Category Archives: Announcements

Subject: Internet outage on Sunday morning 11/4/2012 7-11am

Subject: Internet outage on Sunday morning
When:
  Sunday, November 4th, 7:00am-11:00am

There will be a short internet outage for ECU on Sunday morning, November 4th, while we upgrade the network firewalls during our normal maintenance window.  The outage will last about 30 minutes, and will occur sometime between 7:00am and 11:00am.

During the outage ECU users will be affected in the following ways:

– On-campus users will not be able to access the internet (but will be able to access ECU’s network and ECU resources like Onestop, Blackboard and the ECU website) during the outage.

– Off-campus users will not be able to access ECU’s resources such as Onestop, Blackboard or ECU’s website during the outage.  VPN access will allow users to connect to ECU resources (but not connect back out to the internet).


To check the authenticity of this e-mail:
Visit www.ecu.edu, and click on the “Help Desk” link under the “MyLinks” section on the right-hand side. This will take you to the ECU IT Help Desk page where you can review our “Announcements” section.

Need Help?

If you experience any difficulties in relation to this announcement or have any questions, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at www.help.ecu.edu.

ITCS Notifications: www.ecu.edu/cs-itcs/allnotices.cfm

Computing Systems Maintenance Schedule

Please keep in mind that regular maintenance on all computing systems is performed on Sundays between the hours of 5:00 am – 12:00 pm. If there are other times that systems will be down, notification will be sent through ITCS Notifications.

Browser Compatibility

Compatible Browsers (as of 4/9/2012): Blackboard 9 (service pack 7) is best viewed in Mozilla Firefox. Firefox is recommended for the Mac as well. Also, Google Chrome is now a certified browser. Reported and frequent problems with the use of IE: Students may not be able to download Word documents, view images, and they may experience issues with test taking and submission of tests. Instructors may have issues with the interface or functionality of tools and features (including the Grade Center) with Internet Explorer.

Click HERE to see a list of officially supported browser. This page is maintained by Blackboard.

Known Issues

See below for some known errors and work-arounds, which may affect your Blackboard course(s):

  • Chat/Collaboration Tools in Blackboard are not working properly: We are working with advanced support/Blackboard in D.C.  This tool has been down since mid-March and we apologize for the delay and inconvenience. Please consider using another web conferencing tool as an alternative, such as Centra.
  • Error messages when grading through the Blackboard Grade Center: If you are getting error messages when grading assessments through the Grade Center, it likely a browser issue. This behavior is consistent with Internet Explorer. Please switch to Firefox as your browser (the latest version is fine). Send an email to Blackboard Support with any questions at all.
  • See the blog post about browser compatibility.
  • Grade Center Scroll Bar is Missing in Firefox:  See the PDF for simple instructions.

 

FERPA – Student Records > Blackboard Gradebook > Downloading to Spreadsheet

From the Office of East Carolina University’s IT Security, please read the following scenario and solution(s):

  • Activity: Download Gradebook from Blackboard to a spreadsheet
  • Issue: Student (Course) Gradebook is downloaded from Blackboard onto desktops, laptops, personal home computers, and other unencrypted devices. A lost or compromised device could result in unauthorized release of student records.
  • Solution: Users should change the default location when downloading the gradebook to Excel or other formats. Select Save Target As or Save As and change the location to your personal or departmental Pirate Drive. To further minimize the threat of release of student records, delete downloaded course gradebook once the information is no longer needed.

Blackboard And HIPAA Information

The upload of protected health information (PHI) into BB is prohibited and is a violation of HIPAA Privacy and Security. Penalties for HIPAA violation may be significant. This is inclusive of any patient data e.g. MRI’s, X-rays, Videos of patients , research data containing PHI or any other data containing any identifiable patient  information.

If you have any doubt, stop and contact the HIPAA Privacy Officer @ 252-744-5200. Visit the HIPAA website http://www.ecu.edu/hipaa/ for additional information.

– ITCS

New Tool – Auto Submit Helper

During our most recent maintenance upgrade, a new feature was added to assist faculty in submitting abandoned test attempts. This new feature works behind the scenes and is called the “Auto Submit Helper”. You are receiving this email because one or more test attempts by your students have been submitted by this tool, per our queries.

 So, what is the “Auto Submit Helper?”
The Auto Submit Helper finds abandoned test attempts and automatically submits them to your grade center, but ONLY if the following Test settings are in place.

  1. The test has the Timer feature engaged.
  2. The test has the Auto Submit feature engaged.

 What is an “abandoned test attempt”?
These are test attempts that are in progress but have exceeded the allotted time limit.

So, if you are giving your students 1 hr to finish an exam during the timeframe of 10-11am the only “auto submits“ would be exams that the student or the auto submit feature failed to “submit” by 11:01am .  These are considered abandoned attempts.

How will you know if Auto Submit Helper found abandoned attempts to submit?

