Attendance

George Bailey, Charles Baldwin, Wendy Creasey, Lida Cope, Michael Dixon, Karl Faser, Amy Frank, Cheryl Godwin, John Jones, Thomas Lamb, Matt Long, Diana Lys, Jack McCoy,  Donna McDonald, Len Rhodes, Clayton Sessoms, Jeff Shingpaugh, Brad Simon, Lee Todrick, Leonard Trujillo, Mark Moore, Margaret Umphrey, Ken Wilson, Bill Wittman

Approval of Minutes

Wendy Creasey requested that the September minutes include a statement to reflect that the funding received for IT projects includes monies allotted for both Phase 1 and Phase 2. This correction will be reflected in the September minutes. Phase 2 funds are tentative.

Distributed IT Controls (Jack McCoy)

The 2011 audit of Distributed IT controls called for improved controls and practices in departmental IT areas. Response to the audit is to establish controls for server administration, provide training to server administrators and develop a plan for other distributed IT functions (database admin, etc.). There is also a plan to create processes for server identification, vulnerability scanning and remediation. The anticipated deadline for the new controls is March 2013. Currently, both the Information Security Manual and the Server Administration Best Practices Guide are under ITCS review. Additional information on the audit response will be brought before the IRCC as it becomes available.

InfoBlox DHCP & DNS Changes (Cheryl Godwin)

Infoblox is an Enterprise solution for Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) and IP Address Management (IPAM).  ITCS is in the process of replacing the existing applications servicing DNS, DHCP and IPAM to provide automation, resilience and forecasting which will support the growing demands of ECU’s network resources.  This change will provide a consolidated enterprise solution for IPAM, DNS, DHCP, Security and Network Administrators to manage, evaluate, troubleshoot current resources and forecast future growth including functionality for IPv6 through a customizable user interface.

The Infoblox DNS, DHCP and IPAM solution is scheduled to be installed Christmas Break 2012.  This will affect all network devices including but not limited to PC’s, printers, networked copiers, servers and other networked resources.

Bb Upgrade, Survey Feedback, Tool Integration

• Currently 65% of Faculty are using Bb
• 54.2%  if courses have been made available to students
• 1,069 tickets closed for Bb last year (about 1% SafeAssign tickets)
• Platform additions include, Lockdown browser, Tegrity pilot, Collaborate pilot, & Kaltura pilot
• January 2013 – Bb Health Check (general system review)
• February 2013 Testing and training begins for the upgrade to Service Pack 9
• May 2013 – Upgrade to Service Pack 9

Network Upgrade

Tom Lamb provided an update on the Network Upgrade project.  The project requires a lot of training and the ECU team is receiving training on the new equipment.  The project is on track this year.

SharePoint Upgrade, Opscan, Publisher Tools (Wendy Creasey)

• SharePoint upgrade expected to occur during winter break 2012
• User testing will open around November 1st
• Currently exploring new software and new method of distribution for Opscan
• More in the future on Publisher Tools and Hosted Systems.  FERPA data should have approval from the Registrar.

Best tools for creating BIC Reports include

• BIDS 2008 R2 – (Business Intelligence Development Studio 2008 R2)
• No 32/64 bit issues
• Contact Skip Kirby for assistance

Attendance

George Bailey, Charles Baldwin, Michael Blake, Dana Brooks, Wendy Creasey, Michael Dixon, Karl Faser, Amy Frank, Skip Kirby, Thomas Lamb, Zach Loch, Donna McDonald, David Musick, Elmer Poe, Richard Ramirez, Jeff Shinpaugh, Brad Simons, Joel Sweatte, Don Sweet, Leonard Trujillo, Ken Wilson, Bill Wittman, Lee Toderick

IRCC Charge/Membership

Wendy Creasey reviewed the IRCC charge and presented an updated list of current IRCC membership. She highlighted certain membership changes and the group approved. A dental school representative was added to the committee.

CIO Update

• ITCS received 2.3 million dollars in phase one project allocation.
• Lucian is now the new Sungard (Banner vendor) Lucian will visit ECU in upcoming weeks to preview new products and share their vision for ECU.
• ITCS will send security awareness snippets every 4 weeks with reminders on how to keep properly secure data.
• Hope to fully implement the ISO27002 within the next two years.

IT Projects

Phase one IT projects were reviewed by Wendy Creasey, Skip Kirby, Thomas Lamb and Zach Loch.

Network Upgrade:

• Four-year project with estimated cost of 10 million dollars.
• Received management support and funding (2.5 million this year) to begin the project.
• Technicians are already training on the new technologies that will be rolled out.
• Cisco representatives will be on site for approximately one month to offer advanced services to networking teams.
• A new campus backbone will be built based on MPLS (multi-protocol layer switching).
• MPLS is a flexible protocol that allows you to grow/change your network over time. Feeds and speeds should be better also. Management and reliability should be easier.
• ECU is the second university in the state to deploy MPLS.
• Testing will occur over several months and buildings will be migrated individually.
• Additional updates will be provided as they become available.

Technology Fee

Wendy reviewed the current education and technology fee and what it is used for and shared with the group the reasons for a $40 increase. The current fee is used to support:

• Staff positions for smart classrooms, labs, help desk, blackboard, networking, and other related functions.
• Student positions support ACE Computer Repair Center, Smart Classrooms, Lab Monitors, Student IT Help Desk, Lab Management and other student-related areas.
• Fixed costs include software in the physical and virtual computer labs, MS Office and OS upgrades, statistical software such as Mathematica, Maple, Minitab, SPSS, college specific software, student portfolios, Centra web conferencing, Blackboard, and many other specialized software tools packages for colleges. New tools such as Blackboard Collaborate web conferencing, Tegrity Lecture Capture, and Kaltura for video management.
• Printing is unlimited in general purpose labs and capped at around 200 sheets per student in the library. Includes color printing in select locations.
• Support of Infrastructure projects, like the data center upgrade, blackboard equipment and maintenance, wireless access across campus, software to manage computer labs, network infrastructure and storage for various student applications.
• Annually, numerous college requests are supported such as the development of a large Math Lab, virtual news room, special visualization and mapping software, technology for the pirate tutoring center, writing center, forensic analysis tools, hardware for virtualization and simulation tools, video editing, and global classroom.
• Numerous computer labs will be refreshed this year.
• Austin Computer Lab is 24 x 7.
• Classroom Technology will be refreshed annually in rooms with the most usage and the oldest equipment. Additionally, all classroom technology equipment across campus is maintained. New rooms are added to meet the growing needs.

We are requesting a fee increase to fund the following:

• Increased fixed costs for software and the growth of hosted solutions (e.g., video lecture capture, web conferencing, video submission tool).
• Increased needs for infrastructure such as load balancers, networking upgrade costs, and storage.
• Increase student wages to compete with local businesses and other units across campus. We rely on students to support students who perform similar technical functions to our staff.
• Next year, the computer lab roll out is 3x larger in FY14. Next year, refresh printers in computer labs 4x larger in FY14
• Increase in need for educational supplies.

Classroom Standards & Room Approvals

Tony Cooke reviewed and distributed a presentation on current classroom technology standards. He shared with the group the distribution of classroom technology on campus. The presentation included analog vs. digital distribution, basic and high end room configurations, and the recommendations form the distributed IT. Information on survey feedback was discussed. Rooms to be upgraded this year were based on age, use of equipment and college request. Approximately 40 rooms will be upgraded this year.