Category Archives: Blackboard 9

Blackboard Chat workaround

Chat Problems in Blackboard

Java was recently updated to version 1.7.51.  This update is causing the chat program in Blackboard to break.  The fix is the remove that version of Java and do one of the following things.

1 – Remove the 1.7.51 version of Java and use an older version of Java that is ALREADY installed on your computer.  For some of you this will not be an option.  If this is an option make sure you uninstall the 1.7.51 version and disregard all Java update attempts this semester.   (directions below on how to remove programs on both PC’s and Mac’s)

2 – Remove the 1.7.51 version of Java and install an older version.
(links below for both PC and Mac)

How to unistall a program on a PC -
 http://windows.microsoft.com/en-us/windows/uninstall-change-program#uninstall-change-program=windows-vista
or…
http://windows.microsoft.com/en-us/windows/uninstall-change-program#uninstall-change-program=windows-7
How to unistall a program on a MAC -

http://www.wikihow.com/Uninstall-Programs-on-Mac-Computers

 Java Version 6 - download and install this version after removing the 1.7.51 version of Java from your PC or Mac. You will need to create an Oracle account before the download will be available.
http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase6-419409.html#jre-6u45-oth-JP

 

2014 Spring Semester Checklist

Hello Everyone -

Welcome back from the summer break!  Below you will find all of the different tutorials to make the start of your Spring 2014 a smashing success.  Good luck and please let us know if we help you with your Blackboard needs.

Blackboard SP13 Pilot Information

12/16/13
This blog post is for members of the Blackboard Service Pack 13 Pilot Group for Spring 2014.

In anticipation of your Spring ’14 course(s) having a home on the SP13 pilot server, you may be wondering  how you will notify your students of their course site(s). We have a couple of choices for you, which are quick and easy!

  • Create a permanent announcement in your course shell on the regular production server (https://blackboard.ecu.edu/). Write a sentence or two explaining that students need to click a link to the pilot server (https://bbpilot.ecu.edu/) for the entire semester. Make this course available!
  • Send an email to your students, explaining that they need to click a link to “go here” (https://bbpilot.ecu.edu/) for the entire semester.
  • Or, do both … it won’t take long for your students to get in the groove of SP13.

Reminder: Make your course available on the SP13 pilot server – when you want students to enter your course site. How? Control Panel > Customization > Properties > Course Availability > Click Yes > Submit.
We have created a Resource List for the SP13 Pilot. Many of the new features and tools are listed. You will find tutorials in either PDFs, quick videos, or Blackboard’s On-Demand web pages. We will add more tutorials to this blog post, so check back often.

Matt Long longm@ecu.edu, Cindy Bowers bowersc@ecu.edu, Allen Dennis dennisa@ecu.edu

FOR INSTRUCTORS

SP 10 & 11 Help Page

SP 12 & 13 Help Page

Take a look at Allen’s Faculty Intro/Overview Video (6 min)

What’s new for SP13:

FOR STUDENTS

SP 10 & 11 Help Page

SP 12 & 13 Help Page

Take a look at Allen’s Student Intro/Overview Video (3 min)

FOR ALL USERS

What’s New in Blackboard Learn? – Short Video and Slides

Blackboard On Demand Learning Center – Bookmark this page

Blackboard course purge – 2011 Summer and 2011 Fall courses

Every year we purge old Blackboard courses. We do so to stay within our storage goals and business policy of keeping only two years of Blackboard sites in our production system.  In a few short weeks, we will be purging the following courses (all of them) unless you submit a request to have your courses saved.

>>>>> The purge date is  October 23rd, 2013  <<<<< 

  • 2011 Summer #1 semester 2011 Summer #2 semester
  • 2011 Full Term Summer semester
  • 2011 Fall semester

You have 2 choices for saving your course site.

