October 2011 – Technology Digest

Introducing Yammer

Yammer is here! ECU’s newly-adopted social networking tool, Yammer, is a secure, easy-to-use communications tool that connects you with fellow faculty, staff, and students. Be sure to take advantage of Yammer’s many useful features—whether you are seeking input, testing ideas, or gathering feedback from the network users. Using Yammer, you can:

  1. follow colleagues and other network users;
  2. participate in real-time conversations with one or multiple colleagues within the walls of the ECU community;
  3. create groups that allow you to collaborate with small teams—a novel approach to increase instructor / student interaction;
  4. upload and share documents with co-workers, groups, or the entire ECU Yammer network;
  5.  follow topics, tag content and messages for easy organization and future retrieval; and
  6. search archived conversations for specific information

Those of you constantly on the go can stay connected to the ECU community through a Yammer mobile app for iPhone, BlackBerry, Android and Windows Mobile devices.

Learn more about Yammer at ECU. As always, when participating in social networking interactions, please keep in mind the university’s Social Media Guidelines.

Once you have logged in, please consider joining the Yammer 101 group to learn more about Yammer and the possibilities it presents both inside and outside the classroom.

Register for a Yammer training session today!

October 5, 2011 / 9:00am / Austin 309
October 11, 2011 / 3:00pm / Austin 309
October 20, 2011 / 9:00am / Austin 309
October 25, 2011 / 11:00am / Austin 309

VoIP users move from Cisco to Microsoft Exchange Unified Messaging starting THIS WEEK

Now that faculty and staff e-mail accounts have moved to the Microsoft Exchange 2010 Server, it’s time for the next phase of the integrated communications project which transitions all VoIP voicemail accounts to a new, more convenient voicemail system.

Starting this week, ITCS will begin moving all Voice over IP users from the Cisco Unified Messaging system to the Microsoft Exchange Unified Messaging system.

Nortel PBX telephones on the Health Sciences campus will remain with their current voicemail system.

What’s New for Users?
Microsoft Exchange Unified Messaging allows you to manage e-mail, voicemail and instant messaging through the Outlook/Piratemail interface:

• Reset your voicemail PIN (password)
• Record a greeting
• Set preferences for the Voicemail Preview feature
• Add users to your Communicator IM contacts

You even have the option of having your phone call you to play your current greeting! Check voicemail messages and manage preferences through telephone access by dialing 252.328.9870.

What Can Users Expect?
Don’t worry, during the transition you should not notice any change to current features—just a few new ones added—and any currently-saved messages will be moved with your mailbox.

However, all voicemail greetings will need to be re-recorded in the new system.

To do this:

  1. Open Outlook and click the Manage Voicemail button from the File menu. The Outlook Web App opens.
  2. Log in and from the Play on Phone settings, check that the appropriate phone number (campus or private number) is listed in the text box.
  3. Next, click the link, Call me to play or record the selected greeting…Your phone will call you; accept the default greeting or record a new one.

Once the voicemail is moved, you will receive an email listing a new default PIN (password) which must be reset the first time you use it.

Where Can Users Learn More?
For detailed information about the new voicemail features, visit http://www.ecu.edu/cs-itcs/telecommunications/voicemail.cfm.

ITCS now supports Lion (OS X.7)

ITCS now supports Lion (OS X.7), Apple’s latest operating system. However, some issues have been found:

  1. Adobe Suite CS5 or higher is compatible with Lion, but Adobe Suite CS4 does not work. Known incompatibilities with the Adobe Suite are found at: http://kb2.adobe.com/cps/905/cpsid_90508.html.
  2. The Rosetta software built into Snow Leopard OS X.6 is not included in Lion. Therefore, PowerPC apps do not work.
  3.  Use only Microsoft Communicator version 13.1.2 or higher.
  4. The current version ( of Cisco Clean Access Agent does not work.
  5. Banner’s compatibility matrix can be found on the Banner-Mac Compatibility page.

