9.24.2014 | Updates on Respondus LockDown Browser Issues
Very recently we updated some settings for one of our building blocks, Respondus LockDown Browser. We reported issues with test taking to the vendor and they provided us with the necessary updates to their product. With those updates in place, students should no longer get the “session error” message. Because of those updates, it is important that you look at your settings in your own courses, if you require that quizzes be taken with LDB. It just takes seconds, plus it’s a good reminder to look at the actual tool now and then.
For Instructors: As the screenshot (below) displays on the Instructor Settings, there are some quizzes listed with “Not Required” or “Required.” One quiz, in the example, has a red error message with “Fix It.” Once the Fix It button is clicked, just choose Modify Settings and then require that the quiz be taken in LDB. Normally that Fix It error messages results from a change to the quiz name or a settings change in the Test Options. In this case, it is because we updated the building block.
Reminder: Instructor should double check for the “Fix It” error message in the tool before releasing the exam. Remember, the scrambled password in test options should not be removed; think of it as an “invisible” password, invisible to you and students. If exam settings were changed, you may see a “Fix It” error. To check, go to Control Panel, Course Tools, Respondus LockDown Browser, and if you see “Fix It” next to any exams, click Fix It and that’s it.
9.4.2014| Respondus LockDown Browser Issues on personal computers (please note – these solutions are for PC users only)
For Students: Student sees one question at a time. Issue has been fixed.
Issue: “Session error:” This is very sporadic, and does not affect submission. Continue to click through. Very few users everyone gets the error; again, it does not affect answering questions or submitting exam. Students should update LDB, if they see a message while in the LDB environment.
Issue: Student reports, “I can only see one question.” Issue has been fixed, noted above.
Solution: Compatibility settings in IE can be problematic with students who only see one question on a quiz. We do not recommend Internet Explorer for Blackboard, but LockDown Browser has many of the same settings as Internet Explorer. So, in this case, we tell students to do this if they can only see one question or do not see a submit button – they will have to save any questions, and back out of LDB, even if means a force shutdown.
Then, in this order:
1. Open up Internet Explorer. Go to Tools > Internet Options > General tab > Browsing History: Delete.
2. Tools > Compatibility View Settings > disable/UNCHECK all settings enabled during reset. Screenshot below.
Note: If the student has an old version of IE, i.e. IE7, they should update IE to 9, or preferably 10 or 11 and then recheck those compatibility view settings.)
We’ll do further troubleshooting if necessary! If this happened in a computer lab on campus, let us know and provide the name of the lab. Submit a Help Ticket @ https://ithelp.ecu.edu/ or email us: firstname.lastname@example.org
Reminder: the link to provide students to install or re-install LDB: Download here
Issue: “Link is Blocked” Error Message
This occurs when there is a second level link (as in a PDF attachment) being accessed from a primary level link. However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. Usually, this comes from configuration issues with the underlying Internet Explorer browser components.
Solution: To resolve this issue, please try the following after leaving the LDB environment:
- Start Internet Explorer and first go to Tools.
- From the Tools menu, select Internet Options.
- Inside the Internet Options dialog box under the General select Browsing History.
- Hit Delete to clear the browser cache and related areas.
- Finally, if you are running any third-party toolbars or add-ons, remove them from Internet Explorer.