ECU Students: Welcome Back to Pirate Country!

Shhh…do you hear that? Listen – It’s the sound of students chattering as they move into the dorms, friends reconnecting, the ECU band practicing for football games…can you feel the excitement in the air?

We’re VERY excited to have you all back, and we’re here to make the startup of the fall semester as smoothly as possible for you! Please take a few minutes to read about all of the helpful technology services and resources available to you.
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Need technology help? Move-in Weekend hours
ACE Student Computing Support Center
Friday, August 19 – Sunday, August 21 – 10:00am – 6:00pm
ACE Student Computing Support Center staff will be at the following locations to provide assistance with getting students connected to the residence hall network:

• ACE Student Computing Support Center (Rawl 108)
• Aycock Computer Lab (College Hill)
• White Hall Computer Lab (West Campus)

Monday, August 22 – 9:00am – 6:00pm
ACE Student Computing Support Center (Rawl 108) will be open to provide computer support to students.

Tuesday, August 23
ACE Student Computing Support Center will begin operating under normal business hours.

Austin 104 Computer Lab

Friday, August 19 – 9:00am – 8:00pm
Saturday, August 20 – 10:00am – 8:00pm
Sunday, August 21 – 1:00pm – 8:00pm

Monday, August 22 – The Austin 104 Computer Lab will begin operating under normal business hours.

IT Help Desk for Students

Friday, August 19 – 8:00am – 8:00pm
Saturday, August 20 – 10:00am – 8:00pm
Sunday, August 21 – 1:00pm – 8:00pm
Monday, August 22 – The IT Help Desk for Students will begin operating under normal business hours.

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You asked. We listened. FREE Microsoft products are here for ECU students!
All enrolled ECU students are now eligible for FREE Microsoft products!*

Through a special license agreement, students can get one of each of the following:
- Microsoft Office Professional Academic. Perpetual license** includes Access, Excel, OneNote, Outlook, PowerPoint, Publisher and Word.
- Microsoft Office for Mac Academic. Perpetual license** includes Mac versions of Excel, Outlook, PowerPoint and Word.
- Microsoft Office Language Pack
- Microsoft Windows Professional Upgrade (Operating System). This is an upgrade version; students must already be a licensed user of Windows Vista, Windows XP or Mac OS X.

Go to www.ecu.edu/microsoft4students for instructions and to order the products!

*The software is free to download; however, there is a fee for the CD/DVD, if requested. Students are encouraged to download the software and burn the products to CD/DVD themselves; instructions on how to do this can be found at the Web site above.
**A perpetual license allows users to keep the software even after gradua¬tion.
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How can we help you? Do you need…

Software?
- Free Microsoft products are at www.ecu.edu/microsoft4students.
- Log into the Virtual Computing Lab at vcl.ecu.edu to access a variety of software anytime, from anywhere you have an Internet connection.
- Locate a campus computer lab using ECU’s Computer Lab Google Map.
- To access the ECU network, install antivirus software and our clean access agent from download.ecu.edu.

Computer virus removal, troubleshooting support, or general technology help?
- Contact the ACE Student Computing Support Center on Main Campus (108 Rawl, 252.328.5407) or Health Sciences Campus ( 3330 Health Sciences Building, 252.744.5380).
- Reach the ECU IT Help Desk at 252.328.9866 or help.ecu.edu.
- Visit our Mac Support Web site for help on Mac operating systems, security, and other Apple products.
- ASK.ECU.EDU provides answers to lots of questions about OneStop, changing your ECU passphrase, e-mail, and much more.

Mobile support?
- Download the ECU mobile app from iTunes or Google Marketplace. Features include headlines, athletics, events, campus directory, courses, Blackboard Learn, OneStop, library, search ECU, maps, InnerPirate, ECU Alert, YouTube, and images.
- View the ECU mobile Web site on your smart phone or other mobile device.
- Find instructions for syncing your mobile device to your ECU Outlook Live e-mail account at www.ecu.edu/studentemail.

Web space?
- Set up your ECU Web space at myweb.ecu.edu. Upload files, manage privacy settings…even create a personal blog!
- Download Microsoft Expression Web from www.dreamspark.com to design Web pages. Learn Expression Web at expression.microsoft.com.

Training?
- Through ECU’s membership in Microsoft IT Academy, you can complete online training on Microsoft technologies and receive discounts on Microsoft certification exams.
- Training on SAS statistical software is available at no cost in various formats to fit your schedule.
- Visit the ITCS Training Calendar to view and register for classes scheduled throughout the academic year.
Links to all of our student technology resources are online at WWW.ECU.EDU/ITCS/STUDENTS.CFM
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Don’t be a target! Safe computing tips

- Avoid Identity Theft. Don’t share your passwords with anyone (not even your BFF). Avoid responding to phishing e-mails asking for your account information and/or password or to click on a link. Check your bank or credit accounts regularly to ensure there are no fraudulent transactions.

- Protect Your Portable Devices. Don’t leave portable devices (laptops, iPads, iPhones, flash drives, etc.) unattended. Document serial numbers and store in a secure location. Immediately report the theft or loss of portable devices to the ECU Police Department.

- Protect Your Personal Information. Storage services such as Dropbox provide large amounts of storage at no or very low costs, but there are risks to storing sensitive data such as your SSN, credit and bank card information, and passwords. Use caution when storing personal information with services like Dropbox.

- Complete Student Employee Confidentiality Training. Are you aware that ECU student employees are required to complete the Student Employee Confidentiality Training via Blackboard? The training provides guidelines for accessing sensitive data and requires you to sign the Student Employee Confidentiality Agreement to attest you understand your responsibilities in protecting ECU’s sensitive data.

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