1 - Request us to save your Bb sites in Blackboard. If you choose this option you will need to list all FULL COURSE ID’s in your request submission. Here is the link to submission site
——->>>  https://ecu.qualtrics.com/SE/?SID=SV_6fDLG6V2h2F9lLD  <<<——–

2 – Export or Archive your Bb courses offline.  This is a suggested best practices for all used Blackboard courses at the end of every semester. Make sure you save all exported or archived sites on your ECU Piratedrive.

If you’d like to export or archive your own courses, it is easy.

Export: Only course content
Archive: All course content, student interactions and gradebook data

In both an export or an archive you will be saving a .zip offline for your records. Please save these files in a secure location like Piratedrive.

  1. Go to the Control Panel in your Blackboard course, click Properties and Utilities.
  2. Click Archive course.
  3. Include Grade Center History if you want to save student work.
  4. Click Submit.
  5. Wait for an email confirming the archive process.
  6. Once you receive the email, go back to Export/Archive Course under the Control Panel. Click to download to a secure location (e.g., Pirate Drive).

Please download the one-page PDF, How to Archive Your Course for further details, including FERPA and HIPAA regulations regarding privacy. Note: The .zip file is only useful once uploaded to the Blackboard environment.

Questions? Contact Matt, Cindy, or Allen

9/20 Emergency Downtime: Blackboard

Emergency Downtime: Blackboard

When: Friday, Sept. 20 / 3:00pm

Blackboard will be unavailable beginning at 3:00pm today, Friday Sept 20, while we perform emergency maintenance to address an issue with the system. We expect the downtime to be brief, and will notify campus when service is restored.

We apologize for any inconvenience and thank for your patience as we work to resolve the issue.


 

LockDown Browser | Frequently Asked Questions

 

FAQFOR STUDENTS:

What is LockDown Browser?

Respondus LockDown Browser (LDB) is a customized browser that increases the security of online testing in Blackboard. LDB functions much like a standard browser; however, some options have been removed or behave differently. For example, in the exam environment, the exams are shown in full screen and cannot be minimized, resized, or exited until submitted for grading.

How do I install LockDown Browser on my local computer?

Use this link. http://www.respondus.com/lockdown/information.pl?ID=745639734

It is a quick install and does not take up much room on your computer.

In anticipation of downloading LDB on my local computer, or if I have difficulty with using LDB once installed, what can I do?

  • Make sure your Java is updated by going to http://www.java.com/en/download/installed.jsp
  • Clear out your Java cache: Windows > Control Panel > Java > General > Settings.
  • If you are prompted to make Blackboard a “trusted site” on your computer, click Yes.
  • If you are trying to download LDB at your workplace, there may be some restrictions (firewall or otherwise) for loading software. In that case, you will have to check with the system administrator.

How do I take a test in Blackboard using LockDown Browser?

Once you have installed LDB, click the LDB icon on your desktop to get to ECU Blackboard from the LDB browser. You will be prompted to close all other programs down, such as Outlook, iTunes, Facebook, Dell Dock, etc. Once you are logged in, go to your course and the content area where the exam is located. Take the exam like you normally would, and click Submit when you are finished.

Do I need a password to take the exam?

Generally, no. Most instructors do not assign a password to an exam in LDB.

Is LockDown Browser Mac friendly?

Yes indeed.

Do the computer labs on campus have LockDown Browser installed on the computers?

Yes they do. Here is the list of labs that have computers with LDB:

LDB_table_labs

 

 

 

 

 

 

If I have questions or issues with LockDown Browser, who do I call?

Contact the Help Desk @ 252-328-9866, or submit a Help Ticket @ https://ithelp.ecu.edu/Default.asp . Or, send an email to ecublacboard@ecu.edu

FOR INSTRUCTORS:

Why are instructors using Respondus LockDown Browser for giving exams in Blackboard?

Respondus LockDown Browser is a customized browser that increases the security of online testing in Blackboard. When students use Respondus LockDownBrowser to take a Blackboard test, they are unable to print, copy, go to another URL, access other applications, or close a test until is it submitted for grading.

Do I have to install LockDown Browser?

No. It is a building block/tool in your Blackboard course. (Students do an LDB install.)

How do I find LDB in my Blackboard course?

