About Belinda Perkinson

Belinda works with the ITCS Training and Communications team at East Carolina University.

ECU Joins Eduroam

Enrollment is easy! Five steps in five minutes

IMPORTANT!  Macintosh users who log in with their PirateID should continue to use Buccaneer or Pirates until further notice. Wireless Windows systems that log in to the INTRA domain will automatically enroll on Tuesday, August 30. This process outlined here is for personal devices only.

During fall 2016, ECU begins the transition from the Buccaneer, Pirates and Campus Living wireless networks to the eduroam (education roaming) wireless network, a secure world-wide roaming access service developed for the international research and education community. Many institutions are now members, including our own UNC university system.

A registered user/device has an automatic internet connection wherever eduroam is available. For example, if an NCSU professor visits the ECU campus, s/he can join the ECU eduroam network using NCSU credentials.

Once you complete enrollment (called onboarding), your access is good for four years, and you have internet connectivity wherever eduroam is available. See this US map for current participating institutions.

The eduroam rollout comes just as ITCS is wrapping up a major WiFi equipment upgrade on both campuses. Hundreds of network switches to increase bandwidth with new and upgraded access points in nearly 30 locations increase coverage and capacity. With an easier process through eduroam and updated WiFi hardware, ECU is more than ready to accommodate its 23,000 daily concurrent users.

When do I enroll?

Faculty and staff.  Staff who access any ECU wireless network using a personal Mac or Windows laptop, tablet or phone (Android, iOS, Windows) can enroll now (recommended) or continue to use their current network until the end of spring 2017.

IMPORTANT!  Macintosh users who log in with their PirateID should continue to use Buccaneer or Pirates until further notice.

Wireless Windows systems that log in to the INTRA domain will automatically enroll on Tuesday, August 30.  The instructions below are for personal devices only.

Need help? See the quick steps below or visit www.ecu.edu/itcs/connect/eduroam.cfm for step-by-step instructions or call the IT Help Desk at 252.328.9866 | 800.340.7081.

What happens to the current wireless networks?

Campus Living will be decommissioned (turned off) AND NO LONGER AVAILABLE on August 18, 2016.  Buccaneer and Pirates will be available through spring 2017.  During summer 2017, ECU completes the transition so there will only be three wireless networks available to ECU users:

  1. eduroam for ECU students, staff and faculty (PirateID required)
  2. ecu-guest for campus visitors (no PirateID/no eduroam/must be sponsored by an ECU user)
  3. ecu-onboard for onboarding purposes only (new user/new device/PirateID required)

Is there an advantage to enrollment now?

Yes! Users only onboard once and access is good for four years.  An email confirms successful enrollment, and users are reminded in four years to re-enroll.  Eduroam replaces the previous multi-step “posturing” process with just five easy steps.

How do I Enroll?

To get started, you need your registered PirateID and passphrase. Next, follow this five-step, five-minute process:

  1. Navigate to onboard.ecu.edu.  How?
    • cell service
    • current internet access – Buccaneer, Pirates, Campus Living
    • ecu-onboard network – join if you have no internet access – open a browser and go to www.ecu.edu
  2. Click the onboarding icon.
  3. Confirm your OS and click the JoinNow button.
  4. Download and run the JoinNow wizard (each device must be enrolled).
  5. Authenticate with your PirateID and passphrase.

You receive an auto-generated email to confirm your enrollment and can now join the ECU eduroam network.

Need more detailed instructions?  These printable step-by-step pdf instructions with screenshots should help.  Or, call the IT Help Desk at 252.328.9866 | 800.340.7081.

Or read the FAQ at www.ecu.edu/cs-itcs/connect/eduroam.cfm.

To find out more about the eduroam service, visit http://www.eduroam.us/introduction.

Need to Request a Guest Network Account or Software/Hardware Assessment? Here’s What You Need to Know

Request a Guest Network Account

ITCS has updated the process to request a wireless guest account.  Within a few minutes, you can create the guest account and have the user online.

Here’s how…

First, know that ALL guests must have a faculty or staff sponsor who creates or approves the guest account that can be active for up to five days.

Also, the required information to create this account includes the guest’s  1) first name, 2) last name, 3) email address and 4) mobile phone number.

Request a Guest Account

See these online instructions

To request a guest network account, simply log in to the Sponsor portal at https://sponsor.ecu.edu.  Choose the “One Day” or “Five Day” option and complete the Guest Information and Access Information forms.  When you click the Create button, the account information, including the username and passphrase, is generated.  Click the Notify button to email or text these credentials to the guest.

Approve a Guest Account

Guests can request their own 3-day network account.  You are notified by email that the request is pending.  Just log in to the Sponsor portal, access the Pending Account tab and approve the request.  You will again have the option to email or text the credentials to the guest.

Conferences and Events

Often, a department sponsors an event where invited guests will need network access.  If you would like assistance with creating these accounts, please contact the IT Help Desk at 252.328.9866 one week in advance.

Want to know more? We’ve posted short web instructions and more-detailed pdf documents for requesting, approving and logging in to the network as a guest.  Visit www.ecu.edu/itcs/connect/networkGuest.cfm to learn more.

Assessments Ensure Compatibility, Compliance and Security

ITCS evaluates new and existing technology for colleges and departments to ensure compatibility with ECU’s platforms and infrastructure (network, application and environmental controls) and to identify any potential security threats to the university.

This assessment also includes verification of legal compliance regarding HIPAA, FERPA, ADA, SSN/PII, PCI and other sensitive data types.

Please request an assessment before purchasing any software. To get started, submit this service request: https://ecu.teamdynamix.com/TDClient/Requests/ServiceDet?ID=11812.

For more information concerning storage of sensitive data on campus, please refer to the following guide: http://www.ecu.edu/cs-itcs/itsecurity/sensitiveStorage.cfm

Have questions? Please contact the Central Project Office: cpo@ecu.edu