Category Archives: Announcements

LockDown Browser Issue

9.24.2014 | Updates on Respondus LockDown Browser Issues Very recently we updated some settings for one of our building blocks, Respondus LockDown Browser. We reported issues with test taking to the vendor and they provided us with the necessary updates to their product. With those updates in place, students should no longer get the “session error” message. Because of those […]

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LockDown Browser | Frequently Asked Questions

  FOR STUDENTS: What is LockDown Browser? Respondus LockDown Browser (LDB) is a customized browser that increases the security of online testing in Blackboard. LDB functions much like a standard browser; however, some options have been removed or behave differently. For example, in the exam environment, the exams are shown in full screen and cannot be minimized, resized, or exited […]

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Subject: Internet outage on Sunday morning 11/4/2012 7-11am

Subject: Internet outage on Sunday morning When:  Sunday, November 4th, 7:00am-11:00am There will be a short internet outage for ECU on Sunday morning, November 4th, while we upgrade the network firewalls during our normal maintenance window.  The outage will last about 30 minutes, and will occur sometime between 7:00am and 11:00am. During the outage ECU users will be affected in […]

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Browser Compatibility

Compatible Browsers (as of 4/9/2012): Blackboard 9 (service pack 7) is best viewed in Mozilla Firefox. Firefox is recommended for the Mac as well. Also, Google Chrome is now a certified browser. Reported and frequent problems with the use of IE: Students may not be able to download Word documents, view images, and they may experience issues with test taking […]

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Known Issues

See below for some known errors and work-arounds, which may affect your Blackboard course(s): Chat/Collaboration Tools in Blackboard are not working properly: We are working with advanced support/Blackboard in D.C.  This tool has been down since mid-March and we apologize for the delay and inconvenience. Please consider using another web conferencing tool as an alternative, such as Centra. Error messages […]

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FERPA – Student Records > Blackboard Gradebook > Downloading to Spreadsheet

From the Office of East Carolina University’s IT Security, please read the following scenario and solution(s): Activity: Download Gradebook from Blackboard to a spreadsheet Issue: Student (Course) Gradebook is downloaded from Blackboard onto desktops, laptops, personal home computers, and other unencrypted devices. A lost or compromised device could result in unauthorized release of student records. Solution: Users should change the […]

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