Category Archives: Blackboard 9

Technology Survey Results from Fall 2012

Regarding our technology survey from September 2012,  we appreciate the instructors who took the time to respond to the two questions: (1) Are there any tools or features that you would like to see integrated with Black board, ECU’s Learning Management System? What additional support resources can we provide? (2) Please share any additional thoughts on how we can improve and enhance your overall Blackboard experience.

We value your comments, ideas, and suggestions and they are often the catalyst for our research of new technology products. The survey responses from faculty included many comments and questions about specific tools, features, and functionalities within Blackboard. It would be too lengthy to include a suggestion, solution, or comment to each response; however, since there were commonalities among the responses, we’ll mention a few areas, plus provide some resources where you will find instructions, and/or examples.

Blackboard’s Discussion Board

Some common questions about the discussion board included email notification, viewing all posts, and grading. When a discussion forum is created, there is a setting to “allow subscriptions.” If that box is checked, the instructor (and all users) will receive an email when a thread/post is added. Switching between list view and tree view provides a different look, as does choosing “Collect” to view specific forums and posts, plus print them (when desired). Regarding switching back and forth between the discussion board and the grade center, the most efficient solution is to add points to the discussion forum. Once points are added, instructors can grade all posts right from the Discussion Board. If you did not set it up that way, you can still “edit” the discussion forum and add points.

Blackboard’s Grade Center

The Grade Center, although not a Microsoft Excel product, is a rich tool with spreadsheet capabilities. Weighting grades at the beginning of the semester is a timesaver, thanks to categories that can be linked with assessments. That way, no matter how many assignments you add, as long as they are associated with a category already added to the weighted column, they are factored into the user’s weighted grade. We have a user-friendly instructional PDF on weighting grades on our Blackboard blog. Also on our blog, is a PDF on grade book housekeeping that is good to refer to when a total column does not add up, points or grade weighting looks “off,” or you can’t find a column that a student sees.

Creating a “My Grades” menu item gives students an alternate way to navigate to their grade center. It is a tool, so it can also be accessed through Course Tools. The grade center can be downloaded to Excel using the “Work Offline” button; however, please be cognizant of student data on your work or home computer. We have FERPA guidelines http://www.ecu.edu/cs-acad/registrar/FERPA.cfm on our Blackboard blog. After you download your grade book to Excel and do some work, you can also upload that file back into the Bb grade book.

By adding gradable items (assignments, interactive tools), and assigning points to each item, a column is auto-created in the grade book. No need to manually create columns unless you are giving paper assignments or quizzes, or adding a column for participation, for example.

Blackboard’s Interface and General Functions

Blackboard’s interface allows users to format content from a rich WYSIWYG text box, e.g., font choices, sizes, colors, hyperlinks, images, lists, to name a few. The formatting text box is available for announcements, instructions, addition of content, etc. A user-friendly function is to create menu items/content areas from the front page, directly pointing to content and/or assessment areas, reducing the number of clicks. Course design/organization is discussed in our Blackboard Overview sessions.

Blackboard’s Integration with Turning Point

Audience response systems, or clickers, offer an option for student engagement and active learning. Clickers are designed to actively engage students, gauge students’ level of understanding of the material presented, and provide prompt feedback. Student responses are anonymous to other students. TurningPoint AnyWhere is for instructors who want to create instant polling questions from content on web pages, PDFs, Microsoft Office products, whiteboards, and more. For instructors who want to create and save quizzes and create interactive presentations in a PowerPoint format for current and future classes, they will use TurningPoint software. Once students have purchased and registered their TurningPoint clickers, instructors with TurningPoint software can easily upload grades from polled responses into their Blackboard courses.Both TurningPoint and TurningPoint AnyWhere downloads are free and compatible with PC or Mac. TurningTechnologies has an array of resources and videos to help decide which software is appropriate for different needs in higher education. Go to http://www.ecu.edu/itcs/clickers/ or see the list of resources below.

 Blackboard’s Integration with Joyner Library

ITCS and Joyner library are currently working collaboratively on both faculty and staff Blackboard modules.  These modules will highlight faculty and student support information and other timely information. Please see our list of resources below for more information.

Collaborate for Web Conferencing

In the fall of 2012, ITCS began to pilot a platform named Collaborate, which is a Blackboard building block.  Collaborate is a web-conferencing tool that directly integrates within the Blackboard interface.  Like Centra, Collaborate offers live video, chat, application sharing and playback of any recorded event. The pilot will continue in the spring of 2013 and slots are available along with group training sessions. If you are interested in learning more about this platform feel free to contact John Southworth, southworthj@ecu.edu or see the resource list below.

