Cisco’s OpenDNS Adds Increased Protection Against Malware and Phishing

Beginning Monday, November 21, 2016, ITCS is implementing a new DNS* security service from Cisco called, OpenDNS. This security service is a cloud-based layer of protection against malware and phishing threats on the ECU network.

How Does OpenDNS Protect Against Malware and Phishing Threats?

OpenDNS is a world-wide network of servers that handle over 80 billion internet requests per day. Updated in real time, this security layer prevents your computer from accessing known malicious websites. This protects your computer against the theft (exfiltration) of your information. OpenDNS also helps ITCS pinpoint compromised computers before a threat spreads throughout the university network.

On Monday, November 21, if you inadvertently try to access a harmful website, it will be blocked, and the web browser will redirect to an ITCS webpage.

*What is “DNS”?

The Domain Name System, or DNS, manages the addresses of every device connected to the internet. The DNS has two parts:

  1. IP addresses
  2. domain names

Each device connected to the internet is assigned a unique numerical IP address. IP addresses allow devices to connect with each other.

At the same time, internet devices also have a unique, user-friendly alphabetic domain name, like, Domain names are easier for you to remember than the numerical IP address.

When you type a domain address into the search bar of your browser, the Domain Name System (DNS) resolves the alphabetic domain name to the numerical IP address, so you can connect to the other site.

How Can I Avoid Malicious Websites?

Education is the best defense. Here are a couple of tips and reminders to help you avoid a phishing scam:

  1. ITCS will NEVER ask for your PirateID or passphrase or any other personal information. Your bank and the IRS will not ask, either.
  2. Never click a non-specific link within an email (example: “Click here”). Mouse over or listen to (if using a screen reader) the complete URL of a message’s links to determine if it’s okay to click.
  3. Do not open unsolicited email attachments.
  4. Delete suspected spam and phishing emails.
  5. Check for the latest phishing scam on the ITCS Notifications page:
  6. Report spam at
  7. Forward suspected phishing emails to

Exchange 2013 Upgrade Features a 5GB Mailbox and More

Phase II of Faculty/Staff Migration Set to Begin November 14, 2016

After a successful update to Piratemail this past summer (Phase I), ECU begins Phase II of the Exchange 2013 upgrade of our faculty/staff email system.

Beginning Monday, November 14, faculty and staff mailboxes move from the current Exchange Server 2010 to Exchange Server 2013. This transition will take place over several days but should not impact your ECU email performance.

However, get ready for some great new features that are a part of Exchange 2013.

New Features

  • 5GB mailbox – increased from 1GB
  • New mail tips
  • New email retention policy

More Storage and Other Features

User mailbox capacity increases from 1GB to a 5GB mailbox, quite an advantage for those who like to keep everything in one place and easily retrievable. Users are also able to send email up until the mailbox reaches full capacity of 5GB. The email retention policy has also changed:

Mailbox items older than 7 years are deleted. If you need to
store an email indefinitely, move it to a personal folder* in Outlook.

You can now also see the retention policy and expiration date in the header of your messages.

*A note about messages stored in personal folders: Items stored in personal folders (in Outlook on your computer) are not subject to the retention policy. They remain on your computer as long as you need them and are only retrievable from your computer unless you move them back to your Exchange mailbox.

However, if you move a message from a personal folder back to your mailbox, it is subject to the ECU retention policy. If the message is seven (7) years or older, it is immediately deleted. However, deleted messages are recoverable. See these recovery instructions.

Exchange 2013 Works Best With Office 2016

To take advantage of all the features Exchange 2013 offers, it’s best to be using Office 2016.

Need to upgrade your computer? There are two ways to do this:

  1. For an ECU-purchased Mac or Windows system, visit the ECU Download Center.
  2. For a personal computer, you have five licenses for Office 2016 through your ECU Office 365 subscription.

To learn more about how Exchange and Office work together, visit

PLEASE NOTE that AUTOFORWARDING and REDIRECTING email to external mailboxes will be unavailable in Exchange 2013.*

If you experience any problems after the migration, please call the IT Help Desk at 252.328.9866 | 800.340.7081.