Top FAQ’s for Students Fall 2015

Blackboard FAQ’s for Students

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  1. When will my course show up? I do not see my course (or courses).
    • It is up to the instructor when to make the course available. Some instructors make the courses available early and some wait until the first day of the semester.
    • If the instructor has sent an email stating the course is available, and it is still not showing, please contact the instructor. Some instructors make the courses available early and some wait until the first day of the semester.
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. Will you please remove my Blackboard courses from last semester?
    • It is up to the instructor to make the past course unavailable; however, until that is done, students can hide past courses.
    • To hide past courses, click the little gear icon on your My Courses box on your landing page. This will take you to the Personalize: My Courses page. Uncheck the box in the Course Name column that you do not want to display in your list of courses. Click submit.
  4. I dropped and/or added a course. When will I see the change on My Blackboard?
    • Within 24 hours (except for the weekend), you should see the change, after Banner and Blackboard files are updated.
  5. I am supposed to use Respondus LockDown Browser to take a quiz. What is the link to download LDB on my computer? Go here.
  6. Can you reset my Blackboard quiz? I lost my internet connection or Blackboard disconnected me.
    • No, we do not reset quizzes for students. Please contact your instructor about your quiz attempt.

See our Blackboard Blog page for Students.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

Blackboard Support Team

Top Bb FAQ’s for Instructors Fall 2015

Prepping for Fall 2015

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  1. How do I make my course available?
    • Control Panel > Customization > Properties > Set Availability > Yes
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. How do I copy my course from one semester to the next? Go here.
  4. How do I merge (or collapse) two or more course sections? Go here.
  5. How do I add another instructor or a TA to the course?
    • Control Panel > Users and Groups > User > Find User to Enroll > Browse (type username only in the box), click Go > when you see the username, click the box and then Submit.
    • If that does not work, please send an email to ecublackboard@ecu.edu with the username and role (TA or instructor). The Blackboard team will add your TA or instructor.
  6. How do I add Tegrity to my Blackboard course?
    • Visit https://ithelp.ecu.edu/ and log in. On the right side, under Online Forms, you will find Tegrity Course Request.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

Blackboard Support Team

LockDown Browser Tips for Instructors and Students

icon for LDB

LockDown Browser icon

 


LockDown Browser

Student Tips / Need to Know

The URL for downloading Respondus LockDown Browser is here: download link. Students must download LockDown Browser to their local computer. It is an easy install of a file that is not very large. If you get a suggestion to re-download LDB, there is no need to do an uninstall first; simply download LDB and follow the instructions on the screen. On the PC, you will see the LockDown Browser icon on your desktop. For Mac users, you will find LDB in your “Applications.”

To take an exam in LDB (whether on your personal computer or in an ECU computer lab), you will log into Blackboard via LockDown Browser. Go to the content area where your exam is located and click “Begin.”

  • The most common “error” for students: some students do not realize they need to enter Blackboard through LDB.
  • Students should do a fresh install at the beginning of each semester. There is no need to un-install LDB. Just re-install LDB.
  • LockDown Browser is installed on most campus lab computers.
  • You will see a “Check for Updates” option when you are logged into LDB. It is a always a good idea to click the option, and accept any update offered.

Instructor Tips / Need to Know

A recommended best practice is to include the download link to Respondus LockDown Browser in your course, or at least in an announcement. Share this blog post with students, too, so they have support resources.

Remind students to contact the Help Desk or Blackboard Support if they have any issues or questions. If you would like a sample quiz added to your course to give students a trial of using LDB, contact Cindy Bowers.

  • The most common “error” on the instructor’s side: Removing the LDB-created password under Test Options. Think of it as an invisible password, or the “lock” in LockDown Browser.
  • Do not share the LDB-generated password with students. If you want them to have a password for your exam, you can do that from the LDB tool under the Control Panel > Course Tools > Respondus LockDown Browser.
  • If any settings are changed (dates/times, number of attempts, any test settings at all), go back to the tool and look for a red “Fix It” error message. Control Panel > Course Tools > Respondus LockDown Browser. Simply click Fix It and the test will once again be available to students with the use of LDB.
  • If you do not see Respondus LockDown Browser in your course tools, go to Control Panel > Customization > Tool Availability. Check the Box next to Respondus LockDown Browser to make it available in your tools.

Support for LockDown Browser

ecublackboard@ecu.edu

Cindy Bowers

Matt Long

Help Desk 

Help Desk Phone 252-328-9866

Test Availability Exceptions

Test Availability Exceptions with Date/Time Availability Settings

7.14.2015

We’ve noticed something that might confuse instructors when using Test Availability Exceptions in the Test Options in Blackboard. (It is a known issue in Blackboard; we don’t know yet when the fix will be available.)

SCENARIO: Instructor creates a quiz, sets date and time availability for opening on (example) 7/16/15, 11:00 AM, and closing down at 7/19/15, 11:00 PM. Instructor wants Student A to have early access to the quiz on 7/15/15, 11:00 AM (also closing down at 7/19/15, 11:00 PM). Test Availability Exceptions settings are in place for the quiz to open one day early for Student A. Instructor clicks Submit.

RESULT: Settings are perfect for all students, settings are perfect for Student A. However, after the instructor clicks submit, it appears that the quiz is available now to all students. See the screenshot below.

screenshot_testexceptionsREASSURANCE: When the instructor clicks the Student Preview icon at the top of the course page, the full student preview will not display the Quiz with the test availability exception. The Student Preview feature in Blackboard shows Blackboard from the student’s point of view.

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Student Preview Mode

Again, the quiz will not appear to any students before the time/date availability. Only Student A will see the quiz the day before the other students.

Questions? Send us a note!

