Seven East Carolina University staff members in Business Services were honored recently as Treasured Pirates. Tim Daughtry, Alicia Faircloth, Adam Mallard, Monica Smith, Allen Vervisch, Carlton Walls, and Tull Worthington are the honorees representing Dowdy Student Stores, Mail Services, Materials Management, and University Printing & Graphics.
Two of the awardees were recognized for outstanding delivery of service. Two received the Treasured Pirate Award for enhancing employee morale, two were recognized for cost effectiveness, and one for display of initiative.
Outstanding Delivery of Service
Tim Daughtry received the Treasured Pirate Award for Outstanding Delivery of Service. As senior purchasing specialist in Materials Management, he is responsible for processing purchase requests for such items as printing, electrical, athletic, recreational, heavy equipment, fuels, vehicles, and buses.
“Tim has an excellent customer service reputation at ECU,” said Phil DePalma, associate director of purchasing, who nominated him for the award. “Tim will go the extra mile to insure that the best interests of ECU are protected and that the contractors are treated fairly.”
Daughtry started at ECU in 2004 as Central Stores manager. In 2011 he moved to the Department of Materials Management as a purchasing specialist. “I am proud to be associated with ECU and the Pirate Nation,” Daughtry said. “I enjoy working with departments as a team to achieve results and success.”
A native of Faison, Daughtry is a 1979 graduate of Hobbton High School in Newton Grove and received a degree in entomology at North Carolina State University in 1981.
Carlton Walls also received the Treasured Pirate Award for Outstanding Delivery of Service. He is a press operator with University Printing & Graphics, a job he has held since 2008. According to Walls’ supervisor, Doug Hill, Walls is an essential member of UP&G’s offset printing and bindery operation. “Carlton’s consistent close eye on quality control prevents excessive waste of printed material,” Hill said. “He has many skills that continue to grow with technology and training and will tackle any task when given the opportunity.”
Walls started at UP&G in the bindery in 2003. The Greenville native is a graduate of Rose High School.
Enhancing Employee Morale
Alicia Faircloth has spent the past five years as head cashier/mail clerk with Mail Services. Her responsibilities include managing the USPS postal contract customer service desk and handling the postal billing and accounting responsibilities for first-class outbound mail, nonprofit permit transactions, business reply and postage-due mail.
“Alicia is a competent employee who continues to rise to the occasion, no matter what the circumstances might be,” said Mail Services Manager Thomas Hardy. “Her skill-set, combined with her ‘team-first’ mentality and inherent friendliness truly enhances employee morale.”
Faircloth enjoys the customer service aspect of her job. “I love to help other people,” she said. “I like to think my smile can and will help someone else.”
The Farmville native is a 1996 graduate of Farmville Central High School and in 2009 earned an associates degree in office administration from Pitt Community College.
Tull Worthington, accounting manager at University Printing & Graphics, also received the Treasured Pirate Award for Enhancing Employee Morale.
“Even though Tull is in the administrative section of University Printing, Graphics and Mail Services, he is always willing to help out in the production areas,” said Ann Weingartz, UP&G director. “Not only has Tull learned how to run the digital envelope press, he can be found helping out bulk mail, helping with long envelope runs, boxing business cards, and just about anything that will help us get our customer jobs out on time.”
Worthington, who does much of the photography for the department, says the award was unexpected and that many of his coworkers were also deserving. “University Printing & Graphics is a relatively small customer-oriented job shop where fast, high quality product is expected,” he said. “The only way we can meet these demands is by pitching in wherever needed and working as a team. We’ve got a good team.”
Worthington started at UP&G in 2006 and was named accounting manager in 2008. The Greenville native holds a BS degree in finance and the MBA from ECU.
Monica Smith was recognized with the Treasured Pirate Award for cost effectiveness for her efficiency in handling textbook and course material returns at Dowdy Student Store.
“She does a great job of processing these returns within the demanding deadlines,” said Bryan Tuten, Dowdy Student Store director. “Her diligence in handling these returns gets money back for Dowdy Student Stores and the university so it can be used toward the next buying cycle.”
Smith has worked in accounting since 2005. “I consider it a privilege to work at ECU Dowdy Student Store,” she said. “I enjoy working with the students and staff. It seems like we are all family.”
The Greenville native is a graduate of Greenville Christian Academy and Pitt Community College.
Allen Vervisch also received the Treasured Pirate Award for cost effectiveness. He is systems administrator at University Printing & Graphics, a position he has held since 2002.
Vervisch was recognized for his efforts in implementing UP&G’s new print management system. “Allen has made sure that as a department we are looking at every process that goes into producing jobs and making sure that we are effectively covering the costs associated with them,” said Ann Weingartz, UP&G director. “This not only includes offset printing processes but digital printing, bindery, design, mail and plate making. All of Allen’s hard work will definitely pay off in the years to come.”
As systems administrator, Vervisch maintains all computers in the Harris Building and Mail Services, handles all billing for CopiServ and Mail Services, and solves network problems as needed.
“I appreciate the opportunity Ann gives me to do what I do,” Vervisch said. “The printing industry is becoming more and more dependent on technology. I have to be able to keep up with that technology so I can handle any problems that arise.”
Vervisch grew up in San Jose, Calif., and holds an associates degree in networking from Pitt Community College.
Display of Initiative
Adam Mallard, a support services associate in the Tech Deck at Dowdy Student Store, received the Treasured Pirate Award for Display of Initiative in recognition of his efforts with Dowdy’s first faculty and staff Apple discount sale last November. The event was so successful it will be held again this fall.
“Adam showed a lot of initiative in coordinating this event in both the main campus and health sciences stores,” said Bryan Tuten, Dowdy Student Stores director. “The event went very well, and Apple was pleased with how well it went and was operated.”
Mallard has been distributing computers and providing customer service to students, faculty and staff at the Tech Deck for the past two years. He is a certified Apple Product Professional.
A native of Ernul, he earned an associates degree from Craven Community College in 2014.