For those instructors who use SafeAssign, the following two things might be helpful.
- At the beginning of each semester, If you do course copies from one semester to the next, please perform a quick synchronization of your course to the SafeAssign global database: Control Panel > Course Tools > SafeAssign > SafeAssignments > click the yellow button “Synchronize this course.” See the screenshot below.
- If any of your students have an issue submitting a paper to your SafeAssign link, ask them to try again using Firefox as their browser. If that does not work, please have them submit a help ticket and we’ll do some troubleshooting.
Questions? Send an email to:
Matt Long, Cindy Bowers, or Allen Dennis
A Blackboard email issue was identified and resolved on 5/28/13. If you sent an email(s) from your Blackboard course between 8 a.m. on Sunday, May 26, and 9:30 a.m. on Tuesday, May 28, the emails were not sent. You will need to resend any email messages that were sent during this timeframe. We apologize for any inconvenience.
For your use – a generic sample 5-question quiz
- If you are interested in adding a short quiz to your Blackboard course at the beginning of the semester to determine if students can successfully take an exam in Blackboard, we have created a 5-question generic quiz. You can use the quiz “as is,” or you can edit the questions.
- Send an email with the full Course ID to Cindy, Matt, or Allen and we’ll gladly add that quiz to your course. Once you determine if the questions are satisfactory for your purposes, then deploy/add the quiz to the appropriate content area in your course.
- If you use LockDown Browser to give quizzes and would like a sample quiz, please follow the instructions above. (If you are unfamiliar with LockDown Browser, please see below.)
As a reminder, we offer training in Blackboard, plus we have many instructional materials for the tools and features in Blackboard.
There is an issue with the integration of Turning Technologies (clickers) and Blackboard Learning Management System. Some users may intermittently receive a message that reads “Unable to Get Institutions.” We are working to resolve the issue.
You have been redirected to this page because Blackboard is down for planned maintenance.
Blackboard will be down from from Thursday, May 10th at 8:00am until Friday, May 11th at 11:59pm .
– Blackboard Support Team
Every year we purge old Blackboard courses. We do so to stay within our storage goals and business policy of keeping only two years of Blackboard sites in our production system. In a few short weeks, we will be purging Summer 2009 and Spring 2010. The purge date is October 5th, 2012.
To save any courses from Summer 2009 or Spring 2010, please fill out the following survey – please do this before 10/05/12:
If you’d like to export or archive your own courses, it is easy.
Export: Only course content
Archive: All course content, student interactions and gradebook data
In both an export or an archive you will be saving a .zip offline for your records. Please save these files in a secure location like Piratedrive.
- Go to the Control Panel in your Blackboard course, click Properties and Utilities.
- Click Archive course.
- Include Grade Center History if you want to save student work.
- Click Submit.
- Wait for an email confirming the archive process.
- Once you receive the email, go back to Export/Archive Course under the Control Panel. Click to download to a secure location (e.g., Pirate Drive).
Please download the one-page PDF, How to Archive Your Course for further details, including FERPA and HIPAA regulations regarding privacy. Note: The .zip file is only useful once uploaded to the Blackboard environment.
Questions? Contact Matt, Cindy, or Allen
email@example.com or firstname.lastname@example.org or email@example.com
Blackboard Support Email: firstname.lastname@example.org
Compatible Browsers (as of 4/9/2012): Blackboard 9 (service pack 7) is best viewed in Mozilla Firefox. Firefox is recommended for the Mac as well. Also, Google Chrome is now a certified browser. Reported and frequent problems with the use of IE: Students may not be able to download Word documents, view images, and they may experience issues with test taking and submission of tests. Instructors may have issues with the interface or functionality of tools and features (including the Grade Center) with Internet Explorer.
Click HERE to see a list of officially supported browser. This page is maintained by Blackboard.
See below for some known errors and work-arounds, which may affect your Blackboard course(s):
Chat/Collaboration Tools in Blackboard are not working properly: We are working with advanced support/Blackboard in D.C. This tool has been down since mid-March and we apologize for the delay and inconvenience. Please consider using another web conferencing tool as an alternative, such as Centra.
- Error messages when grading through the Blackboard Grade Center: If you are getting error messages when grading assessments through the Grade Center, it likely a browser issue. This behavior is consistent with Internet Explorer. Please switch to Firefox as your browser (the latest version is fine). Send an email to Blackboard Support with any questions at all.
- See the blog post about browser compatibility.
- Grade Center Scroll Bar is Missing in Firefox: See the PDF for simple instructions.
From the Office of East Carolina University’s IT Security, please read the following scenario and solution(s):
- Activity: Download Gradebook from Blackboard to a spreadsheet
- Issue: Student (Course) Gradebook is downloaded from Blackboard onto desktops, laptops, personal home computers, and other unencrypted devices. A lost or compromised device could result in unauthorized release of student records.
- Solution: Users should change the default location when downloading the gradebook to Excel or other formats. Select Save Target As or Save As and change the location to your personal or departmental Pirate Drive. To further minimize the threat of release of student records, delete downloaded course gradebook once the information is no longer needed.
The Chat / Collaboration tools in Blackboard are not working properly. We are working with advanced support with Blackboard Support in D.C. We will post another announcement as soon as the tools are working correctly. We apologize for the inconvenience and appreciate your patience.
Update: 3/23/2012: Chat Tool still not working, but this issue is a priority and we are still working with Bb Support in D.C. on the problem. If you would like to consider using Centra as a secondary plan, please look here.