Category Archives: Mail Services

Business Services names seven Treasured Pirates

Seven East Carolina University staff members in Business Services were honored recently as Treasured Pirates. Tim Daughtry, Alicia Faircloth, Adam Mallard, Monica Smith, Allen Vervisch, Carlton Walls, and Tull Worthington are the honorees representing Dowdy Student Stores, Mail Services, Materials Management, and University Printing & Graphics.

Two of the awardees were recognized for outstanding delivery of service. Two received the Treasured Pirate Award for enhancing employee morale, two were recognized for cost effectiveness, and one for display of initiative.

Outstanding Delivery of Service

Tim Daughtry, second from left, is presented the Treasured Pirate Award for Outstanding Delivery of Service from Phil DePalma, left, associate director of purchasing, and Kevin Carraway, right, interim associate vice chancellor for Business Services and director of Materials Management.

Tim Daughtry, center, is presented the Treasured Pirate Award for Outstanding Delivery of Service from Phil DePalma, left, associate director of purchasing, and Kevin Carraway, right, interim associate vice chancellor for Business Services and director of Materials Management.

Tim Daughtry received the Treasured Pirate Award for Outstanding Delivery of Service. As senior purchasing specialist in Materials Management, he is responsible for processing purchase requests for such items as printing, electrical, athletic, recreational, heavy equipment, fuels, vehicles, and buses.

“Tim has an excellent customer service reputation at ECU,” said Phil DePalma, associate director of purchasing, who nominated him for the award. “Tim will go the extra mile to insure that the best interests of ECU are protected and that the contractors are treated fairly.”

Daughtry started at ECU in 2004 as Central Stores manager. In 2011 he moved to the Department of Materials Management as a purchasing specialist. “I am proud to be associated with ECU and the Pirate Nation,” Daughtry said. “I enjoy working with departments as a team to achieve results and success.”

A native of Faison, Daughtry is a 1979 graduate of Hobbton High School in Newton Grove and received a degree in entomology at North Carolina State University in 1981.

a man holding balloons

Carlton Walls

Carlton Walls also received the Treasured Pirate Award for Outstanding Delivery of Service. He is a press operator with University Printing & Graphics, a job he has held since 2008. According to Walls’ supervisor, Doug Hill, Walls is an essential member of UP&G’s offset printing and bindery operation. “Carlton’s consistent close eye on quality control prevents excessive waste of printed material,” Hill said. “He has many skills that continue to grow with technology and training and will tackle any task when given the opportunity.”

Walls started at UP&G in the bindery in 2003. The Greenville native is a graduate of Rose High School.

Enhancing Employee Morale

Alicia Faircloth has spent the past five years as head cashier/mail clerk with Mail Services. Her responsibilities include managing the USPS postal contract customer service desk and handling the postal billing and accounting responsibilities for first-class outbound mail, nonprofit permit transactions, business reply and postage-due mail.

Alicia Faircloth, second from left, is surprised with the Treasured Pirate Award for Enhancing Employee Morale. Presenting the award were (from left) Kevin Carraway, Kevin Carraway, interim associate vice chancellor for Business Services; Mail Services Manager Thomas Hardy, and University Printing, Graphics & Mail Director Ann Weingartz.

Alicia Faircloth, second from left, is surprised with the Treasured Pirate Award for Enhancing Employee Morale. Presenting the award were (from left) Kevin Carraway, Kevin Carraway, interim associate vice chancellor for Business Services; Mail Services Manager Thomas Hardy, and University Printing, Graphics & Mail Director Ann Weingartz.

“Alicia is a competent employee who continues to rise to the occasion, no matter what the circumstances might be,” said Mail Services Manager Thomas Hardy. “Her skill-set, combined with her ‘team-first’ mentality and inherent friendliness truly enhances employee morale.”

Faircloth enjoys the customer service aspect of her job. “I love to help other people,” she said. “I like to think my smile can and will help someone else.”

The Farmville native is a 1996 graduate of Farmville Central High School and in 2009 earned an associates degree in office administration from Pitt Community College.

a man in a hat

Tull Worthington

Tull Worthington, accounting manager at University Printing & Graphics, also received the Treasured Pirate Award for Enhancing Employee Morale.

“Even though Tull is in the administrative section of University Printing, Graphics and Mail Services, he is always willing to help out in the production areas,” said Ann Weingartz, UP&G director. “Not only has Tull learned how to run the digital envelope press, he can be found helping out bulk mail, helping with long envelope runs, boxing business cards, and just about anything that will help us get our customer jobs out on time.”

Worthington, who does much of the photography for the department, says the award was unexpected and that many of his coworkers were also deserving. “University Printing & Graphics is a relatively small customer-oriented job shop where fast, high quality product is expected,” he said. “The only way we can meet these demands is by pitching in wherever needed and working as a team. We’ve got a good team.”

