Category Archives: LockDown Browser

LockDown Browser Issue

9.24.2014 | Updates on Respondus LockDown Browser Issues

Very recently we updated some settings for one of our building blocks, Respondus LockDown Browser. We reported issues with test taking to the vendor and they provided us with the necessary updates to their product. With those updates in place, students will no longer get the “session error” message. Because of those updates, it is important that you look at your settings in your own courses, if you require that quizzes be taken with LDB. It just takes seconds, plus it’s a good reminder to look at the actual tool now and then.

As the screenshot (below) displays, there are some quizzes listed with “Not Required” or “Required.” One quiz, in the example, has a red error message with “Fix It.”  Once the Fix It button is clicked, just choose Modify Settings and then require that the quiz be taken in LDB. Normally that Fix It error messages results from a change to the quiz name or a settings change in the Test Options. In this case, it is because we updated the building block.

screenshot

 

We thank you for your patience while we worked to solve the “session error” message in LockDown Browser.

____________________

Student sees one question at a time. Issue has been fixed.

Student sees message, “Session error.” Very sporadic, does not affect submission. Continue to click through. We are still working on this; not everyone gets the error; again, does not affect answering questions or submitting exam.

Instructor should double check for the “Fix It” error message in the tool before releasing the exam. Remember, the scrambled password in test options should not be removed; think of it as an “invisible” password, invisible to you and students. If exam settings were changed, you may see a “Fix It” error. To check, go to Control Panel, Course Tools, Respondus LockDown Browser, and if you see “Fix It” next to any exams, click Fix It and that’s it.

9.4.2014| Respondus LockDown Browser Issues on personal computers (please note – these solutions are for PC users only)

Issue: Student reports, “I can only see one question.”  Issue has been fixed, noted above.

Solution:  Compatibility settings in IE can be problematic with students who only see one question on a quiz. We do not recommend Internet Explorer for Blackboard, but LockDown Browser has many of the same settings as Internet Explorer. So, in this case, we tell students to do this if they can only see one question or do not see a submit button – they will have to save any questions, and back out of LDB, even if means a force shutdown.

Then, in this order:

1. Open up Internet Explorer. Go to Tools > Internet Options > General tab > Browsing History: Delete.

2. Tools > Internet Options > Advanced tab > Reset.

3. Tools > Compatibility View Settings > disable/UNCHECK all settings enabled during reset. Screenshot below.

Note: If the student has an old version of IE, i.e. IE7, they should update IE to 9, or preferably 10 or 11 and then recheck those compatibility view settings.)

We’ll do further troubleshooting if necessary! If this happened in a computer lab on campus, let us know and provide the name of the lab. Submit a Help Ticket @ https://ithelp.ecu.edu/ or  email us: ecublackboard@ecu.edu

Reminder: the link to provide students to install or re-install LDB: Download here

IE screenshot

compatibility view settings in IE

 

 

Issue: “Link is Blocked” Error Message

This occurs when there is a second level link (as in a PDF attachment) being accessed from a primary level link. However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. Usually, this comes from configuration issues with the underlying Internet Explorer browser components.

Solution: To resolve this issue, please try the following after leaving the LDB environment:

  • Start Internet Explorer and first go to Tools.
  • From the Tools menu, select Internet Options.
  • Inside the Internet Options dialog box under the General select Browsing History.
  • Hit Delete to clear the browser cache and related areas.
  • Finally, if you are running any third-party toolbars or add-ons, remove them from Internet Explorer.

 

 

 

LockDown Browser Info – Instructors

Overview

LockDown Browser by Respondus is a tool/building block in Blackboard, which is effective at reducing test-taking issues, and promote academic integrity on online exams. As instructors, your email messages from students who report being kicked out of tests will be reduced. Respondus LockDown Browser is a secure, custom browser that locks down the testing environment within Blackboard. Instructors will find the tool in their Bb course, under Control Panel > Course Tools > LockDown Browser (no installation necessary for instructors). When an assessment is started, students are locked into it until they submit it for grading (unless the instructor makes an exception to LDB settings).

New 8/29/14: If your student says they use a Google Chromebook / Laptop – those are NOT compatible with LDB. The Chromebook operating system is mostly a browser itself.

New 10/24/14: If you would like to provide your students with some tips for settings or troubleshooting any issues, here is a PDF for Students you can add to your course.

URL to provide students for download of LDB: Install Link

Article: Five Little-Known Reasons for Using LockDown Browser

You can provide a web link to students to install the browser on their home computers. We keep that link updated on the “Blackboard Support” tab once you log into Blackboard. The browser will only be used for test-taking within the Blackboard environment. Or, students can take exams in many computer labs where LDB has been installed on machines on both east and west campus. We have many instructors on campus who use LDB for their online quizzes and they are happy with the tool for academic integrity purposes, and for reducing the “I got kicked out…” messages and phone calls from students.

