Mediasite video playback may not begin immediately, but should normally load in 10 – 30 seconds and could take up to 1 – 2 minutes. If playback does not begin in that time frame, there are a few things you can try.
- Currently, ECU Mediasite administrators recommend Google Chrome.
Mediasite Browser Support
- Clear your browser’s cache and try to access the content again.
Clear Browser Cache
- If you continue to experience problems please contact ECU IT Help Desk by phone at 252-328-9866 or via help ticket request at Mediasite Support.
Test your audio and video connection:
Blackboard redirects student out of course when a Mediasite Presentation link is selected
Error: student clicks on a presentation link inside of Blackboard course and is redirected out of the course to the My Blackboard page.
Solution: Go to Control Panel > Course Tools > Mediasite Options.
Without making any changes to the settings, click Submit. The Mediasite links should work again.