Category Archives: Browsers

Enable Common Spot copy/paste in Google Chrome


Chrome Users: if you want to use the copy/paste operation in Chrome to edit your commonspot pages, install the cs_paste_extension.

Go to the Google Chrome Store

Search for paperthin chrome extension


Install cs_paste_extension by Fred Kingsbury


Click the menu button and choose Tools, Manage Extensions. Verify that the cs_paste_extension is Enabled.


Recent changes in web browsers may affect how you use CommonSpot.


Most browser companies are moving to prevent programmatic access to the system clipboard. That means that the buttons in the Rich Text Editor (RTE) for Cut, Copy and Paste are prevented from working in Chrome and Firefox. Using Ctrl+X, Ctrl+C and Ctrl+V still work.
IE 10 still allows programmatic access to the clipboard.

The PaperThin Chrome Extension (free in the Chrome store) uses a feature in Chrome to allow those buttons to work.

PaperThin is testing IE 10 on Windows 7 for any other issues that may have come out of the recent (Feb 27) automatic push of the IE 9 to IE 10 upgrade.

You can use Internet Explorer 10 with CommonSpot if you press F12 and choose IE 10 Compatibility Mode. In straight IE 10 mode, access to the CommonSpot Dashboard is met with an eternal spinning dialog. We are testing a fix for this issue. Stay tuned.

Microsoft released a tool to prevent the automatic push:

Firefox 10 ESR was also automatically upgraded to Firefox 17 ESR last week. So far there seems to be no issues with Firefox 17 except Cut/Copy/Paste operations in the RTE. We are currently testing a work-around for this issue.


Attempting to get into the Dashboard with IE 10 results in spinning cursor.


Hit F12 and change to Browser Mode: IE 10 Compatibility View


Cut, Copy and Paste does not work with Firefox 17 ESR


Get the FireFox 10 ESR version

Firefox NOT working? Here’s a Fix


Some users, myself included, have noticed that if we allow Firefox 10 esr browser to update, it no longer works well when updating CommonSpot pages.  One major symptom is the inability to save updates within a formatted textbox element. A version check usually reveals that Firefox has been updated to 10.0. 8 or 9.

By reverting back to the original Firefox 10.0.1 version, you should again be able to update your website using Firefox.

The “Do-Over” Instructions

1. First, Click the appropriate link below and save the file to your computer.

2. Double-click the file to install.  This will take just a minute.

Once the installation completes, you can check your version by opening Firefox, clicking “Help” and choosing “About Firefox.”

Download the Appropriate Firefox for CommonSpot (ESR)


In the last post listing the supported authoring browsers for the CommonSpot upgrade, I mentioned that the appropriate Firefox version is called, “ESR.”  So, what is the ESR version and where do users download this version? 

What is “Extended Support Release”?

First a definition.  “ESR” stands for “Extended Support Release.”  This version is appropriate for CommonSpot users as it has limited updates (security updates are an exception to this) for at least a year.  Downloads are available for Windows, Mac and Linux.  Various add-ons are also available for the ESR version.

PaperThin, the vendor for CommonSpot, endorses and supports the Firefox ESR version as working with the Winter 2012 version of CommonSpot (our new upgrade version).

How do Users Download?

Visit the Extended Support Release download page and choose your language (scroll down for “English (US)”).  Click the “Download” button for your OS and install on your computer.  Any existing version of Firefox will be overwritten.  Bookmarks will transfer over to the ESR version.  The update also checks your current add-ons for incompatibilities.

 Note that the version number for Firefox ESR is 10.0.6esr. 

 Why Should Users Switch to this Version?

Authoring with the Firefox ESR version will resolve several of the recent problems contributors have experienced when frequent browser updates—which is normally a good thing—take the web technology beyond what our CommonSpot version’s authoring can handle (CS is not updates as often).  Therefore, using a version where updates are further apart slows down this problem and CommonSpot/Firefox work together well for a longer period of time.

Add-Ons Link

To search for available add-ons for Firefox 10.0.6esr, navigate to the add-ons page, type the version into the search box.  The list of add-ons that work with the ESR version will be available.

Compatible Browsers for CommonSpot

  • Internet Explorer, 8 and 9 (Windows)
  • Firefox 10 ESR* version (Windows, Linux, Mac OS X)
  • Chrome 14 (Windows, Linux, Mac OS X) – limited copy, cut, paste**
  • Safari 5 (Mac OS X) – limited copy, cut, paste**

*ESR stands for Extender Support Release – more on this later

**From the CommonSpot Winter 2012 Contributor’s Reference, page 322:

Authoring Browser Considerations

Authoring and approval functionality is nearly identical across the browsers. There are differences that affect usage of the CommonSpot rich text editor (RTE).

For security reasons, both Mozilla-based browsers and Chrome disallow cut, copy, and paste operations unless you first configure the browser to explicitly grant access to the clipboard.

You can easily install add-ins to support clipboard functions in both browsers.

Chrome users are automatically prompted to download and install on the PaperThin helper on first use, and clipboard functions are active after browser restart. To avoid the interruption this may cause, contributors using Chrome should create a sample instance of cut-and-paste in the RTE to invoke the download in advance of using the clipboard for actual content creation and modification.

For Firefox, see the how-to article taken from the Paperthin Community website. Configure Firefox to allow copy/paste

Safari restricts cut-and-paste to right-click operations, affecting the RTE toolbar and keyboard shortcuts.”

Turn Off Security Dialog Box in IE


Most of the time I author pages in Firefox, but lately Internet Explorer (v8) has been my CommonSpot browser of choice. Unfortunately, when authoring in IE, the security dialog box frequently pops up—you know the one—that requires you to confirm that you wish to see secure and non-secure content on the page. Very frustrating.

This morning I was copied on an email between Matthew Ballengee (Multimedia & Technology Services, Health Sciences campus) and another client where Matt outlined the instructions for turning off that pesky dialog box.

So, in case  you don’t know…

  • Go to Tools -> Internet Options -> Security.
  • Click the appropriate zone (Local intranet worked for me).
  • Click the “Custom Level” button.

  • In the “Miscellaneous” section change “Display mixed content” to Enable.

That’s it. Hopefully, this tip will make authoring a more pleasant experience. Thanks, Matt–