Karl Abrahamson, Vic Aeby, Tom Allen, George Bailey, Al Barnhill, Dana Brooks, Austin Bunch, Wendy Creasey, Jo Lynne Daughtry, Joanne Dehoney, Michael Dixon, Karl Faser, Rob Hudson, Richard Kerns, Donna McDonald, Joe Norris, Melissa Parsons, Charles Peele, Elmer Poe, Richard Ramirez, Len Rhodes, Joel Sweatte, Leonard Trujillo, Margaret Umphrey, Sergiy Vilkomir, Beth Winstead, Karl Wuensch
Chief Information Officer (CIO) Update
Joe Norris announced his recent appointment as the new Chief Information Officer for the university and thanked everyone for their support. Norris briefly reviewed his plan to implement the ECU vision from an IT perspective.
Over the next eighteen months, IT will focus on four areas: Operational Excellence, Innovation and Education, Research, Administration and Health Care.
- Enhance business processes beginning with the travel requisition system, currently a paperless system available to everyone through OneStop
- Update security standards to ensure they are appropriate for changes in cloud computing and mobile platforms
- Mature Planning Model – Enhance project planning model through the further development and adoption of the Enterprise Project Management tool
- Explore cloud computing opportunities, such as Outlook 365, which is hosted in the cloud
- Consider Apple and new mobile applications for the future
Education and Research
- Mobility for learning and campus services – extending mobility for the learning environment (Blackberry, iPhone) and for campus IT services (newsfeeds, bus schedules). The focus will be to devise a single platform to deploy these services to the student population
- Social media tool implementation – we currently have a task force in place to draft a social media policy; once a policy and guidelines have been established, the next step will be to choose a tool that campus can support centrally as the approved social media device for the university
Administration and Healthcare
- HealthSpan implementation with PCMH
- Web enhancements – significant upgrades to current homepage
- Revamp the ITCS website
- Implementation of OneStop2
- Reengineer business processes
Technology Steering Committee
Norris reviewed the current IT governance structure and announced implementation of the Technology Steering Committee (TSC). This committee offers guidance, prioritization of products, oversight and then strategy campus-wide in regard to IT. The TSC will feed into the Academic Council, the Executive Council, and/or the BOT as appropriate. This will help define a clear path for information to flow into and out of IT. The TSC will function in addition to the IRCC. This group will be chaired by Joe Norris. See below for the complete membership representation.
- Rick Niswander, A&F representative
- Stacie Tronto, Audit representative
- Nasseh Tabrizi, Faculty Senate representative
- Dr. Larry Boyer, Library representative
- Dean David White, Deans representative
- Ron Mitchelson, Research and Graduate Studies
- Gary Vanderpool, Health Sciences representative
- SGA, President or his appointee
- Paul Zigas, legal representative
Creasey to Chair IRCC
Norris appointed Wendy Creasey, Assistant Director of IT Services, as the new chair of the IRCC. The IRCC will continue to function in its current capacity and in addition to the TSC. Norris will address the IRCC twice a year and provide CIO updates during those times.
New Director of IT Strategic Programs
Norris introduced the new Director of IT Strategic Programs, Joanne Dehoney. Dehoney comes to ECU from Ohio State University with a background in instructional technology, receiving her PhD from Georgia Tech. Her role as Director of IT Strategic Programs will be to promote areas of IT Excellence at state and federal levels as part of an overall funding campaign in coordination with Academic Affairs and Research & Graduate Studies. In this role, she will seek and develop strategic vendor alliances (CISCO, Dell, Lenovo, IBM, EMC) that will enable campus departments to benefit through internships, donated hardware/software resources and job placement for their graduates.
Director of IT Infrastructure
Norris announced plans to conduct a national search for Director of Infrastructure Services. Rob Hudson, Director of Networking, will lead the search committee for this position and help the new director transition into his/her role. Hudson will then transition to the role of Chief Architect in the CIO Office, overseeing large technology projects such as cloud computing.
Long Distance Update
Hudson, Networking Director, announced that as part of the conversion of VOIP, Networking is preparing to turn off the old telephone switch. The conversion has made it possible to expand the local calling area for the campus community. Most cities which were previously considered long distance can now be dialed directly without incurring a charge. Hudson will email the complete list of cities to the group at a later time.
Daughtry gave a brief update on web changes.
- CommonSpot read-only server (www.ecu.edu) is being upgraded to Windows 2008 to help reduce out-of-memory errors
- An additional Google search appliance has been purchased to assist with searches on the ECU homepage
- Preparing to upgrade CommonSpot 5.X to 6.0. Plan to have on a test server by Christmas and make the full upgrade by spring or summer 2011
- Currently offering the campus community the option to create a mobile version of their CommonSpot site
- We now have a pilot Yammer community for CommonSpot users called CSUG (CommonSpot Users Group)
- There is currently a CommonSpot blog (blog.ecu.edu/CommonSpot) to post new and up-to-date CommonSpot information
- In an effort to ensure that the homepage has the most up-to-date information, ITCS is asking all departments to update the contact phone number found in the footer of their website. This number is typically 328-6131, the university switchboard. Daughtry stressed that departments should update the 328-6131 number to one that rings directly in the department
- Departments should check the alphabet index on the homepage and verify that department information is current
- The ECU phonebook has been converted into pdf format. This is updated daily to provide the most current information at all times
- Currently research a website redesign. Considering features, such as the width of the screen, website terminology and removal of icons. Researching a mobile application interface. The mobile application would be available on multiple devices, such as blackberry and iPhone
Education and Technology Fee Update
Wendy Creasey gave an update on Education and Technology fees. ECU is currently the second lowest ed/tech fee across the state. Schools that are most similar to ECU in the system (State, UNC, Wilmington) tend to have an ed/tech fee that is consistently at least $200 higher. This year there is a potential increase of $60. Creasey shared the following explaining that an increase will help add new services and continue support for the following:
- Increase Help Desk and access to trained resources
- Increase learning tools on software and technology
- Create mobile versions of Blackboard and other learning platform tools
- Increase lecture capture capabilities to create more opportunities to review lectures and access
- Create multiple use space model which is a combination of smart classrooms, computers, and collaborative spaces
- Renew and increase software available through the Virtual Computer Lab
- Provide access to more advanced equipment such as video editing and specialized software for all programs with technology incorporated
- Provide additional services and support through increased staffing resources
- Pending computer lab requests for social work, criminal justice, political science, art, math
- Continued support of infrastructure, software, and services
- Educational lab supplies, such as microscopes.
Google News Article
George Bailey forwarded an article to Rob Hudson concerning a security breech that occurred when Google’s robotic car collected personal data while obtaining street-view snapshots for Google Maps. Hudson informed the group that there were best practice guidelines available through IT Security to help keep wireless protected while working from home. Hudson will email the pdf document containing this information to the IRCC.
Confidential Security tips
Margaret Umphrey, IT Security Director, presented the group with a handout containing confidential data security tips. The handout will be emailed to the group after the meeting. She informed the group that there is a Security Awareness session available through OneStop that provides helpful security tips as well. If anyone has data that contains Social Security Numbers, driver’s license information or confidential student information, then the NC Identity Theft Act requires that additional security measures be implemented in regard to these items. Additional tips include:
- Don’t store confidential information on a laptop or flash drive unless it is encrypted
- Use VPN to download confidential information
- Use a secure server or download through Piratedrive
- There is a tool available through the Help Desk that scans your PC to see if historical confidential data is stored