Fall Semester 2016 Things to Do

Instructors: Prepping for FALL 2016 Semester

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The Top 10 Most Frequently Asked Questions from Instructors

  1. How do I make my course available to students?
    • Control Panel > Customization > Properties > Set Availability > Yes
    • We (Bb Support) do not automatically make your courses available. It is up to the instructor to make the courses available to students.
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. How do I copy my course from one semester to the next? Go here.
  4. How do I merge (or collapse) two or more course sections? Go here.
  5. How do I add another instructor or a TA to the course?
    • Control Panel > Users and Groups > User > Find User to Enroll > Browse (type username only in the box), click Go > when you see the username, click the box and then Submit.
    • If that does not work, please send an email to ecublackboard@ecu.edu with the username and role (TA or instructor). The Blackboard team will add your TA or instructor.
  6. Does a browser change really make a difference with Blackboard?
    • Yes it does. Firefox and Google Chrome are still favorite browsers for Blackboard, even for the Mac. It’s a common suggestion from the Blackboard team, “Please try another browser.”
    • We’ve also found that clearing the browser’s cache/history every couple of weeks is useful when there are display issues (such as in the gradebook). It just takes a few seconds to clear your cache/history. Instructions are here.
  7. I don’t see SafeAssign as an Assessment. Where is it?
    • If you notice the SafeAssign green-check icon is missing in your courses, there is nothing wrong. SafeAssign is a submission option when creating an actual assignment, and the green icon is a thing of the past. The assignment icon is the same for a SafeAssignment and regular Assignment. (That happened a year ago, after the May 2015 upgrade.)
  8. Drops & Adds – How does that work?
    • We update the Blackboard feeds frequently at the beginning of the semester, syncing data with Banner multiple times per day. The drops and adds are updated from Banner – you do not need to remove or add students.
    • If you use Groups in your courses, consider waiting to add groups until you’re pretty sure your roster is stable and there won’t be many more drops and adds.
  9. What kind of Blackboard training do you offer instructors?
    • To search for Blackboard training sessions, please log into ECU’s Cornerstone Portal for training.
    • If you do not see what you need, please contact one of us for a desk-side or small group departmental training session.
    • Blackboard has a YouTube channel for instructors where you will find short instructional videos for the different tools and features in Blackboard: Go here.
  10. Do I need to do anything special at the beginning of the semester if I use Tegrity or Mediasite in my courses? Yes.

As of May 2016, ECU uses TeamDynamix for our help ticketing system, so for any technology-related questions, please submit a help ticket or call the Help Desk @ 252-328-9866.


Blackboard Support Team