Category Archives: Announcements

Email Notification Issue in Bb 5/26-28

A Blackboard email issue was identified and resolved on 5/28/13. If you sent an email(s) from your Blackboard course between 8 a.m. on Sunday, May 26, and 9:30 a.m. on Tuesday, May 28, the emails were not sent. You will need to resend any email messages that were sent during this timeframe. We apologize for any inconvenience.

Course Copy Process

With the recent upgrade from Service Pack 7 to 9, one of the new features pertaining to the Course Copy process is a message to instructors, letting you know that the copy process is in the works or “waiting.” Please see the screenshot below. This is normal, and you will see this message before you get the email saying the course copy process is complete. At the beginning of the semester when many instructors are building their courses and doing course copies at the same time, expect a delay. Importantly, do not repeat the copy process or you will duplicate content and that will require cleanup to delete redundant content items. Log out/log in or refresh your course now and then to watch for the content to appear. Or, wait until you receive the email telling you the copy process is complete.

screenshot_coursecopymessage

 

The Course Copy tool is available under the Control Panel in Blackboard. Go into your source (or past) course to Packages and Utilities > Course Copy. From there, you will choose your destination (or current) course and be able to choose all of the content areas and tools to be included in the copy. (Do not include Enrollments at the bottom of the page – those are enrollments from the past course.)

Do you need instructions for doing your own course copy and /or section merge? Video or PDF instructions 

Questions? Please contact: Matt Long longm@ecu.edu, Cindy Bowers bowersc@ecu.edu, or Allen Dennis dennisa@ecu.edu

Subject: Internet outage on Sunday morning 11/4/2012 7-11am

Subject: Internet outage on Sunday morning
When:
  Sunday, November 4th, 7:00am-11:00am

There will be a short internet outage for ECU on Sunday morning, November 4th, while we upgrade the network firewalls during our normal maintenance window.  The outage will last about 30 minutes, and will occur sometime between 7:00am and 11:00am.

During the outage ECU users will be affected in the following ways:

- On-campus users will not be able to access the internet (but will be able to access ECU’s network and ECU resources like Onestop, Blackboard and the ECU website) during the outage.

- Off-campus users will not be able to access ECU’s resources such as Onestop, Blackboard or ECU’s website during the outage.  VPN access will allow users to connect to ECU resources (but not connect back out to the internet).


To check the authenticity of this e-mail:
Visit www.ecu.edu, and click on the “Help Desk” link under the “MyLinks” section on the right-hand side. This will take you to the ECU IT Help Desk page where you can review our “Announcements” section.

Need Help?

If you experience any difficulties in relation to this announcement or have any questions, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at www.help.ecu.edu.

ITCS Notifications: www.ecu.edu/cs-itcs/allnotices.cfm

Computing Systems Maintenance Schedule

Please keep in mind that regular maintenance on all computing systems is performed on Sundays between the hours of 5:00 am – 12:00 pm. If there are other times that systems will be down, notification will be sent through ITCS Notifications.

Browser Compatibility

Compatible Browsers (as of 4/9/2012): Blackboard 9 (service pack 7) is best viewed in Mozilla Firefox. Firefox is recommended for the Mac as well. Also, Google Chrome is now a certified browser. Reported and frequent problems with the use of IE: Students may not be able to download Word documents, view images, and they may experience issues with test taking and submission of tests. Instructors may have issues with the interface or functionality of tools and features (including the Grade Center) with Internet Explorer.

Click HERE to see a list of officially supported browser. This page is maintained by Blackboard.

Known Issues

See below for some known errors and work-arounds, which may affect your Blackboard course(s):

  • Chat/Collaboration Tools in Blackboard are not working properly: We are working with advanced support/Blackboard in D.C.  This tool has been down since mid-March and we apologize for the delay and inconvenience. Please consider using another web conferencing tool as an alternative, such as Centra.
  • Error messages when grading through the Blackboard Grade Center: If you are getting error messages when grading assessments through the Grade Center, it likely a browser issue. This behavior is consistent with Internet Explorer. Please switch to Firefox as your browser (the latest version is fine). Send an email to Blackboard Support with any questions at all.
  • See the blog post about browser compatibility.
  • Grade Center Scroll Bar is Missing in Firefox:  See the PDF for simple instructions.

 

FERPA – Student Records > Blackboard Gradebook > Downloading to Spreadsheet

From the Office of East Carolina University’s IT Security, please read the following scenario and solution(s):

  • Activity: Download Gradebook from Blackboard to a spreadsheet
  • Issue: Student (Course) Gradebook is downloaded from Blackboard onto desktops, laptops, personal home computers, and other unencrypted devices. A lost or compromised device could result in unauthorized release of student records.
  • Solution: Users should change the default location when downloading the gradebook to Excel or other formats. Select Save Target As or Save As and change the location to your personal or departmental Pirate Drive. To further minimize the threat of release of student records, delete downloaded course gradebook once the information is no longer needed.