Worthington started at UP&G in 2006 and was named accounting manager in 2008. The Greenville native holds a BS degree in finance and the MBA from ECU.

Cost Effectiveness

a woman with her hair up

Monica Smith

Monica Smith was recognized with the Treasured Pirate Award for cost effectiveness for her efficiency in handling textbook and course material returns at Dowdy Student Store.

“She does a great job of processing these returns within the demanding deadlines,” said Bryan Tuten, Dowdy Student Store director. “Her diligence in handling these returns gets money back for Dowdy Student Stores and the university so it can be used toward the next buying cycle.”

Smith has worked in accounting since 2005. “I consider it a privilege to work at ECU Dowdy Student Store,” she said. “I enjoy working with the students and staff. It seems like we are all family.”

The Greenville native is a graduate of Greenville Christian Academy and Pitt Community College.

Allen Vervisch also received the Treasured Pirate Award for cost effectiveness. He is systems administrator at University Printing & Graphics, a position he has held since 2002.

Vervisch was recognized for his efforts in implementing UP&G’s new print management system. “Allen has made sure that as a department we are looking at every process that goes into producing jobs and making sure that we are effectively covering the costs associated with them,” said Ann Weingartz, UP&G director. “This not only includes offset printing processes but digital printing, bindery, design, mail and plate making. All of Allen’s hard work will definitely pay off in the years to come.”

a man in a purple shirt

Allen Vervisch

As systems administrator, Vervisch maintains all computers in the Harris Building and Mail Services, handles all billing for CopiServ and Mail Services, and solves network problems as needed.

“I appreciate the opportunity Ann gives me to do what I do,” Vervisch said. “The printing industry is becoming more and more dependent on technology. I have to be able to keep up with that technology so I can handle any problems that arise.”

Vervisch grew up in San Jose, Calif., and holds an associates degree in networking from Pitt Community College.

Display of Initiative

3 men with balloons and a sign

From left, Adam Mallard is presented with the Treasured Pirate Award for Display of Initiative from Bryan Tuten, Dowdy Student Stores director, and Kevin Carraway, interim associate vice chancellor for Business Services.

Adam Mallard, a support services associate in the Tech Deck at Dowdy Student Store, received the Treasured Pirate Award for Display of Initiative in recognition of his efforts with Dowdy’s first faculty and staff Apple discount sale last November. The event was so successful it will be held again this fall.

“Adam showed a lot of initiative in coordinating this event in both the main campus and health sciences stores,” said Bryan Tuten, Dowdy Student Stores director. “The event went very well, and Apple was pleased with how well it went and was operated.”

Mallard has been distributing computers and providing customer service to students, faculty and staff at the Tech Deck for the past two years. He is a certified Apple Product Professional.

A native of Ernul, he earned an associates degree from Craven Community College in 2014.

UP&G offers free ECU photo wall calendar

University Printing & Graphics is pleased to offer you a free ECU Photo Wall Calendar. You can download the 6-month calendar in 8-1/2″ x 11″ (letter) size, or 11″ x 17″ (tabloid) size from our website: www.ecu.edu/UPG, or email us at upgprinting@ecu.edu and we’ll be happy to send you one.

As a reminder, if you need stamps or parcel shipping, Mail Services has a convenient on-campus, customer service counter in Building 43 off of Founders Drive. Counter hours are Monday-Friday, 8 am – 4:30 pm.

University Printing & Graphics has an excess of paper clips, and we’re glad to recycle these back to campus departments. Feel free to stop by University Printing & Graphics in the Harris Building for paper clips for your office during normal office hours.

Business Services Names Seven Treasured Pirates

Seven East Carolina University staff members in Business Services were honored recently as Treasured Pirates. Beth Breidigam, Steven Daughtry, Travian Edwards, Ervin Mills, Cody Peters, David Speight, and Nikki Teel are the honorees representing 1 Card, Central Stores & Receiving, Dowdy Student Stores, Health Sciences Bookstore, Mail Services, and University Printing & Graphics.

Three of the awardees were recognized for Outstanding Delivery of Service. Two received the Treasured Pirate Award for Enhancing Employee Morale, along with one each for Effective Leadership and Display of Creativity and Initiative.

Outstanding Delivery of Service

Travian Edwards, center, accepts the Treasured Pirate Award from Willie Lee, right, director of Auxiliary Services, and Scott Buck, left, associate vice chancellor for Business Services.

Travian Edwards received the Treasured Pirate Award for Outstanding Delivery of Service. He is in his fourth year as a mail courier for Mail Services, and was recognized for significantly reducing the number of student customer complaints and his ability to follow through until the job is completed.

“What I like most about my job is the everyday interaction with people,” Edwards said. “My main responsibility is providing assistance to parents and students with mail being shipped to and from campus, providing a smooth transition from one point to another.”

