Known Issues in Bb after the upgrade

5/23/2014

After our upgrade last week, we have some known issues. Troubleshooting and finding a solution to these issues is priority.

  • Copy & paste function in a text box in Blackboard does not work when pasting from a web page using Firefox as the browser. Please try Google Chrome. Copy & paste from a Word doc works. (see below for details from Bb)
  • Course drops are not currently dropping in Bb. We are working w/ the vendor on this issue right now.  This is our top priority.
  • “Last Visited” feature does not working correctly.  Fix is coming out in June.
  • Slow/sluggish when logging in and/or adding or accessing content. Clicking F5 to fix this.

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COPY and PASTE problem info from Bb.

In Firefox, Cannot Paste text into Content Editor that was Copied from Firefox

Date Published: Apr 30,2014 Category:Product:Browsers; Planned First Fix Release:Blackboard Learn April 2014 Release; Version:9.1 SP13 (9.1.130093.0),9.1 SP14 (9.1.140152.0) Article No.: 000037400

Product: Blackboard Learn

Release: 9.1

Service Pack: 9.1 SP13 (9.1.130093.0), 9.1 SP14 (9.1.140152.0)

Issue Description: Users are unable to copy and paste content from Firefox to the Content Editor.

Steps to Replicate:

  1. Open Firefox with two tabs
  2. In one tab, go to any website
  3. In the other tab, access Learn as an administrator
  4. Within Blackboard, access any course
  5. Enter announcements tool and create an announcement
  6. From the other tab, copy any text from the website
  7. Go back to the Learn tab and attempt to paste the content into the Content Editor within Blackboard (using ctrl+V)

Expected Behavior:
The text is pasted into the Content Editor.

Observed Behavior:
Nothing is pasted.

Resolution/Workaround:

  1. Paste the text into another program, like a text editor, then copy it again from that program and paste it into the Content Editor.  Alternatively, another browser can be used.
  2. Make changes to the advanced configuration in Firefox:
  • Open Firefox
  • Go to about:config
  • Type in “dom.event.clipboardevents.enabled”
  • Double click the search result item to toggle value from “true” to “false”

Target Release: Blackboard Learn April 2014 Release
Patch Available: No

Please let one of us know if you have any questions. The Blackboard Support Team…

Matt longm@ecu.edu

Cindy bowersc@ecu.edu

Allen dennisa@ecu.edu