IT Governance and Where to Start

Posted: January 29, 2015, 8:08 pm

IT governance in higher education has been a topic of discussion on the CIO list this week. The author of the original post asked several key questions, which included:

  • How do other institutions prioritize IT projects with demands from different departments?
  • Do schools have a committee that oversees major projects that align with institutional goals? 
  • Does the CIO have the full governance of all departmental projects? 
  • How are conflicting demands that arise throughout the year handled?

Members of the community pitched in and gave various answers as to how their schools structure IT governance. Several schools have provided a detailed description of their campus IT governance process. A few of these websites are listed below:

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Hey, Students Are Consumers, Too

Posted: January 29, 2015, 4:29 pm

J. Trevor Hughes, CIPP

J. Trevor Hughes, President and CEO, International Association of Privacy Professionals

Lately, a slew of research has been released about how the public perceives the digital economy's impact on their privacy. Perhaps Pew's work has been most often cited: Ninety-one percent of Americans believe they've lost control over how their personal information is collected and used by companies; 64 percent think the government needs to do more to regulate the way advertisers use personal information.

Maybe it's easy for those in the academic world to look at those numbers and think, "I'm glad I'm not in the business world! Man, they've got some data privacy issues to sort through!"

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Celebrate Data Protection and Stewardship this Data Privacy Day

Posted: January 28, 2015, 4:57 pm

January 28 marks the 8th annual Data Privacy Day (DPD), an international effort centered on "Respecting Privacy, Safeguarding Data, and Enabling Trust."

Data Privacy Day's goals are to:

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Technology & Change: Perspectives on the Role of Faculty

Posted: January 27, 2015, 9:49 pm

By: Holly Morris

I just got new glasses. It’s amazing what I can see now that I couldn’t see before.

I begin here because I am going to advocate that all of higher ed get some new glasses. Because the way we are looking at the role of faculty isn’t helpful to moving forward. We all want the same thing—student and institutional success—so what’s the problem?

Apparently, it’s the faculty.

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5 Observations from Michelle Dennedy

Posted: January 27, 2015, 7:57 pm

The January 20, 2015 EDUCAUSE Live! webinar “The Power of Privacy and the Passion to Build Something Better” presented by Michelle Finneran Dennedy, Vice President and Chief Privacy Officer, McAfee, raised the following issues:

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Student Success Innovations to Watch

Posted: January 26, 2015, 9:50 pm

By: Judith A. Pirani

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The Numbing Effect of Data Security: Remote Misses

Posted: January 14, 2015, 4:51 pm

By Chato Hazelbaker

Chato Hazelbaker is the Chief Information and Communication Officer at Clark College.

At a recent meeting of higher education CIOs, there was broad agreement that we should all be somewhat grateful for the recent security breaches at Target, Home Depot, Sony, and other businesses. The feeling was that now executives would start paying attention to information security. I see the wisdom in this theory. However, on reflection, I think that these personal remote misses are actually the worst thing that can happen and might actually lead to people dismissing or ignoring security more than ever.

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Ten Reasons to Tackle the Top 10 IT Issues

Posted: January 12, 2015, 7:03 pm

The focus of this first issue in the 50th volume of EDUCAUSE Review is the EDUCAUSE Top 10 IT Issues, 2015. These issues represent the critical concerns for our profession. They are complex challenges, encompassing multifaceted human, technological, and organizational issues that can often take years to address. In “Top 10 IT Issues, 2015: Inflection Point,” EDUCAUSE Vice President Susan Grajek and the EDUCAUSE IT Issues Panel describe this year’s top issues and offer advice for tackling each.

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The TechQual+ Survey for 2015

Posted: January 11, 2015, 11:38 pm
The Higher Education TechQual+ Project aims to produce a standard, generalizable survey that assesses the quality of IT services in higher education from the perspective of students, faculty, and staff. Each year the TechQual+ core survey is updated based on feedback from respondents and the community of participating institutions. This year's update was finalized over this past weekend is now available for schools to administer through the Higher Education TechQual+ Web site.
The survey is organized in three sections, focusing on Internet access, online services, and user support. The format and approach of the survey is based on SERVQUAL which has strong support in the academic literature for assessing customer satisfaction.

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The 2015 Top 10 IT Issues Interview

Posted: January 7, 2015, 5:06 pm

Susan Grajek reflects on the Top 10 IT Issues list and the future it implies.