For a reference table of other software compatible with Lion, visit the Roaring Apps Application Compatibility Wiki for Mac OS X Lion and IOS 5.

You can request Lion by submitting the Mac OS (Panther, Jaguar, Tiger) Software form in the IT online service request system under the Software Requests category on the left of the screen. For further assistance, call the IT Help Desk at 328-9866.

For minimum specifications for Lion, see the Lion System Requirements page.
Please note that the next release of Lion, OS X.7.2, will include iCloud. However, ITCS does not support iCloud at this time.

Cloud computing – seven important considerations

Cloud computing is the provisioning of IT resources over the Internet, as opposed to hosting and operating those resources locally on the university network. Although Cloud computing may provide excellent computing resources for the university, there are legal, security and compliance risks that must be considered before placing university data into the cloud.

An ECU Cloud Computing Regulation is being developed that will govern the use of cloud computing service providers. Until that regulation is approved, below are seven things to consider before placing ECU data into the cloud:

  1. Is the data subject to state or federal regulatory requirements? FERPA (student), HIPAA (patient), NC Identity Theft (SSN, Drivers License, Banner ID, etc.), and GLB (financial) are a few examples of laws requiring that ECU implements specific security controls to protect such data. These types of data must never be placed in the cloud without prior approval by appropriate university data owners and ITCS.
  2. Does the cloud service provider implement appropriate security controls to protect university data? Does the cloud service provider freely provide evidence of that protection? If not, there may be reason for concern that appropriate security controls are not implemented.
  3. Can the university retrieve the data if a legal hold or e-discovery request is placed against the data? Will the outsourced service provider provide ECU access to the data without authorization by the individual who placed the data into the cloud or a subpoena? Lack of unfettered access can pose major legal issues for the university.
  4. Does the cloud service provider outsource the data storage or other hosting functionality to others (including international hosting providers)? How difficult will it be to retrieve university data? International laws do not provide the same protections as laws in the United States and your data may be lost forever.
  5. What are your options if the cloud service provider experiences technical issues and loses your data? Was your data backed up or is the data lost forever?
  6. What happens to university data once the service is no longer used? Is data destroyed or stored indefinitely? University data should be owned by the university and destruction should follow university data retention policies.
  7. What are the reputational and financial costs if the cloud service provider experiences a data security breach? The university is at the mercy of the cloud service provider and a risk assessment should be conducted before storing university data in the cloud.

Contact the ECU IT Help Desk at 252.328.9866 for a consult before placing ECU data into the cloud.

October is National Cyber Security Awareness Month

Cyber security is our shared responsibility, and everyone has the potential to raise awareness on campus, at home and within our communities. This year’s theme is “Protecting Your Online Identity.” Over the next four weeks, ITCS Security will post tips and resources for safeguarding your personal information.

Reasons Why People Should Have Multiple E-mail Accounts
Some people have one e-mail account and it is used for all purposes – work, school, financial transactions, social networking, etc. If the password is ever “hacked,” then the person’s entire life is exposed with little recourse. It is suggested to use multiple email accounts for the following reasons:

  1. One e-mail account can attract a large amount of spam and junk mail when used for multiple purposes. Therefore, it becomes more difficult to identify legit emails from the clutter.
  2. Using a secondary account protects your privacy by not giving out a primary email address to businesses, surveys and organizations as well as posting on social networking sites.
  3. Having different accounts for different uses can be a means of organization which keeps personal, work and school-related activities in their own separate mailboxes.

Please reduce or eliminate the use of your ECU staff and/or student e-mail account for correspondences such as postings on Facebook, chain letters, newsletters, online ordering, file sharing, etc. A better solution is to setup at least one additional e-mail account using free services like Gmail, Yahoo! and Hotmail.

Faculty and staff are reminded they should use their ECU e-mail account for university business rather than a Gmail or Yahoo! e-mail address.
For more information, please visit http://www.ecu.edu/itsecurity/securityAwarenessMonth.cfm.

