9.4.2014| Respondus LockDown Browser Issues on personal computers (please note – these solutions are for PC users only)
Issue: Student reports, “I can only see one question.”
Solution: Compatibility settings in IE can be problematic with students who only see one question on a quiz. We do not recommend Internet Explorer for Blackboard, but LockDown Browser has many of the same settings as Internet Explorer. So, in this case, we tell students to do this if they can only see one question or do not see a submit button – they will have to save any questions, and back out of LDB, even if means a force shutdown.
Then, in this order:
1. Open up Internet Explorer. Go to Tools > Internet Options > General tab > Browsing History: Delete.
2. Tools > Internet Options > Advanced tab > Reset.
3. Tools > Compatibility View Settings > disable/UNCHECK all settings enabled during reset. Screenshot below.
Note: If the student has an old version of IE, i.e. IE7, they should update IE to 9, or preferably 10 or 11 and then recheck those compatibility view settings.)
We’ll do further troubleshooting if necessary! If this happened in a computer lab on campus, let us know and provide the name of the lab. Submit a Help Ticket @ https://ithelp.ecu.edu/ or email us: firstname.lastname@example.org
Reminder: the link to provide students to install or re-install LDB: Download here
Issue: “Link is Blocked” Error Message
This occurs when there is a second level link (as in a PDF attachment) being accessed from a primary level link. However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. Usually, this comes from configuration issues with the underlying Internet Explorer browser components.
Solution: To resolve this issue, please try the following after leaving the LDB environment:
- Start Internet Explorer and first go to Tools.
- From the Tools menu, select Internet Options.
- Inside the Internet Options dialog box under the General select Browsing History.
- Hit Delete to clear the browser cache and related areas.
- Finally, if you are running any third-party toolbars or add-ons, remove them from Internet Explorer.