Blackboard And HIPAA Information

The upload of protected health information (PHI) into BB is prohibited and is a violation of HIPAA Privacy and Security. Penalties for HIPAA violation may be significant. This is inclusive of any patient data e.g. MRI’s, X-rays, Videos of patients , research data containing PHI or any other data containing any identifiable patient  information.

If you have any doubt, stop and contact the HIPAA Privacy Officer @ 252-744-5200. Visit the HIPAA website http://www.ecu.edu/hipaa/ for additional information.

- ITCS

New Tool – Auto Submit Helper

During our most recent maintenance upgrade, a new feature was added to assist faculty in submitting abandoned test attempts. This new feature works behind the scenes and is called the “Auto Submit Helper”. You are receiving this email because one or more test attempts by your students have been submitted by this tool, per our queries.

 So, what is the “Auto Submit Helper?”
The Auto Submit Helper finds abandoned test attempts and automatically submits them to your grade center, but ONLY if the following Test settings are in place.

  1. The test has the Timer feature engaged.
  2. The test has the Auto Submit feature engaged.

 What is an “abandoned test attempt”?
These are test attempts that are in progress but have exceeded the allotted time limit.

So, if you are giving your students 1 hr to finish an exam during the timeframe of 10-11am the only “auto submits“ would be exams that the student or the auto submit feature failed to “submit” by 11:01am .  These are considered abandoned attempts.

How will you know if Auto Submit Helper found abandoned attempts to submit?

  1. If you review your grade center history (Grade Center/Reports/View Grade History) you will see attempts/submissions with the words “ Null, Null” next to the user name.  This will be an indication that the auto submit helper indeed submitted the test attempt.
  2. You will likely get a call from your student since the grade will normally be lower than expected.

Please keep in mind that in all cases the attempts were failed attempts. Prior to this new feature, you would have had to manually submit the attempt and/or clear the attempt. You still have the choice to clear the attempt to allow the student to retake the test.

If you have any questions at all, please contact Matt Long longm@ecu.edu, Cindy Bowers bowersc@ecu.edu, or Allen Dennis dennisa@ecu.edu

Known Issue – Username and password requests in Bb

We have received some calls about having to enter username and password info multiple times when attempting to open Internet Explorer files.  This is a known issue that has a solution.

Blackboard still does not recognize Microsoft’s Internet Explorer web browser (“IE 7.0″) as fully compatible. If you are using IE 7, please add Blackboard as a Trusted Site .

To address these two issues, you must add https://blackboard.ecu.edu  as a Trusted Site.  

1 -Open the Blackboard login page in Internet Explorer 7.0 and choose Tools and select Internet Options.
2 - Go to the Security tab and click on the Trusted Sites icon. Click Sites to open the Trusted Sites box.
3 – The URL for the Blackboard Academic Suite server should appear in the Add this website to the zone field. If not, enter the URL that is used to access the Blackboard Academic Suite in the field. ( http://blackboard.ecu.edu ) Click Add.
4 – If the site was added correctly then the Blackboard site should display under Websites
NOTE: Make sure that Require server verification (https:) for all sites in this zone is NOTchecked.
5 – Choose Close and then Ok. Close the Internet Explorer window and reopen to the Blackboard website.

Here is how ——>  LINK

Blackboard Planned Maintance Downtime 12/20 – 12/23

Hello ECU Faculty, Staff and Students -
You have be forwarded to this page because Blackboard is currently offline.  Blackboard is currently unavailable for a planned downtime that started on 12/20 at 8am and will run through 12/22 5pm.

Timeline:
12/20 – 8:05am – Blackboard is now offline
12/21 – 11:50am – Q/A testing .

FAQ’s

 - When is the downtime?  The planned downtime is from 8am on 12/20 through 5pm on 12/22.

- Who does the downtime affect? 
Everyone.  Nobody will be able to login to Blackboard during this planned maintenance window.

- Where can I ask a question about the downtime?
  Here.  We encourage you to ask questions about the downtime in the comments section.  We will reply back in that area.

- I’m a student.  Will Blackboard look and work the same as it did before the upgrade?
  Yes

- I’m a faculty member. Will Blackboard look and work the same as it did before the upgrade?
Yes.  But… you will notice some nice enhancements to the following features.

****Here’s a Blog Post with all of the details on the three new feature enhancements.****

  • Announcements – You can now send your announcements out as emails  Video Tutorial
  • Exams – You now have a feature that will auto save all answers on an exam after a give amount of time.  E.G.  All test questions are auto saved after 5 minutes and the test closes out. Video Tutorial
  • Rubrics – Rubrics are not viewable for the student and are directly embedded into the gradebook from the faculty point of view.  Anything that can be graded can be assigned a rubric. Rubrics can be shared and copied in Bb as well. Video Tutorial
If you have any questions about the downtime you are encouraged to leave a comment on this blog post.  We will answer all questions in a timely manner.  If you have any technical questions about the new features, I encourage you to ask them inside the Bb9 Yammer Group.
You can also email me directly at longm@ecu.edu.
Happy Holidays,
- Matt Long
Bb Support Team