Microsoft products FREE to ECU enrolled students

All enrolled ECU students are now eligible for FREE Microsoft products!*

Through a special license agreement, students can get one of each of the following:

  1. Microsoft Office Professional Academic. Access, Excel, OneNote, Outlook, PowerPoint, Publisher and Word.
  2. Microsoft Office for Mac Academic. Mac versions of Excel, Outlook, PowerPoint and Word.
  3. Microsoft Office Language Pack
  4. Microsoft Windows Professional Upgrade (Operating System). This is an upgrade version; students must already be a licensed user of Windows Vista, Windows XP or Mac OS X.

Go to www.ecu.edu/microsoft4students for instructions and to order the products!

*We strongly encourage students to immediately download and save to DVD or USB thumb drive the products they’ve purchased, and to make a note of their license code(s) (also known as product key) and keep it in a safe place.

Instructions on how to do this are at ftp://ftp.e-academy.com/pub/docs/Working_with_Image_Files.pdf.

ECU in the palm of your hand

ECU Mobile keeps you connected to East Carolina University from on or off campus!

Now available as a free download in the iTunes Store, Google Apps Marketplace, and Blackberry App World Store, faculty, staff and students can instantly contact other Pirates from the ECU directory, stay-in-the-loop with the latest campus news, keep tabs on ECU Pirate sports, watch videos from recent campus events, check grades, access course content and browse the course catalog.

*Compatible with Android, Blackberry and Web OS devices; also iPhone, iPod Touch and iPad (requires iOS 3.1.3 or later).

Connect securely to ECU’s network from off campus – now even from a mobile device!

Using Cisco Anytime Connect, a Virtual Private Network (VPN) software, ECU faculty and staff* can securely connect to ECU’s network from off campus using a department-issued laptop. This means you have off-campus access to the same mapped drives and resources you use on campus when connected to the INTRA domain. Examples include personal or departmental Piratedrive folders.

Just log in with your ECU PirateID and passphrase at https://remoteaccess.ecu.edu.

Mobile devices are now supported- Windows Mobile, iOS, and Android devices with root access. To download the Windows Mobile client, just log in to https://remoteaccess.ecu.edu and this will prompt the installation. iOS and Android users can go to the Store/Market on their device and search for “AnyConnect.”

Upcoming Training and Events

Check out October’s IT training schedule
From Advanced Blackboard to WordPress, we’ve got something for everyone!

Visit the ITCS training site at http://www.ecu.edu/itcs/training.cfm.

Joyner Library is offering RefWorks training

Joyner Library is offering RefWorks bibliography and database manager training sessions for faculty, staff, and students. RefWorks allows users to easily import citations from most of ECU’s online databases and automatically generates bibliographies in MLA, APA, Chicago, or hundreds of other citation styles. RefWorks is web-based, so it can be used from any computer with an internet connection. The sessions will cover personal account set-up, managing folders, importing citations, and automatically creating works-cited pages.

RefWorks Sessions:

Wednesday, October 5, 2011 – 5-6pm
Wednesday, November 2, 2011 – 3-4pm
Wednesday, November 16, 2011 – 5-6pm
Registration is available in OneStop via the University Training link. Sessions are held in Joyner Library Room 1021.


UNC CAUSE is coming!

The UNC CAUSE conference will take place in Winston-Salem, NC this year, from November 1-3. Visit the conference site to View Accepted Sessions, Review the Event Schedule and to Register for UNC Cause 11.

Conference tracks this year include: Instructional Technology, Leadership and Management, Social Media and Emerging, Technologies, Security and Compliance, Productivity, Infrastructure, Business Applications and Desktop Management.

Think-In 2011: A Teaching with Technology Showcase

Mark your calendar! November 9th, Mendenhall Great Rooms, 10:00am to 1:00pm

Join us for the seventh annual Think-In! The Think-in provides an interactive and exciting environment year after year. This is your opportunity to network and see the latest and greatest teaching with technology strategies. Please visit the Think-In Web site for more information: http://www.ecu.edu/itcs/thinkin.

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