Tips, Voice Mail Management, Xtender Upgrade and MFA for Students

December 18, 2017


Tech Tips and Reminders

Mac users and those who work with sensitive data

  • Mac users, the latest macOS, High Sierra, is not yet compatible with several ECU tools, and we urge users to WAIT before upgrading. As with previous OS installs, this is a permanent change – the fix for any incompatibilities is to wipe the hard drive.
  • Work with sensitive data? Please be reminded that several information types are restricted as to use and storage. Check the ITCS Sensitive Data Grid for data types, requirements and approved storage. We are all responsible for protecting the information in our care.

Voice Mail Management Transitions to Cisco Unity Web

Cisco web interface gives additional access to voice messages and settings

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus. With the addition of Cisco Unity, you’ll be able to access messages and configure settings through this new, easy-to-navigate interface. After February 5, staff will no longer be able to reset a PIN, change a greeting or other option from the options.

Through the Cisco Unity interface, you can
  • Listen to messages
  • Reply to messages
  • Forward a message
  • Send a new message
Configure voice mail settings
  • Record your name
  • Manage your standard, alternate or holiday greetings
  • Enable a notification device
  • Create a contact list for a standalone, generic voice mail account
  • Create a private list for sending voice mail to a group
Change your PIN

The voice services team urges all users to log in to the interface before February and update their PIN. A PIN is used when checking voice mail or managing settings through a phone (252.328.9870).

Log in to the Cisco Unity Connection Web Inbox at

  1. Click the Settings tab
  2. Choose Change PIN from the Passwords drop-down
  3. Type in a new PIN (digits only)
  4. Re-type the PIN to confirm
  5. Click the Save button

Want to know more? Visit the voice mail resources page for details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

ECU’s Xtender Imaging System Upgraded

Image Capture scanning for paper documents now available

Xtender, the ECU administrative imaging system used to scan student, human resource, finance and department documents was recently upgraded to include Image Capture, a new software that scans paper documents for upload to Xtender.

If you already had the Xtender Internet Explorer components installed on your PC, then Image Capture was remotely installed during the upgrade and should show in your Start menu. If your PC is ever replaced, log in to the ECU Download Center for the Image Capture software and reinstall manually.

Training Opportunities and Self Help for Xtender 8.1
  • The Xtender website. Xtender 8.1 how-to PDF guides now available from the website.
  • Cornerstone course. An Xtender 8.1 course now open to all faculty and staff. Log in to Cornerstone and search, Xtender, to register for this 20- to 30-minute session.
  • Student training. The Cornerstone course is available for anyone in PDF format on the Xtender Announcements page.

Have a specific question? Submit the Xtender service request, and a technician will contact you.

Multi-Factor Authentication for Student Email

Self Enrollment now through February 13

Students will be configuring their email accounts for Multi-Factor Authentication (MFA) during February 2018. This means that log in will require not only a passphrase but a response from a device.

Now through Tuesday, February 13, MFA enrollment is voluntary. After the voluntary enrollment period is over, student groups will begin receiving an email one week prior to mandatory enrollment.

Once a student receives his or her enrollment date, at least one of these methods of authentication must be configured:

  1. phone call
  2. text message
  3. mobile app

After MFA is enabled for an account, it cannot be accessed until MFA is configured.

Students should visit the MFA website for more information or download these step-by-step instructions.

For more assistance, students can always call the IT Help Desk at 252.328.9866 | 800.340.7081 or visit the nearest Pirate Techs location: Joyner Library 1101 | HS Student Center 211.

Multi-Factor Authentication (MFA) for Student Email

Early enrollment now through February 2018

Automatic enrollment begins Tuesday, February, 13. You will receive an email one week in advance of your account being automatically enabled.

After your account is enabled, you will be unable to access your email until MFA is configured.



Beginning Tuesday, February 13, 2018, your ECU email account will require that both your passphrase and a response from your phone be used to verify your identity when logging in from off campus.

This is called Multi-Factor Authentication (MFA), which provides an additional layer of security to protect your account. You may already be using a similar process to access your bank or Google account.

Once your account is enabled, the first time you log in to (either on or off campus), you will be prompted to set up a preferred method of MFA (choose one – you can always change it or add an additional method later).

Ready to begin using MFA now? See the attached instructions to enable your own account now.

MFA Verification Methods

Method How it Works
Multi-Factor Verification (Steps 1 and 2)
Phone Call After signing in to using your PirateID and passphrase, Microsoft calls your phone. Click the pound (#) key to verify your identity.
Mobile Text After signing in to using your PirateID and passphrase, Microsoft texts a 6-digit code to your mobile phone. Enter the code to verify your identity. Carrier text messaging rates apply.
Mobile App Download the Microsoft Authenticator app to your mobile. After signing in to using your PirateID and passphrase, either tap verify in the app or use the one-time password to verify your identity. Standard message and data charges from your carrier may apply.
App Passwords (Step 3)
App Password
Windows phone, Android, iOS
Microsoft-generated password replaces your ECU passphrase in mobile email settings and other apps for which there is no sign-in screen. If you don’t log in to an app through the purple MyMail page, you need an app password.

Need more information? Visit the MFA website. Need live help? Call the IT Help Desk 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location.