RESOURCES:

Summer 2013 Kickoff Information

Hello Everyone -

Welcome back from the winter break!  Below you will find all of the different tutorials to make the start of your Summer 2013 a smashing success. Good luck and please let us know if we help you with your Blackboard needs.

Bb Planned Downtime – 12/19 – 12/20

Blackboard downtime on December 19-20, 2012
When: Wed, Dec 19, 8:00am-Thurs, Dec 20th, 5:00pm

**Those enrolled in CPE courses that must be completed by December 31st, will be able to log back into Blackboard no later than 5:00 p.m. on the 20th

Blackboard will be unavailable on Dec. 19th and 20th  while we perform upgrades to the system.  If you have any questions please call 252-328-9866 (ECU Helpdesk).

Bb planned downtime. 11/18 7am-11am

Blackboard downtime on Sunday morning
Posted 11-14-2012

System/Service:  Blackboard

When:  Sunday, Nov 18 / 7:00am-11:00am

Description:  Blackboard will be unavailable from 7:00am-11:00am on Sunday morning while we update the system during our normal maintenance window.

Please call 252-328-9866 if you have any questions.

Course Copy and/or Collapse for Spring ’13 Courses

In anticipation of Spring 2013, you may want to copy your Fall course content into your Spring course shell. Or you might want a course merge (also known as collapse). Go to our Course Copy-Section Merge web page to learn how to copy content yourself, merge multiple sections, or submit a request. For instructions, you can watch a mini-video or view a PDF – your choice. It’s quite easy to do your own course copy from one semester to the next and you decide what should be copied.

Things to remember about course copy and course merge:

  • By doing your own course copy, you decide what should be copied. The actual process of you going through through the steps takes 1-2 minutes at the most.
  • When you do your own course copy, remember that depending on the amount of content in your course or the Bb “traffic” (1-2 weeks before the semester when many instructors are doing the course copy process at the same time, your content might take longer to show up. Normally it is 15 minutes or less. It is important that you do not get impatient and repeat the process, or your content will duplicate and you’ll have lots of cleanup to do. Watch for a COURSE COPY RECEIPT in your email inbox after you click Submit. Do not panic if it is not instant; the content will show up.
  • If you want a section merge AND course copy, which comes first? The section merge, then do your course copy.
  • If you do a section merge of two sections (e.g., 001 and 601), your student enrollments for each section will merge into your “parent” section.

Questions? Matt Long longm@ecu.edu, 328-9074 OR Cindy Bowers bowersc@ecu.edu, 328-9167

Student emails bouncing back

UPDATE 10/10/12 RESOLVED

ECU Faculty -
We have had  reports from a few faculty  that emails sent from within Blackboard are bouncing back to the sender (faculty member) as undelivered. This does not appear to be a widespread issue. We have determined that this is not a Bb related issue but something related to our email system.  We are currently working  with out vendor (Microsoft) to fix this error.   Once we have solved this issue  this blog post will be updated.  Here is an example of how the error is presenting itself.

1- In blackboard you attempt to send an email to ” All Users” in the Bb email client.  –> tools/email/
2 – Moments after sending out the email it bounces with an error similiar to what you see below.  If this happens to you please report this to longm@ecu.edu or bowersc@ecu.edu asap.

Error Example

On 9/19/12 2:08 PM, “Mail Delivery Subsystem”

<MAILER-DAEMON@xxxxx.blackboard.ecu.edu> wrote:

 >The original message was received at Wed, 19 Sep 2012 14:08:24 -0400

>(EDT) from [192.168.28.xxx

>   —– The following addresses had permanent fatal errors —–

><longm1234@students.ecu.edu>

 Current Workarounds

1 – In Blackboard.  Control panel / Tools / Email / Select User. Select the user in question and send the email to this person individually.

2 -If you get an email bounced back to you please simply send that course update to the student in question using  OUTLOOK.  Another option is to add all email information into individual Announcements. That way, all students will be able to see your updates in the Announcement area versus though the normal email channel.

Bb Respondus Lockdown Browser – Resources/Instructional Info

We are excited to offer you a tool within Blackboard, designed to reduce test-taking issues. Your email messages from students who are reportedly kicked out of tests will be greatly reduced. Respondus LockDown Browser is a secure, custom browser that locks down the testing environment within Blackboard. Instructors will find the tool in their Bb course, under Control Panel > Course Tools > LockDown Browser (no installation necessary for instructors). When an assessment is started, students are locked into it until they submit it for grading! All ITCS computers labs will have LockDown Browser installed on the machines. Or, instructors can send a link to students to install the browser on their home computers. The browser will only be used for test-taking within the Blackboard environment. We have instructions for installation for students below.

