Once enrolled, patients can use any computer, tablet or smartphone with Internet access to securely view their test results or appointment notes, send non-urgent messages to their health care providers, request medication refills or appointments and review their active problem or medication list.
“MyChart allows patients to stay connected to their providers and to get better control of their own health,” said Dr. Tommy Ellis, chief medical information officer for ECU Physicians. “It’s a safe, easy, convenient way for patients and their families to keep tabs on all aspects of their health care. Everything’s all in one place, up-to-date and at their fingertips all the time, no matter where they are.”
Ellis said MyChart’s rollout is already contributing to better health outcomes for ECU Physicians patients, because patients who are actively involved in their own health care are more likely to comply with their doctors’ recommendations.
“When a patient can easily communicate personal health information and questions to their provider, it also helps the health care team diagnose them more accurately and develop the best care plan possible for that patient,” he said.
Ellis noted that the patient portal can also help patients avoid unnecessary or duplicate tests, procedures or immunizations when patients seek care from multiple providers.
A proxy option enables family members to monitor health information for their children or aging parents.
Dr. John Stockstill, a professor in ECU’s School of Dental Medicine, said MyChart “takes the guesswork out of being a patient.
“It keeps the uncertainties from piling up,” he said. “I can log into my medical record anytime and review what my doctor has said regarding me, how I should be taking my medications, what my medicines are supposed to be doing, when my appointments are, what my lab results are, what procedures or tests my doctor has recommended for me to stay healthy.”
Stockstill said he especially values the quick response he gets from his medical providers when he submits requests or questions through MyChart – typically less than 48 hours.
“MyChart is very patient-friendly,” he said, “but it’s not generic. It’s very personal and individual.”