Updates to the Core TechQual+ Survey for 2015

The Higher Education TechQual+ Project is a research project that develops tools to help IT leaders create a culture of continuous improvement for their organizations. More information on the TechQual+ project can be found at on the Web.
The project provides the following: a common survey instrument that defines effective IT technology services from the perspective of those outside the IT organization; a set of easy-to-use Web-based tools that allow IT leaders to create surveys and analyze data collected from students, faculty, and staff; and a peer database that allows for comparisons of IT service quality against the performance of other institutions. These tools are available free of charge to participating institutions. 
Each year provides the opportunity to assess the quality of the current core TechQual+ survey and make improvements.

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Preparing Students for Competency-Based Hiring

Author: Stacey Clawson, Senior Program Officer, Bill & Melinda Gates Foundation

Transcripts have historically been the official record for what a student has learned in college, but do not provide the details employers need regarding what a student knows and can do on the job.

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Postsecondary Trending Now: Integrated Planning and Advising Services

Everyone in an institution of higher education—senior administrators, faculty members, staff in student services and in information technology—is a stakeholder in the success that its students attain by persisting in their courses and, ultimately, completing their credentials.  Happily, these stakeholders are no longer ‘in the dark,’ as institutions’ various digital systems for managing courses and student information can now communicate with one another, providing large amounts of up-to-the-minute data about the progress individual students are making academically – or not making.

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Congress Passes Cybersecurity Bills in Lame Duck Session

Congress has passed four cybersecurity bills in the final days of the 113th Congress. The bills largely codify existing federal agency activity, but they are seen as major steps for cybersecurity, representing the first substantial cybersecurity reforms approved by Congress in the past twelve years.

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Stephen Colbert on Service and Love

Bill Hogue, Vice President for Information Technology and Chief Information Officer, University of South Carolina

Stephen Colbert is a famous comedian and satirist. It’s easy to imagine that he was an overnight success. But like many other great performers, Colbert spent years honing his skills and developing his craft in relative anonymity before he emerged as a cultural phenomenon. His preparation for stardom included several years studying improvisational theater (improv), first at Northwestern University and then as a member of The Second City in Chicago, one of the most influential comedy theaters in the country.

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Metatrends Conclusions

Diana G. Oblinger and Joanne Dehoney

This post concludes a blog series describing five “metatrends,” drawn from a review of articles in industry IT press, that affect CIOs in all IT sectors:                


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Stephen Colbert on Dreams

Bill Hogue, Vice President for Information Technology and Chief Information Officer, University of South Carolina

The satirist Stephen Colbert is a popular commencement speaker. He’s a funny guy, and his speeches draw lots of laughs, just as we would expect. But commencement tradition also demands that the speaker dispense advice to the graduates. So, what wisdom does Colbert offer to the next generation of leaders seated before him?

Follow your dreams.

Service is love made visible.

Life is an improv.

We’ll explore Colbert’s observations about service and improvisation (improv) in later blog posts. Today, let’s look a little more closely at what he says about “Follow your dreams.”

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Data Privacy Month 2015

Data Privacy Month 2014Did you know that Data Privacy Month (January 28-February 28, 2015) is just two months away? Now is the perfect time for colleges and universities to start planning activities and events.

Here are several ways that you can help raise awareness about data privacy issues on your campus.

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4 Steps to Help Make Informed Technology Decisions

By Jonathan Blake Huer, Director of Emerging Technologies and Media Development, Ball State University

Making technology decisions by yourself is incredibly difficult…especially today! However, there are a few key factors you can consider to make the decision a bit easier. It’s important to understand a little more about the interesting times in which we live. If you play out Moore’s Law and assume we’re getting to the “back half of the chess board,” then processing power is increasing far more rapidly than we can comprehend.