According to Thomas Hardy, Mail Services manager, Edwards is continually coming up with faster ways to get his work done and is always willing to be cross-trained for other duties.

“Travian is a classic example of how a positive attitude and strong team spirit can contribute to daily success in the accomplishment of a goal,” Hardy said.

Ervin Mills

Ervin Mills

Ervin Mills also received the Treasured Pirate Award for Outstanding Delivery of Service. As a support services associate with Central Stores & Receiving, Mills makes sure all customers have their products delivered on time. He has been with Central Stores for three years.

“Ervin demonstrates a great attitude and willingness to work,” said Elaine Garris, assistant director of Storeroom Operations/Fixed Assets. “He has had to double up on work for months on two separate occasions, and did so with a great attitude. Ervin is a great example for new guys coming in with his great attitude and willingness to work.”

David Speight

David Speight

David Speight works in the stockroom at Dowdy Student Store in the shipping and receiving area, and also serves as the store’s courier. “David does an outstanding job making store deliveries and pickups,” said Bryan Tuten, Dowdy Student Stores director. “He is efficient and always has a great attitude.”

Speight has worked at Dowdy for the past three years. He holds an associates degree in design drafting from Wilson Community College and also studied drafting at ECU.

Enhancing Employee Morale
Beth Breidigam

Beth Breidigam

Beth Breidigam is one of only two full-time employees at the Health Sciences Bookstore. “I spend most of my time operating the cash register, assisting customers and stocking the store,” Breidigam said. “I also repair Littmann stethoscopes, maintain online ordering forms for white coats and scrubs, and make sure our snack selection has plenty of variety.”

She was recognized for her positive attitude and vibrant personality. “Everyone loves to talk with Beth,” said Bryan Tuten, Dowdy Student Stores director. “She is also the costumed reindeer at Dowdy’s Holiday Sale; she is great with customers, especially children.”

A native of Pennsylvania, Breidigam graduated from ECU in 2012 with a BS degree in political science. She has worked at the bookstore for two-and-a-half years. “I absolutely love East Carolina University, so being able to go to work every day at one of my favorite places is a huge plus,” she said.

Nikki Teel

Nikki Teel

Nikki Teel is the lithographer at University Printing & Graphics, a job she has held for 19 years. She was recognized for the time she devotes to the Harris Building staff.

“Nikki is always involved when our employees get together,” said Karen Simmons, assistant director of marketing for Business Services. “She initiated our monthly birthday celebrations and continues to help plan them. She also plans the annual Christmas luncheon and is the building’s State Employees Combined Campaign representative.”

As lithographer, Teel is responsible for producing the plates for UP&G’s five different printing presses using the highly specialized direct-to-plate Agfa/Avalon system. This involves correcting files and adjusting graphics, including color separating, arranging printer spreads, and setting knockouts and traps prior to the final output.

“I also design, layout and revise printing material such as: newsletters, brochures, flyers, postcards, posters, certificates and stationery items,” Teel said. Customer service is a big part of her job as well. “I meet and talk with internal and external customers to determine and attentively respond to their printing needs,” she said.

Effective Leadership
Steven Daughtry

Steven Daughtry

Steven Daughtry is tradebook and distance education manager for Dowdy Student Stores, a position he has held for the past two years. He is responsible for maintaining the Online Textbook Ordering website, ensuring that all orders are fulfilled accurately. “During the beginning of fall semester, we have thousands of orders to process,” Daughtry said. He also works with the textbook department to approve textbook adoptions.

“Steven is a very good leader, hard worker, communicator, and team player,” said Bryan Tuten Dowdy Student Stores manager. “He leads his team of student and temporary workers very well. They all know their assignments and understand the urgencies and the need to provide outstanding customer service.”

The Greenville native is a 2013 graduate of Barton College, where he earned degrees in sports management and business administration. His parents, Tim and Jo Lynne Daughtry, both work at ECU.

Display of Creativity and Initiative
Cody Peters

Cody Peters

As technical manager for 1 Card, Cody Peters oversees building access installations, assists with database management, server maintenance, equipment testing, programming system parameters, and assists with the day to day operations for card production. “I really enjoy the variety as well as the unique and challenging aspects of the job,” Peters said.

Peters joined the 1 Card team a year ago. “The display of creativity and initiative has been exemplified by Cody in his work each day,” said Merlena Artis, 1 Card director.

According to Artis, Peters developed a SharePoint site to manage data from simple tasks such as distributing the on-call calendar to more complex tasks like managing the 1 Card event calendar to notify the staff of upcoming events and end-users prior to scheduled events. “Cody offers creative ideas to our team and is very proactive in making them a reality,” Artis said. “He is a great asset to the 1 Card team.”

Peters is a native of Currituck County and a 2014 graduate of ECU with a degree in information technology.