New! Troubleshooting Tips for Instructors below:

    • Usually, if something occurs (screen goes blank or connection is lost) after the student has started a quiz, there is likely a network issue or local system issue (their own computer). Two examples: Windows started an automatic update and initiated a restart. A family member is watching streaming HD movies on the same wi-fi network connection. If “Force Completion” is NOT checked, students may be able to log back in and continue. If not, a “clear attempt” will be necessary if the instructor allows another attempt.
    • If a few students are having problems on their own computers, it is likely a configuration/setup issue on their personal computer. If ALL students succesfully installed LDB and have problems logging into the test, it is likely a LockDown Browser configuration setting. You should double check under Edit Test Options that you did NOT delete the default password or UNcheck the Password Required box. That is an LDB-generated password that needs to be in place (you do not need to provide that to students). A Blackboard Admin will be happy to help you check your settings. Contact bowersc@ecu.edu, longm@ecu.edu, or dennisa@ecu.edu
    • If all students in a managed computer lab have a problem logging into a test, it is likely a  network issue or configuration of the managed computers. Contact bowersc@ecu.edu, longm@ecu.edu, or dennisa@ecu.edu in that case, and let us know which computer lab has the problem.
    • Please click HERE to review a LDB troubleshooting information PDF.

Cheating on tests, online or face-to-face, is a universal problem that will never go away; however, LockDown Browser will definitely cut down on some of those instances. See the article on online cheating: http://chronicle.com/article/Online-Classes-See-Cheating-Go/132093/?sid=wc&utm_source=wc&utm_medium=en

Here’s why we like LockDown Browser:

    • Integrates with Blackboard; instructor has the choice whether to utilize LockDown browser for one test or all tests.
    • Compatible with PC and Mac
    • Built-in calculator can be enabled by instructor.
    • Assessments are displayed full-screen and cannot be minimized
    • Assessments cannot be exited until submitted by users for grading
    • Task switching or access to other applications is prevented
    • Printing functions are disabled
    • Print Screen and capturing functions are disabled
    • Copying and pasting anything to and from an assessment is prohibited
    • Right-click menu options are disabled
    • Function keys are disabled
    • Screen capture, messaging, screen-sharing, virtual machine, and network monitoring applications are blocked from running
    • The browser automatically starts at the login page for the institution’s course management system
    • URLs cannot be typed by the user
    • External links don’t compromise the “locked” testing environment
    • Assessments that are set up for use with Respondus LockDown Browser cannot be accessed with other browsers.

Following is a list of the labs where LockDown Browser is installed:

  • Allied Health and Nursing 2160
  • Allied Health and Nursing 2520 (Laupus Library computer lab)
  • Austin 104
  • Belk 3102
  • Brody School of Medicine Lab (BR2L37)
  • Kim Lab (Brewster 213 and 214)
  • Mendenhall Basement
  • Minges 82
  • PCMH 3 MA327
  • Rawl 135
  • Rawl 208
  • Rawl 304
  • Rivers 139
  • Scales 132
  • Ward 374

Some extra  hints & tips for using LockDown Browser:

For Windows systems and Macintosh systems with additional security software, we suggest relaxing any security settings to “medium”, add “lockdown.exe” (Windows) or “LockDown Browser.app” (Macintosh) as a “trusted application” and ECU’s Blackboard server address (https://blackboard.ecu.edu/) as a “trusted site” in any security software.

For students, we recommend closing down all applications including background applications except for security and network connectivity prior to starting LockDown Browser. Any background downloading of files, streaming music or automated backups should be suspended until after the test has been completed with LockDown Browser.

If using a wireless network connection, students should check check connectivity strength, 4-5 bars in Windows or 3-4 arcs in Macintosh, prior to starting a test with LockDown Browser. If connectivity strength is low or there is difficulty navigating through web pages on a standard browser, students should seek a wired network connection prior to writing a test with LockDown Browser.

Please click HERE to review a LDB troubleshooting information PDF.

Bb Collaborate not working properly

5/22/2012
The Bb chat tool is now working normally.  Some of you may need to clear your cache within your Java Tool.  Here is how.

Control panel  /  Java / Find the “Temporary Internet Files” area and click the VIEW button.  Remove those files.  Your chat tool should then work normally.

Please share this information with any student/faculty that has issues with the Bb chat tool.