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Research Libraries Collaborating to Compete

Learn how Oklahoma's two largest research institutions were able to leverage federal and state directives to a tangeable and funded project:

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An Operations Checklist for Adopting Higher Ed Tech Innovations

Author: Judith A. Pirani

 “The lesson learned was that, in addition to providing viable software, successful dissemination must also focus on the adopting institution’s implementation and ongoing support needs.”
—Russ Little, Sinclair Community College in Sustainability, Partnerships, Focus on Users: Lessons from Sinclair College’s Student Success Plan

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NTIA & USPTO Host Fifth Forum on DMCA Notice-Takedown Process

On October 28, the Department of Commerce’s Internet Policy Task Force, comprised of the National Telecommunication and Information Administration (NTIA) and the US Patent and Trademark Office (USPTO), held their fifth multi-stakeholder forum on improving the Digital Millennium Copyright Act (DMCA) notice-and-takedown process. The meeting took place in Berkeley, California, and was streamed live.

The forum’s mission is to find ways in which relevant stakeholders can simplify the notice-and-takedown process for both copyright holders and content providers. Currently the forum is operating through a smaller working group made up of representatives from such stakeholders. At the meeting the working group issued a discussion draft outlining its progress so far in finding ways to improve the system.

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Active, Self-paced, Data-driven Learning Leads to Stronger Student Outcomes

By Judith A. Pirani

“U Do the Math requires a change in student culture, because [students] are required to work during class. Outside of the classroom, students go to the math lab for individual assistance. While this increase in engagement is uncomfortable for many students at first, they like the approach once they become used to it. Many students take control of their learning, completing multiple courses in one semester.”
—John Squires, Chattanooga State Community College 

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The Commons: A Space for Managers and Leaders

Joan F. Cheverie

Entitled The Professional Development Commons, this new EDUCAUSE blog is intended to be an extension of what a public commons was historically: a collective tract of land or space that was shared by all and not owned by any one person. In this context, it is meant to be a blog space devoted to all aspects of management and leadership—a space where you can explore the many facets of being a manager, delve deeper into the topics that you may have been introduced to if you attended an EDUCAUSE Institute Program, exchange thoughts with others, and find resources from EDUCAUSE and beyond to support you in your professional development endeavors. In short, this is a commons for furthering your management and leadership skills.

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Reset and Reimagine

While reinforcing the value of higher education as a provider of a quality education for work, life, and citizenship, the authors in this issue of EDUCAUSE Review have reset and reimagined many of the elements of today’s colleges and universities. This process begins with the audience.

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The Secret to Defeating the Status Quo in Education? Engage Faculty

Author: Judith A. Pirani

“Moving a program elsewhere requires a careful retuning of the components and materials, such that all stakeholders in the new environment find it easier to follow this new model to success than to continue with current unsuccessful, but familiar, strategies."
—Project team member, Hybrid Labs at California State University, Northridge

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NCSAM 2014 Highlights

As the 11th anniversary of National Cyber Security Awareness Month (NCSAM) wraps up, we would like to thank the higher education community for another successful celebration! Colleges and universities continue to offer fun, creative activities and events for students, faculty, staff, and their local communities. Here are just a few highlights.

NCSAM Champions: Over 100 higher education institutions showed their support along with individuals, businesses, organizations, and government.

NCSAM Activities: More than 200 institutions shared their plans during the month of October. See what events took place by visiting the NCSAM Resource Kit.

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7 Ways to Use Tech to Improve College Student Success

Educational attainment, academic achievement, student persistence, learning and development, and college completion. The success of college students is getting more attention these days with rising expectations, greater accountability (yet shrinking budgets), and dismal statistics, like this one:

Only about one of every four community college students who take a remedial course graduates within eight years.

The reality we face in higher education today invites different approaches to promote student success.

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U.S. Dept. of Ed. Links State Authorization and Gainful Employment Regs.

Russ Poulin, Deputy Director of Research and Analysis at WCET, has posted an initial update on the U.S. Department of Education's new gainful employment regulations and the suprising link they include to the department's regulatory efforts on state authorization ( The department has not yet issued new regulations for distance education state authorization, so the state authorization requirements applied to gainful employment programs would not yet impact distance learning programs. However, the gainful employment document released by the department includes a reference to a future connection with as-yet-to-be-issued distance education state authorization requirements, which Russ highlights at the conclusion of his post.

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