LockDown Browser | Frequently Asked Questions

 

FAQFOR STUDENTS:

What is LockDown Browser?

Respondus LockDown Browser (LDB) is a customized browser that increases the security of online testing in Blackboard. LDB functions much like a standard browser; however, some options have been removed or behave differently. For example, in the exam environment, the exams are shown in full screen and cannot be minimized, resized, or exited until submitted for grading.

How do I install LockDown Browser on my local computer?

The download link is always available in the Blackboard Support Tab at the top of your landing page while logged into Blackboard.

We advise you to re-install LDB at the beginning of every semester. (No need to un-install.) Also, there is a way to check for updates once logged into LDB. In the upper left corner you will see a lower case “i” — click that icon and accept any updates.

It is a quick install and does not take up much room on your computer.

In anticipation of downloading LDB on my local computer, or if I have difficulty with using LDB once installed, what can I do?

  • Make sure your Java is updated by going to http://www.java.com/en/download/installed.jsp
  • Clear out your Java cache: Windows > Control Panel > Java > General > Settings.
  • If you are prompted to make Blackboard a “trusted site” on your computer, click Yes.
  • If you are trying to download LDB at your workplace, there may be some restrictions (firewall or otherwise) for loading software. In that case, you will have to check with the system administrator.

How do I take a test in Blackboard using LockDown Browser?

Once you have installed LDB, click the LDB icon on your desktop to get to ECU Blackboard from the LDB browser. You will be prompted to close all other programs down, such as Outlook, iTunes, Facebook, Dell Dock, etc. Once you are logged in, go to your course and the content area where the exam is located. Take the exam like you normally would, and click Submit when you are finished.

Do I need a password to take the exam?

Generally, no. Most instructors do not assign a password to an exam in LDB.

Is LockDown Browser Mac friendly and iPad friendly?

Yes indeed. If you plan to take a test in LDB on your iPad, contact your instructor and ask him/her to enable the setting for iPad. He/she may not know how to do that, so ask them to contact ecublackboard@ecu.edu. (Don’t wait until the last minute, right before the test.)

Do the computer labs on campus have LockDown Browser installed on the computers?

Yes they do. Most computer labs on East and West campus have LDB installed. If there is any doubt, send us a note: ecublackboard@ecu.edu.

If I have questions or issues with LockDown Browser, who do I call?

Contact the Help Desk @ 252-328-9866, or submit a Help Ticket @ https://ithelp.ecu.edu/Default.asp ; choose Educational Technologies and then Respondus LockDown Browser. Or, send an email to ecublackboard@ecu.edu.

FOR INSTRUCTORS:

Why are instructors using Respondus LockDown Browser for giving exams in Blackboard?

Respondus LockDown Browser is a customized browser that increases the security of online testing in Blackboard. When students use Respondus LockDownBrowser to take a Blackboard test, they are unable to print, copy, go to another URL, access other applications, or close a test until is it submitted for grading.

Respondus website has videos for instructors, if you’d like to watch.

Do I have to install LockDown Browser?

No. It is a building block/tool in your Blackboard course. (Students do an LDB install.)

How do I find LDB in my Blackboard course?

Control Panel > Course Tools > Respondus LockDown Browser. [If you do not see it there at the beginning of the semester, to Control Panel > Customization > Tool Availability > Respondus LockDown Browser > check the box to make it available in your Tools.]

How do I associate my exams with LDB?

  • Go to Course Tools in the Control Panel.
  • Click Respondus LockDown Browser.
  • You will see your list of exams; choose the exam
  • Click Modify Settings, then “Require LockDown Browser…”
  • Important: If you go back to test options and edit anything, OR remove the scrambled LDB password that is required, you will need to go back to the Control Panel > Course Tools > Respondus LDB > and if you see a red error message, click Fix It. The required scrambled password should be ignored and is not a password for students.

Should I provide a link to students to install LDB?

Yes; please add it to a content area or an announcement. The most current link is always available under the Blackboard Support Tab at the top of the instructor’s and students’ landing page. Please point students there, or copy & paste the link and add it to your instructions.

Should I create a practice quiz for students to try LDB?

Great idea! Contact the Blackboard Administrators. We have a generic 5-question quiz we created for this very purpose. Contact Cindy Bowers or Matt Long.

General questions? Send a note to ecublackboard@ecu.edu