Troubleshooting Lockdown Browser and Update!

Update on lockdown browser is “That pesky second popup box that students would see with a jumbled password is gone.”

Having problems with LDB?  Here are some troubleshooting tips, additional info can be found by clicking on this link

  • Usually, if something occurs (screen goes blank or connection is lost) after the student has started a quiz, there is likely a network issue or local system issue (their own computer). Two examples: Windows started an automatic update and initiated a restart. A family member is watching streaming HD movies on the same wi-fi network connection. If “Force Completion” is NOT checked, students may be able to log back in and continue. If not, a “clear attempt” will be necessary if the instructor allows another attempt.

  • If a few students are having problems on their own computers, it is likely a configuration/setup issue on their personal computer. If ALL students succesfully installed LDB and have problems logging into the test, it is likely a LockDown Browser configuration setting. You should double check under Edit Test Options that you did NOT delete the default password or UNcheck the Password Required box. That is an LDB-generated password that needs to be in place (you do not need to provide that to students). A Blackboard Admin will be happy to help you check your settings. Contact bowersc@ecu.edu, longm@ecu.edu, or dennisa@ecu.edu

  • If all students in a managed computer lab have a problem logging into a test, it is likely a  network issue or configuration of the managed computers. Contact bowersc@ecu.edu, longm@ecu.edu, or dennisa@ecu.edu in that case, and let us know which computer lab has the problem

About Jean

I am the Electronic Resource Coordinator for the College of Allied Health. I received my Masters in Instructional Technology from East Carolina University in 2003 and have worked with the College of Allied Health since 2002. I am a native New Yorker but have lived in Greenville for almost 20 years when my husband Steve's company moved from Long Island to Washington, NC. Our daughters were born in NY but raised in the South so not sure what that makes them! Yankee GRITS? Both daughters are now out on their own, both living in Ralieigh. Our house is now occupied by my husband, our dog Yankee, and three cats along with the fish in the pond to keep the cats happy! In our spare time we like to garden, cook ethnic food and travel around the US and Europe!
This entry was posted in Assignments and Tests, Blackboard General. Bookmark the permalink.