Monthly Archives: April 2012

Browser Compatibility

Compatible Browsers (as of 4/9/2012): Blackboard 9 (service pack 7) is best viewed in Mozilla Firefox. Firefox is recommended for the Mac as well. Also, Google Chrome is now a certified browser. Reported and frequent problems with the use of IE: Students may not be able to download Word documents, view images, and they may experience issues with test taking […]

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Known Issues

See below for some known errors and work-arounds, which may affect your Blackboard course(s): Chat/Collaboration Tools in Blackboard are not working properly: We are working with advanced support/Blackboard in D.C.  This tool has been down since mid-March and we apologize for the delay and inconvenience. Please consider using another web conferencing tool as an alternative, such as Centra. Error messages […]

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FERPA – Student Records > Blackboard Gradebook > Downloading to Spreadsheet

From the Office of East Carolina University’s IT Security, please read the following scenario and solution(s): Activity: Download Gradebook from Blackboard to a spreadsheet Issue: Student (Course) Gradebook is downloaded from Blackboard onto desktops, laptops, personal home computers, and other unencrypted devices. A lost or compromised device could result in unauthorized release of student records. Solution: Users should change the […]

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Blackboard And HIPAA Information

The upload of protected health information (PHI) into BB is prohibited and is a violation of HIPAA Privacy and Security. Penalties for HIPAA violation may be significant. This is inclusive of any patient data e.g. MRI’s, X-rays, Videos of patients , research data containing PHI or any other data containing any identifiable patient  information. If you have any doubt, stop […]

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