  1. If you review your grade center history (Grade Center/Reports/View Grade History) you will see attempts/submissions with the words “ Null, Null” next to the user name.  This will be an indication that the auto submit helper indeed submitted the test attempt.
  2. You will likely get a call from your student since the grade will normally be lower than expected.

Please keep in mind that in all cases the attempts were failed attempts. Prior to this new feature, you would have had to manually submit the attempt and/or clear the attempt. You still have the choice to clear the attempt to allow the student to retake the test.

If you have any questions at all, please contact Matt Long longm@ecu.edu, Cindy Bowers bowersc@ecu.edu, or Allen Dennis dennisa@ecu.edu

Known Issue – Username and password requests in Bb

We have received some calls about having to enter username and password info multiple times when attempting to open Internet Explorer files.  This is a known issue that has a solution.

Blackboard still does not recognize Microsoft’s Internet Explorer web browser (“IE 7.0″) as fully compatible. If you are using IE 7, please add Blackboard as a Trusted Site .

To address these two issues, you must add https://blackboard.ecu.edu  as a Trusted Site.  

1 -Open the Blackboard login page in Internet Explorer 7.0 and choose Tools and select Internet Options.
2 – Go to the Security tab and click on the Trusted Sites icon. Click Sites to open the Trusted Sites box.
3 – The URL for the Blackboard Academic Suite server should appear in the Add this website to the zone field. If not, enter the URL that is used to access the Blackboard Academic Suite in the field. ( http://blackboard.ecu.edu ) Click Add.
4 – If the site was added correctly then the Blackboard site should display under Websites
NOTE: Make sure that Require server verification (https:) for all sites in this zone is NOTchecked.
5 – Choose Close and then Ok. Close the Internet Explorer window and reopen to the Blackboard website.

Here is how ——>  LINK

Spring 2010 Welcome and a thanks

Hello ECU Faculty –
I hope you all had a fantastic winter break. I know I did (besides the ice storm in Boone,NC and no power for 2 days but that’s another story). :-)
Below you will see a checklist of sorts for the beginning of the semester. Please review and email me if you have any questions. Welcome back !

  1. Make your course available – Be sure to do this.  If you don’t your students will not see your Spring 2010 Bb site.  Here is howControl panel / Click Settings / Click Course Availability / Toggle to YES /  Click Submit. You will need to do this for each of your Spring 2010 sites
  2. Enrollments – We will be  updating Bb with enrollments multiple times each day through the drop add period.
  3. Course Content – If you still need the Blackboard Team to rollover content or collapse sections you can request that process here.  http://ecu.edu/blackboard
  4. Fall 2009 Sites – I will make all of these unavailable this weekend.
  5. Problems – If you have any questions regarding Blackboard you can contact your Instructional Technology Consultant for local support or contact my team for phone or email support. (Matt Long – longm@ecu.edu / 252-328-9074 or Matt Powell – powellma@ecu.edu / 252-7371264) More on this topic in a moment.
  6. Training – I will be announcing training over the weekend. We plan to do group training in Austin 309 and Centra training throughout the semester. If you are interested in my visiting your unit for training  please email me and we will schedule a date and time.
  7. Bugs – If you notice any odd behaviors in Bb please report them to me.  I’m working closely with systems to review these “bugs” and search for a fix with Blackboard.
  8. A huge thanks !! James Cook was provided a career opportunity that he could not pass up near the end of 2009. I’m sad to report that he no longer works at ECU.  He will be missed and his contributions will not soon be forgotten.  If you would like to say “thanks” do so in the comments area of this blog post. His position will be filled in the coming weeks. I will keep you all posted on this subject.

Well, I guess that’s about it.  I will be updating this blog site weekly with any news that I think will be helpful in your use of Blackboard. I will do my best to limit the amount of emails I send out.  But, you will be getting a good amount as we launch into the Spring 2010 semester.   Thanks so much and welcome back !

Matt Long
http://twitter.com/ecubb

Holiday Break 2009

Hello All –

I will be away from my laptop and mostly off the internet through the 28th of December.  If you have recently sent in a copy content request we will process it when we get back. I will be sending out information on training, new features, work arounds and known issues in regard to Bb 8 once I get back to work.  I hope you all have a great winter break.  Enjoy yourself !!!

– Matt Long

Copy Content Requests – Spring 2010

Hello ECU Blackboard Faculty –
Please submit all of your copy content requests using the following link. http://www.ecu.edu/blackboard/ We will be processing the requests as we get them so expect a 24-36 hour delay. If you do not see that the content you requested has been copied after 2-3 days please email me or James Cook.  longm@ecu.edu or cookja@ecu.edu

If you notice that you have double content email us as well.  That means one of two things has happened.  1) – You have accidentally submitted the same request 2 times. 2) – We somehow processed that request twice. Either way it’s a simple fix for us.
Thanks.

Matt Long