Finally, the student module in Blackboard has LDB information for students with instructions, tips, and resources for help.

Instructions & Info

Best Practice – Suggestion

Consider creating a simple, practice quiz (with complete/incomplete instead of a grade) that you require to be taken with LDB. Doing so cuts down on 1) any last-minute downloading of the LockDown browser before the first real quiz, and 2) last minute “help” emails from students before the first real quiz. For a good look at what LDB is about, watch this LockDown Browser for Instructors video from the Respondus people, which also gives you a view of what students will see. Would you like a sample quiz? Ask the Blackboard team! We have created a generic 5-question sample quiz you can import to your course.

Here’s why we like LockDown Browser:

    • Integrates with Blackboard; instructor has the choice whether to utilize LockDown browser for one test or all tests
    • Compatible with PC and Mac
    • Instructor can still provide links to outside sources to view during exam; however, students cannot navigate to any other website from that link.
    • Assessments are displayed full-screen and cannot be minimized
    • Assessments cannot be exited until submitted by users for grading
    • Task switching or access to other applications is prevented
    • Printing functions are disabled
    • Print Screen and capturing functions are disabled
    • Copying and pasting anything to and from an assessment is prohibited
    • Right-click menu options are disabled and function keys are disabled
    • Screen capture, messaging, screen-sharing, virtual machine, and network monitoring applications are blocked from running
    • The browser automatically starts at the login page for the institution’s course management system
    • URLs cannot be typed by the user
    • External links don’t compromise the “locked” testing environment
    • Assessments that are set up for use with Respondus LockDown Browser cannot be accessed with other browsers.

THE TWO MOST IMPORTANT TROUBLESHOOTING TIPS

  1. If just a few students are having problems on their own computers, it is likely a configuration/setup issue on their personal computer. The Help Desk or Blackboard Support team can do the troubleshooting.
  2. If ALL students send you an email because they are experiencing problems logging into the test with LDB, it is likely a LockDown Browser configuration setting. A quick way to check that LDB is still correctly required for the exam, go to the Control Panel > Course Tools > Respondus LockDown Browser. You will see a list of your exams. If you see a red “error” message, click Fix. Do NOT go back to Edit Test Options to change any settings, and from that Edit Test Options area, DO NOT delete the default password or UNcheck the Password Required box. That number is an LDB-generated password that needs to be in place (do not provide that to students and do not delete it).

See this blog post about an optional settings change on the instructor side if students cannot submit an exam in LDB. This is a nice addition to the settings.

Support

A Blackboard Admin will be happy to help you check your settings or do any troubleshooting with students. Contact the Help Desk at 252-328-9866, or the Blackboard Support Team: ecublackboard@ecu.edu, bowersc@ecu.edu, longm@ecu.edu, or dennisa@ecu.edu

From one of our instructors:

“I was hesitant about requiring LockDown Browser for the 150 students taking 12 quizzes per semester in my classes.  I was concerned that I would be overwhelmed with problems and questions.  However, the problems were few and as usual the Bb team would swoop in to help me with any and all of those.  The online instructional materials created by the Bb team are very effective.  Students taking the few minutes to review those rarely have additional questions about using LockDown Browser. ”  KVS

In anticipation of any LockDown Browser help tickets where student gets an error message during a test or does not see submit button – this works like a charm. Unfortunately we have to mention IE.

LDB has similar settings to IE. Even though we do not recommend IE as a browser for Blackboard, IE does need to have compatibility settings turned off. If the user still has IE 7, that needs to be updated to IE 8. Then open a window in IE. Go to Tools > Compatibility View Settings > Disable/remove ALL settings.

Computer Labs on Campus with LDB installations

AHN1307
AHN1310B
AHN2160
AHN2502 (Laupus Library Computer Lab)
AHN3314
AHN4345
AHN4405
Austin 104
Austin 110
Austin 204
Aycock Basement
Bate 2005
Bate 2007
Bate 2009
Bate 2016
Bate 2017
Bate 2018
Brewster C203
Brewster D201
Brewster D213 (Kim Lab)
Brewster D214  (Kim Lab)
Brewster D302
Brewster D302A
Belk 1414
Belk 3102
Brody (BR2L37)
Christenbury 105
Eller House 110
Flanagan 214
Flanagan 378
Graham 207
Howell Science N301
Joyner Basement (CAVE)
Minges 101
Minges 82
Mendenhall Basement Computer Lab
Old Cafeteria 2501
Rivers 128
Rivers 139
Rivers 254
Rawl 135
Rawl 208
Rawl 304
Scales 132
Sci Tech 343
Sci Tech 347
Sci Tech 435
Ward 244
Ward 332
White Hall Computer Lab
Wright 301