Solutions

**KNOWN ISSUE:
Blackboard redirects student out of course when a Mediasite Presentation link is selected

Error: student clicks on a presentation link inside of Blackboard course and is redirected out of the course to the My Blackboard page.
Solution: Go to Control Panel > Course Tools > Mediasite Options.
Without making any changes to the settings, click Submit.  The Mediasite links should work again.


Mediasite Viewing Requirements

Mediasite video playback may not begin immediately, but should normally load in 10 – 30 seconds and could take up to 1 – 2 minutes. If playback does not begin in that time frame, there are a few things you can try.

  1. Currently, ECU Mediasite administrators recommend Google Chrome.
    Mediasite Browser Support
  2. Clear your browser’s cache and try to access the content again.
    Clear Browser Cache
  3. If you continue to experience problems please contact ECU IT Help Desk by phone at 252-328-9866 or via help ticket request at Mediasite Support.

Test your audio and video connection:
Audio/Video playback

Troubleshoot playback issues

Enable browser plugins for Firefox or Chrome:
Plugin enable guide

Please contact us at Mediasite@ecu.edu if the above solutions have not resolved your issue.