Troubleshooting Lockdown Browser and Update!

Update on lockdown browser is “That pesky second popup box that students would see with a jumbled password is gone.”

Having problems with LDB?  Here are some troubleshooting tips, additional info can be found by clicking on this link

  • Usually, if something occurs (screen goes blank or connection is lost) after the student has started a quiz, there is likely a network issue or local system issue (their own computer). Two examples: Windows started an automatic update and initiated a restart. A family member is watching streaming HD movies on the same wi-fi network connection. If “Force Completion” is NOT checked, students may be able to log back in and continue. If not, a “clear attempt” will be necessary if the instructor allows another attempt.

  • If a few students are having problems on their own computers, it is likely a configuration/setup issue on their personal computer. If ALL students succesfully installed LDB and have problems logging into the test, it is likely a LockDown Browser configuration setting. You should double check under Edit Test Options that you did NOT delete the default password or UNcheck the Password Required box. That is an LDB-generated password that needs to be in place (you do not need to provide that to students). A Blackboard Admin will be happy to help you check your settings. Contact bowersc@ecu.edu, longm@ecu.edu, or dennisa@ecu.edu

  • If all students in a managed computer lab have a problem logging into a test, it is likely a  network issue or configuration of the managed computers. Contact bowersc@ecu.edu, longm@ecu.edu, or dennisa@ecu.edu in that case, and let us know which computer lab has the problem

Did you click on the Faculty Information and Updates link on My Courses Page in BB?

Lots of great Test Setting and Troubleshooting Tips can be found here.  There are some good tips for this issue unfortunately experienced by all test givers!

““Help! I got kicked out of my test…” Symptom: The student is kicked out of an assessment when the submit button is pressed. Cause: The java session has been terminated due to inactivity, so the submission is unsuccessful. Almost always this issue occurs with randomized tests or where certain questions are randomized.”