Control Panel > Course Tools > Respondus LockDown Browser. [If you do not see it there at the beginning of the semester, to Control Panel > Customization > Tool Availability > Respondus LockDown Browser > check the box to make it available in your Tools.]

How do I associate my exams with LDB?

  • Go to Course Tools in the Control Panel.
  • Click Respondus LockDown Browser.
  • You will see your list of exams; choose the exam
  • Click Modify Settings, then “Require LockDown Browser…”

Should I provide a link to students to install LDB?

Yes; please add it to a content area or an announcement. Here’s the link:

http://www.respondus.com/lockdown/information.pl?ID=745639734

Should I create a practice quiz for students to try LDB?

Great idea! Contact the Blackboard Administrators. We have a generic 5-question quiz we created for this very purpose. Contact Matt Long, Cindy Bowers, or Allen Dennis

General questions? Send a note to ecublackboard@ecu.edu

 

Firefox 23 Mixed Content Blocking

Bulletin/Advisory Information: Mozilla introduced Mixed Content Blocking in the latest version of Firefox (23).  Intended as a security response to “man in the middle” attacks, this feature blocks mixed content by default unless  specifically allowed during each page visit.  This specifically impacts non-https content loaded into a https page.  For more information about this security feature, please visit following Mozilla support article:

https://support.mozilla.org/en-US/kb/how-does-content-isnt-secure-affect-my-safety?as=u&utm_source=inproduct

While other browsers like Chrome and Internet Explorer implement Mixed Content Blocking in similar fashions, in most cases they allow the user to add exceptions or permanently allow access to mixed content from a particular page.  Firefox 23 requires this content to be allowed on each page visit without a method to permanently allow content within that page only.

In Bb , content “link” types load within an Bb frame (even when set to open in a new window).  Bb  does this purposely so that when user tracking is enabled, it is possible to run activity reports on which students access those links, as opposed to a straight href external link where Bb cannot track any of that.  Therefore, Bb customers using SSL and linking to non-SSL content will see this manifested most often in blank frames with the “grey shield” icon represented in the browser’s address bar as described in the Mozilla post, although this could impact other application areas as well.

The solution if you are linking to non SSL content from within Bb is to add the link and ask Bb to “open in a new window”.

Course Copy Slowness

Update: Blackboard Course Copy delays
When: Friday, Aug 23rd / 3:30pm

As reported yesterday, the course copy process in Blackboard is still experiencing a long delay between submission and completion.  Our Blackboard administrators are working diligently with the company to resolve this issue, but currently the lag time is approximately 9 hours.

If you have already gone through the content copy process and are still waiting for the content to show up please just check your email inbox.  Blackboard automatically sends an email out once a course copy is complete.

The confirmation email will contain the following message:

  • The following Course Copy process has completed: Source XXXXXXXXXX  | Destination XXXXXXXXXXX
  • The results of the process are shown below.
  • Operation successful.

Taste of Technology

We want to get the word out on some of the training sessions we have available, so we’re offering a “Taste of Technology” hour-long session consisting of three 15-minute summaries of tools and features and 15 minutes of Q&A. We will come to your department or college for a small or large group session! You choose which three topics you want covered, e.g. Blackboard topics, web conferencing, lecture capture, clickers, test creation solutions/integrations with Blackboard.

Please see the Taste of Technology Flyer PDF!

SafeAssign Hints

For those instructors who use SafeAssign, the following two things might be helpful.

  • At the beginning of each semester, If you do course copies from one semester to the next, please perform a quick synchronization of your course to the SafeAssign global database: Control Panel > Course Tools > SafeAssign > SafeAssignments > click the yellow button “Synchronize this course.” See the screenshot below.
  • If any of your students have an issue submitting a paper to your SafeAssign link, ask them to try again using Firefox as their browser. If that does not work, please have them submit a help ticket and we’ll do some troubleshooting.

screenshot_synchronize

 

Questions? Send an email to:

Matt Long, Cindy Bowers, or Allen Dennis