Timer Bar on Timed Quizzes

FIXED 5/22/15

ISSUE: We have discovered the Question Completion Status/Timer Bar floats on the bottom of the page for students taking timed exams. It may cover parts of the question, radio buttons, and/or answer boxes. This is happening for exams with the settings for “one question at a time” and “all questions on one page.”

SOLUTION: At this time, we are recommending the timer not be used on exams taken in Blackboard. We are working on a fix.

Exam with one question at a time

Exam with one question at a time

Exam is set to show all questions on one page

Exam is set to show all questions on one page

YouTube Mashup

5/18/15

The YouTube Mashup Tool does not work properly in Blackboard. Following are some options for adding a YouTube video to a Blackboard course:

Add a YouTube URL to a content area:

1) Copy the link from YouTube, and use the “Insert/Edit Embedded Media” icon to paste that link/URL address. Please see the first screenshot. 2) If you just want the link highlighted in your text box, see the second screenshot. Highlight your word(s) you want linked to the YouTube video, then click the “Insert/Edit Link” icon and add the hyperlink. We suggest the target link is set to “open in a new window” option. Then click Insert.

Use the embed Video option, add the URL

Use the embed Video option, add the URL

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Add a link to a YouTube video

 

 

Full Student View, SafeAssign Update in Bb!

One long-awaited instructor feature and one often-used tool are the topics of this post.

  • A full and complete student view in your course, including a view of the gradebook, is now available. At last! Blackboard has a mini-video that we highly recommend watching. It’s a little over one minute in length, and it will provide a demo, plus give some hints. Please go here.
  • SafeAssignment is now included under the Assignment Tool. When you click “Add Assignment,” you will have the option to choose a regular assignment or a SafeAssignment. The change is not huge, but you can learn more here.
  • Anonymous Grading and Delegated Grading are also new features that may be of interest. If so, please go here.
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Upon leaving full student view, this box will appear. Click this image to enlarge.

Planned Bb Maintenance downtime 5/11 – 5/15

System/Service: Blackboard Downtime
When: May 11th at 9:00am to May 15th at 5:00pm

Description:
Blackboard will be unavailable Monday, May 11th from 9:00am to Friday, May 15th at 5:00pm for planned maintenance. During this downtime, Tegrity users will not be able to access the Tegrity lecture capture service.

New Features / Feature updates:
http://blog.ecu.edu/sites/blackboard/?p=3007

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(New Feature – Full Student View) Upon leaving student view, this box will appear. Click this image to enlarge.

To check the authenticity of this e-mail:
Visit www.ecu.edu, and click on the “Help Desk” link under the “Quick Links” section on the right-hand side. This will take you to the ECU IT Help Desk page where you can review our “Announcements” section.

Need Help?
If you experience any difficulties in relation to this announcement or have any questions, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at www.help.ecu.edu.

ITCS Notifications: www.ecu.edu/cs-itcs/allnotices.cfm

Computing Systems Maintenance Schedule
Please keep in mind that regular maintenance on all computing systems is performed on Sundays between the hours of 5:00 am – 12:00 pm. If there are other times that systems will be down, notification will be sent through ITCS Notifications.

May 2015 Upgrade Features

Instructor New Features Summer 2015 Upgrade

  • Student View – As an instructor, you want to be confident that your course is well designed and functions as intended—before your students see it. Use student preview to review the course content and validate the course behaviors, such as those that control the availability of course content or require a particular interaction from the student to be triggered.
  • Safe Assignments – SafeAssign is now integrated into regular Blackboard Learn assignments. With the integration between SafeAssign and regular assignments, almost all of the regular assignment features are available with the SafeAssign service.
  • Course Calendar – You can use the course calendar to provide students with dates for course-related events. Course calendar events appear to all members of the course. Common entries include the following items: Meetings, Office Hours, Exams, Course items with due dates.
  • Anonymous Grading – Whenever you want to add another layer of fairness and impartiality to your grading, you can use the anonymous grading feature. Without knowing who submitted an assignment, you are not unduly influenced by a student’s previous performance, class participation, conflicts, race, gender, or perceived student aptitude. This practice can also contribute to the student-instructor relationship because students are assured that grading was unbiased.
  • Delegated Grading – Using grades and feedback from more than one grader helps to promote reliability and remove bias. For large classes, you can divide up the grading tasks among TAs and other graders. Roles with default grading privileges include instructor, teaching assistant, and grader.The users who help you grade are called delegated graders and they provide provisional grades. Delegated graders follow the same grading steps that you do, however, the group of assignment attempts that they see are based on the options you choose. After all delegated graders provide grades and feedback, one or more instructors review the grading to determine a final grade or reconcile it.
  • Content Editor – The Content Editor spell check option is now ON by default.
  • Significant Digits – Calculated Formula questions present students with a question that requires them to make a calculation and respond with a numeric answer. The numbers in the question change with each user and are pulled from a range that you set. The correct answer is a specific value or a range of values. You may grant partial credit for answers falling within a range. Calculated Formula questions are graded automatically.
  • Portfolio – (please contact brewera@ecu.edu or longm@ecu.edu before you start using this new tool ) Portfolios are an invaluable tool in academic and professional development. They provide a powerful medium for users to efficiently collect and organize artifacts representative of work completed over time.

Questions:
Email longm@ecu.edu

Respondus Lockdown Browser update (students)

Student Auto Update for the Respondus Lockdown Browser.

All students running the  LockDown Browser Student Edition for Windows are alreadyon version 1.0.7.08 through the automatic managed updates. To manually update to the latest version, they can click on the “i” button in the LockDown Browser toolbar. When the Information dialog appears, they can click on “Check for Newer Version” to start the update process:

Image here —> http://www.screencast.com/t/T9bjVCMnZ0l

If you have any questions at all please email longm@ecu.edu or bowersc@ecu.edu for Lockdown Browser Support.