FAQ

1.  How can I join the Collaborate Pilot?  The Collaborate Pilot will be open for the Fall 2013 semester. If you are interested in joining the Collaborate Pilot for the Fall 2013 semester, please e-mail us at Collaborate@ecu.edu to let us know.

2.  How do I have Collaborate activated in my course?  If you are a current member of the Collaborate pilot, or if you participated in the Collaborate pilot during a past semester, you can request to have Collaborate turned on in your Blackboard course by going to http://ithelp.ecu.edu/, logging in with your Pirate ID and Passphrase and selecting the “Collaborate Course Request” form from the menu on the left side of the TechExcel interface.

3.  What should I do if Collaborate is not showing up in my Blackboard course even though I’ve already received confirmation that it has been enabled?  Collaborate may need to be made available in your Blackboard Course. To make Collaborate Available in your Blackboard course, click on “Customization” in your Blackboard Control Panel, then select “Tool Availability” and be sure that you have a check under “Available” next to “Blackboard Collaborate Scheduling Manager”.

4.  Where do I find Collaborate?  Collaborate is located within your Blackboard courses, in the Tools area. You should see a tool titled “Blackboard Collaborate”. This is where faculty can setup Collaborate meetings and both students and faculty can find their previously scheduled meetings.

5.  How do I setup meetings for student groups?  To setup meetings for your student groups, when setting up a Collaborate session, click on the “Participation” tab and place a check next to the option for “Restrict”. Then select the students you would like to place in the session and press the right pointing arrow next to either the Moderators box, or the Participants box depending on the role you wish to assign that student in the meeting.

6.  Do I need to install a program to use Collaborate?  Yes, you will need to download and install Java on your computer if you have not already done so. Java can be obtained by going to http://java.com/. Just click on “Free Java Download” and follow the prompts to install.

7.  Why can I hear everyone speaking, but they can’t hear me?  This problem has several possibilities.

  • If you are a participant in the meeting, make sure that you have been given permission to use the microphone. The instructor gives students the ability to speak audibly to the class by activating your microphone. If you see a microphone symbol with an “x” above it, you will not be able to speak.
  • Remember to click on the talk button in the upper left corner of the Collaborate interface to turn on your microphone. Until you click on this button, you will not be heard.
  • Some microphones have an on/off switch on the cord. Be sure that this switch is set to the on position.
  • Make sure that the microphone jack is plugged firmly into the microphone port on the sound card on your computer. It should be labeled with an icon in the shape of a microphone.
  • Run the audio wizard, but clicking on the microphone icon with the flower above it in the upper left corner of the Collaborate interface. This wizard can help you select the correct audio source for your microphone.
  • Check the audio settings on your computer, to be sure that the volume for your microphone is turned to an audible level.

8.  I try to launch the meeting and nothing happens.  You may have a corrupted installation of Java on your computer. First uninstall all instances of Java from your computer, and restart your computer. Then reinstall Java. Java can be obtained by going to http://java.com/. Just click on “Free Java Download” and follow the prompts to install.