Visit the EDUCAUSE top 10 IT issues web page for additional resources, including a video summary, interactive graphics, recommended readings, and more.  

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Early Planning Minimizes Project Disruptions

Posted: January 6, 2015, 9:54 pm

Author: Judith A. Pirani

“CPCC is committed to sustaining the Online Student Profile Learning System at the College and to broadening its use to ensure that all students benefit from assessment tools, student profiles, and an advising history.”
—Project Team Member, Central Piedmont Community College (NC)

Sustaining a new approach to improve student success requires long-term financial, operational, and cultural commitments—always a challenge to secure, but more likely to occur with early planning.

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HEISC Update: 2014 Accomplishments and 2015 Priorities

Posted: December 30, 2014, 5:43 pm

As 2014 comes to a close, we would like to highlight some of the HEISC (Higher Education Information Security Council) accomplishments this year.

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Updates to the Core TechQual+ Survey for 2015

Posted: December 19, 2014, 9:42 pm
The Higher Education TechQual+ Project is a research project that develops tools to help IT leaders create a culture of continuous improvement for their organizations. More information on the TechQual+ project can be found at on the Web.
The project provides the following: a common survey instrument that defines effective IT technology services from the perspective of those outside the IT organization; a set of easy-to-use Web-based tools that allow IT leaders to create surveys and analyze data collected from students, faculty, and staff; and a peer database that allows for comparisons of IT service quality against the performance of other institutions. These tools are available free of charge to participating institutions. 
Each year provides the opportunity to assess the quality of the current core TechQual+ survey and make improvements.

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Preparing Students for Competency-Based Hiring

Posted: December 18, 2014, 10:56 pm

Author: Stacey Clawson, Senior Program Officer, Bill & Melinda Gates Foundation

Transcripts have historically been the official record for what a student has learned in college, but do not provide the details employers need regarding what a student knows and can do on the job.

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Postsecondary Trending Now: Integrated Planning and Advising Services

Posted: December 16, 2014, 9:53 pm

Everyone in an institution of higher education—senior administrators, faculty members, staff in student services and in information technology—is a stakeholder in the success that its students attain by persisting in their courses and, ultimately, completing their credentials.  Happily, these stakeholders are no longer ‘in the dark,’ as institutions’ various digital systems for managing courses and student information can now communicate with one another, providing large amounts of up-to-the-minute data about the progress individual students are making academically – or not making.

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Congress Passes Cybersecurity Bills in Lame Duck Session

Posted: December 15, 2014, 10:34 pm

Congress has passed four cybersecurity bills in the final days of the 113th Congress. The bills largely codify existing federal agency activity, but they are seen as major steps for cybersecurity, representing the first substantial cybersecurity reforms approved by Congress in the past twelve years.

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Stephen Colbert on Service and Love

Posted: December 5, 2014, 7:23 pm

Bill Hogue, Vice President for Information Technology and Chief Information Officer, University of South Carolina

Stephen Colbert is a famous comedian and satirist. It’s easy to imagine that he was an overnight success. But like many other great performers, Colbert spent years honing his skills and developing his craft in relative anonymity before he emerged as a cultural phenomenon. His preparation for stardom included several years studying improvisational theater (improv), first at Northwestern University and then as a member of The Second City in Chicago, one of the most influential comedy theaters in the country.

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Metatrends Conclusions

Posted: December 2, 2014, 9:17 pm

Diana G. Oblinger and Joanne Dehoney

This post concludes a blog series describing five “metatrends,” drawn from a review of articles in industry IT press, that affect CIOs in all IT sectors:                


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Stephen Colbert on Dreams

Posted: November 24, 2014, 7:00 am

Bill Hogue, Vice President for Information Technology and Chief Information Officer, University of South Carolina

The satirist Stephen Colbert is a popular commencement speaker. He’s a funny guy, and his speeches draw lots of laughs, just as we would expect. But commencement tradition also demands that the speaker dispense advice to the graduates. So, what wisdom does Colbert offer to the next generation of leaders seated before him?

Follow your dreams.

Service is love made visible.

Life is an improv.

We’ll explore Colbert’s observations about service and improvisation (improv) in later blog posts. Today, let’s look a little more closely at what he says about “Follow your dreams.”

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Student as Designer: Making EdTech that Increases Student Success

Posted: November 21, 2014, 9:28 pm

Author: Judith A. Pirani

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