January 2015 Minutes

Attendance

Wendy Creasey, Jo Lynne Daughtry, Brent Zimmer, Martin Jackson, Percevial Murphy, Brian Williams, Skip Kirby, Jack McCoy, Leonard Trujillo, Don Sweet, Joel Sweatte, Ray Drake, Biwu Yang, Zach Loch, Rich Fraboni, Ginny Sconiers, Stephen Wright, Jeff Shinpaugh, Clayton Sessoms, Richard Ramirez, Donna McDonald, Beverly King, Jason Jones, Derrick Isler, Brian Housand, Chris Hodges, William Gee, Amy Frank, Karl Faser, Michael Dixon, Dana Brooks, Chal Benson, Charles Baldwin, George Bailey, Andrew Anderson, Sara Sisselman.

Internet Security: Mandate or Oxymoron (Jack McCoy; Brian Williams)

A presentation on the increase in security issues and the anxiety over data privacy and breaches with a general overview of the current environment. Shared information on good IT security practices such as effective password management, monitoring system activities, clear processes for event escalation, maintaining security patches and the oversight of all these practices.

Human Ecology Technology (Richard Ramirez)

With up-to-date classrooms in place, Human Ecology is now focusing on updating its labs into hands-on centers by developing their clinical observation spaces (part of the therapy clinic) and the Child Development Lab. Instruction is available with large monitors in cameras to make observation a part of instruction. With the recently-created forensic science degree, one lab now contains a fingerprint machine and specialized software for blood and crime scene analysis and facial recognition. The Golden Corral Culinary Center also includes cameras and monitors. The college uses a significant amount of web and video conferencing to include regional, national and international engagements. With the h.323 cameras, student teachers can be observed in public school classrooms. SharePoint workflows help create processes. For example, Human Ecology has its own technology service request system. Students sign in for advising, tracking of visits for students, equipment check out, inventory management and also includes faculty collaborative sites and meeting room requests. Eighteen trainings are offered per year with services marketed through social media. Currently, this group is piloting Academic Works scholarship software.

University Website Analysis (Jo Lynne Daughtry)

  • Analytics for ecu.edu for FY14 showed 50 million visits
  • 8% Find People
  • 34% ECU homepage
  • 7% going to future and current students, faculty/staff, administration, academics
  • An additional 25% of the traffic included ITCS, ECU libraries, the graduate school, College of Arts and Sciences, admissions, College of Education, College of Fine Arts and Communication, College of Business, recreation, ECU Physicians, financial services, College of Health and Human Performance, news, fsonline and options
  • The additional 15% is all other site visits
  • SEARCH Information – Users no longer navigate or try to figure out where to go; they search first. Index 200,000 pages annually. Google.com indexes our site once per month. The ECU search picks up pages daily. There are over 1.8M searches annually with top search terms: tuition, academic calendar, jobs, calendar, orientation, Joyner, financial aid, student health, registrar, human resources, employment, scholarships, career center, bookstore, Pirate Port and ITCS.
  • Departmental Website Stats
    • Commonspot 2131
    • Pages – 36,321
    • Uploaded documents 50,000
    • Images – 84,000
    • Contributers– 646
    • WordPress blogs – 5649
    • Myweb Pirate Panel sites – 2727
    • Faculty websites 1297
    • Student sites 1430
    • Winmedia sites 238
  • Browser visits
    • Internet Explorer 33% (IE8 42%)
    • Chrome 24%
    • Safari 22%
    • Firefox 17%
  • Mobile Devices on ecu.edu
    • 70% iOS
    • 30% Android
  • Mobile Traffic
    • 2010 < 5,000
    • 2014 > 7.9M
    • Total 16% of traffic from mobile devices
  • Homepage Click Counts
    • Email 30%
    • Blackboard 22%
    • Onestop 11%
    • Search 6%
  • In Commonspot, new templates have been developed that are responsive and ADA compliant. There is a Web redesign project where ITCS has teamed with Creative Services who creates the design and ITCS moves content into those new templates. We have started with the colleges and schools, with a goal of getting all areas using responsive, ADA-compliant templates.
  • Clean up – We are contacting university with websites that have not been updated in two years or more and asking that they update the site or make it inactive.
  • A content management system review is beginning this semester.

Upcoming Clicker Changes (Percevial Murphy)

  • NXT is being phased out
  • QT is the new device
  • TurningPoint is the current recommendation
  • Reviewed last year and recommendation was to stay with TurningPoint
  • New changes: Two licensing options are to receive a license for a mobile device and the clicker OR just the mobile device license
  • Available bundles include one year or four years
  • Students on the older modules receive a free mobile device
  • Thousands of students use clickers annually.  Feedback from SGA and students is to have one clicker used across campus.
  • Department clickers will not need to move to TurningPoint Cloud
  • Software is not changing in this upgrade
  • Each instructor only needs to download TurningPoint Cloud into their profile once
  • Poll everywhere. John Southworth has that information

Security Update (Jack McCoy)

  • Information Security Policy – In early draft form with the attorney’s office at this time
  • Next meeting, we will request volunteers to work on draft
  • New acceptable use policy which integrates mobile device information into the AUP
  • Annual IT Risk Acceptance – This process will include distributed IT

Web Project (Jo Lynne Daughtry)

  • Evaluating the ITCS website to make enhancements and improvements
  • This year, focusing on the user experience by conducting surveys, usability testing, focus groups and stakeholder identification.  The IRCC will receive a survey to ask for feedback on how each member uses the site.  We are researching trends and IT websites at other institutions. The most important piece is the user feedback.  We will be updating the service catalog, software downloads and more.

Other Updates (Wendy Creasey)

  • Adobe audit update
  • Web regulation – Removed from last two Faculty Senate Meetings due to part of the team being unable to attend.  We will try again for next month.
  • McGraw Hill Contract – Contract now in place to make the building block available for summer
  • Ed Tech budget request – end of year requests must be received by February 15th
  • Global classroom – Moving to Brewster B wing before the end of the spring semester.  Larger classes will need to use centrally scheduled classrooms with similar equipment installed. ITCS will provide support.
  • Information on iPads and other devices purchased at the bookstore will be distributed.  There will be a requirement that these devices be managed by device management software.  If you are interested in managing your own devices, Ray Drake will be setting up a meeting.
  • Question on email, Martin Jackson shared that it could have been caused by some issues with the network.  His team is currently working on a load issue that should correct the problem.  Wireless trends show there are more devices on the network.
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