Known Issues

See below for some known errors and work-arounds, which may affect your Blackboard course(s):

  • Chat/Collaboration Tools in Blackboard are not working properly: We are working with advanced support/Blackboard in D.C.  This tool has been down since mid-March and we apologize for the delay and inconvenience. Please consider using another web conferencing tool as an alternative, such as Centra.
  • Error messages when grading through the Blackboard Grade Center: If you are getting error messages when grading assessments through the Grade Center, it likely a browser issue. This behavior is consistent with Internet Explorer. Please switch to Firefox as your browser (the latest version is fine). Send an email to Blackboard Support with any questions at all.
  • See the blog post about browser compatibility.
  • Grade Center Scroll Bar is Missing in Firefox:  See the PDF for simple instructions.