Monthly Archives: July 2017

John Palmer receives CREED Award

John Palmer, merchandise manager with Dowdy Student Stores, was recently recognized by the University with the CREED Award.

John Palmer, CREED Award

John Palmer with his CREED Award

ECU has a yearly CREED recognition ceremony to honor one faculty member, one staff member, and three students in each of its four pillars of excellence: Integrity, Diversity, Responsibility, and Citizenship. Palmer was one of these award recipients in the category of Citizenship.

Palmer was approached by the Student Health Center, asking for any clearance clothing to provide to victims of sexual assault. Not only did he take on this project for Dowdy Student Stores, but in doing so, he brought in several vendors including Russell and Hanes who donated clothing and undergarments as well. Palmer’s compassion and leadership on this project makes a big difference in the ability of the university to handle these sensitive incidents just a little bit better. Palmer took Customer Service to the next level, helping out those in a time of vulnerability and need.

Business Services Names Seven Treasured Pirates

Seven East Carolina University staff members in Business Services were honored recently as Treasured Pirates. Beth Breidigam, Steven Daughtry, Travian Edwards, Ervin Mills, Cody Peters, David Speight, and Nikki Teel are the honorees representing 1 Card, Central Stores & Receiving, Dowdy Student Stores, Health Sciences Bookstore, Mail Services, and University Printing & Graphics.

Three of the awardees were recognized for Outstanding Delivery of Service. Two received the Treasured Pirate Award for Enhancing Employee Morale, along with one each for Effective Leadership and Display of Creativity and Initiative.

Outstanding Delivery of Service

Travian Edwards, center, accepts the Treasured Pirate Award from Willie Lee, right, director of Auxiliary Services, and Scott Buck, left, associate vice chancellor for Business Services.

Travian Edwards received the Treasured Pirate Award for Outstanding Delivery of Service. He is in his fourth year as a mail courier for Mail Services, and was recognized for significantly reducing the number of student customer complaints and his ability to follow through until the job is completed.

“What I like most about my job is the everyday interaction with people,” Edwards said. “My main responsibility is providing assistance to parents and students with mail being shipped to and from campus, providing a smooth transition from one point to another.”

According to Thomas Hardy, Mail Services manager, Edwards is continually coming up with faster ways to get his work done and is always willing to be cross-trained for other duties.

“Travian is a classic example of how a positive attitude and strong team spirit can contribute to daily success in the accomplishment of a goal,” Hardy said.

Ervin Mills

Ervin Mills

Ervin Mills also received the Treasured Pirate Award for Outstanding Delivery of Service. As a support services associate with Central Stores & Receiving, Mills makes sure all customers have their products delivered on time. He has been with Central Stores for three years.

“Ervin demonstrates a great attitude and willingness to work,” said Elaine Garris, assistant director of Storeroom Operations/Fixed Assets. “He has had to double up on work for months on two separate occasions, and did so with a great attitude. Ervin is a great example for new guys coming in with his great attitude and willingness to work.”

David Speight

David Speight

David Speight works in the stockroom at Dowdy Student Store in the shipping and receiving area, and also serves as the store’s courier. “David does an outstanding job making store deliveries and pickups,” said Bryan Tuten, Dowdy Student Stores director. “He is efficient and always has a great attitude.”

Speight has worked at Dowdy for the past three years. He holds an associates degree in design drafting from Wilson Community College and also studied drafting at ECU.

Enhancing Employee Morale
Beth Breidigam

Beth Breidigam

Beth Breidigam is one of only two full-time employees at the Health Sciences Bookstore. “I spend most of my time operating the cash register, assisting customers and stocking the store,” Breidigam said. “I also repair Littmann stethoscopes, maintain online ordering forms for white coats and scrubs, and make sure our snack selection has plenty of variety.”

She was recognized for her positive attitude and vibrant personality. “Everyone loves to talk with Beth,” said Bryan Tuten, Dowdy Student Stores director. “She is also the costumed reindeer at Dowdy’s Holiday Sale; she is great with customers, especially children.”

A native of Pennsylvania, Breidigam graduated from ECU in 2012 with a BS degree in political science. She has worked at the bookstore for two-and-a-half years. “I absolutely love East Carolina University, so being able to go to work every day at one of my favorite places is a huge plus,” she said.

Nikki Teel

Nikki Teel

Nikki Teel is the lithographer at University Printing & Graphics, a job she has held for 19 years. She was recognized for the time she devotes to the Harris Building staff.

“Nikki is always involved when our employees get together,” said Karen Simmons, assistant director of marketing for Business Services. “She initiated our monthly birthday celebrations and continues to help plan them. She also plans the annual Christmas luncheon and is the building’s State Employees Combined Campaign representative.”

As lithographer, Teel is responsible for producing the plates for UP&G’s five different printing presses using the highly specialized direct-to-plate Agfa/Avalon system. This involves correcting files and adjusting graphics, including color separating, arranging printer spreads, and setting knockouts and traps prior to the final output.

“I also design, layout and revise printing material such as: newsletters, brochures, flyers, postcards, posters, certificates and stationery items,” Teel said. Customer service is a big part of her job as well. “I meet and talk with internal and external customers to determine and attentively respond to their printing needs,” she said.

Effective Leadership
Steven Daughtry

Steven Daughtry

Steven Daughtry is tradebook and distance education manager for Dowdy Student Stores, a position he has held for the past two years. He is responsible for maintaining the Online Textbook Ordering website, ensuring that all orders are fulfilled accurately. “During the beginning of fall semester, we have thousands of orders to process,” Daughtry said. He also works with the textbook department to approve textbook adoptions.

“Steven is a very good leader, hard worker, communicator, and team player,” said Bryan Tuten Dowdy Student Stores manager. “He leads his team of student and temporary workers very well. They all know their assignments and understand the urgencies and the need to provide outstanding customer service.”

The Greenville native is a 2013 graduate of Barton College, where he earned degrees in sports management and business administration. His parents, Tim and Jo Lynne Daughtry, both work at ECU.

Display of Creativity and Initiative
Cody Peters

Cody Peters

As technical manager for 1 Card, Cody Peters oversees building access installations, assists with database management, server maintenance, equipment testing, programming system parameters, and assists with the day to day operations for card production. “I really enjoy the variety as well as the unique and challenging aspects of the job,” Peters said.

Peters joined the 1 Card team a year ago. “The display of creativity and initiative has been exemplified by Cody in his work each day,” said Merlena Artis, 1 Card director.

According to Artis, Peters developed a SharePoint site to manage data from simple tasks such as distributing the on-call calendar to more complex tasks like managing the 1 Card event calendar to notify the staff of upcoming events and end-users prior to scheduled events. “Cody offers creative ideas to our team and is very proactive in making them a reality,” Artis said. “He is a great asset to the 1 Card team.”

Peters is a native of Currituck County and a 2014 graduate of ECU with a degree in information technology.