Technology Services and Resources for Students
Find software, help resources, student services and more
Please take a few moments to review these valuable technology services and resources.
Pirate Techs Student Computing Support Center
FREE, walk-in tech assistance for enrolled students
Students can visit either location – 1101 Joyner Library (252.328.5407) or 211 Health Sciences Student Center (252.744.5380) – to receive assistance with network connectivity, email and software setup, virus removal plus many more services. Pirate Techs is also a full service repair center for Apple, Lenovo and Dell computers with limited hardware support for most other computer brands as well.
There is no appointment necessary! For business hours, visit www.ecu.edu/piratetechs.
Eduroam Wireless Network
Enrollment is easy! Five steps in five minutes
ECU’s wireless network, eduroam, is a secure, world-wide roaming access service developed for the international research and education community. Many institutions are now members, including our own UNC university system.
Onboarding is a quick process. Users run the Join Now wizard to install a profile for each device and log in with their PirateID and passphrase. An email confirms successful enrollment, and users are reminded in four years to re-enroll.
Need Help Connecting? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location for personal help. The eduroam website also has step-by-step instructions with a “frequently asked” page. The printable PDF instructions here are specific to operating system.
Helpful Information from the Blackboard Team
Are you new to Blackboard, ECU’s Learning Management System?
Visit this library of short video tutorials about the tools and features in Blackboard. In addition, we invite you to visit the Blackboard Orientation course (log in with your PirateID and passphrase).
If you have added or dropped a course, enrollment updates take place in Blackboard within 12-24 hours.
It’s easy to hide past courses from your view in Blackboard. You can find instructions on the Student Information and Updates module of your Blackboard page.
Does your instructor require online tests to be taken with Respondus LockDown Browser (LDB)? If so, you will need to download LDB to your personal computer (or use a computer lab with LDB installed).
Visit the Student tab on the Blackboard blog for LockDown Browser information and instructions. Once LDB is installed, log into Blackboard from the LockDown Browser icon on your desktop to take tests and quizzes. Mac users will find LDB in their Applications.
Need Help with Blackboard? If your problem is related to course assessments, such as an assignment or quiz, please contact your instructor first. The Help Desk will not reset quizzes, change grades, clear attempts, delete discussion threads, etc. If you have a technical issue that your instructor cannot answer, please submit a Help Ticket, and it will be forwarded to the Blackboard Support Team.
Campus Licensing for the Turning Technologies Audience Response System
ECU now provides all students with Turning Technologies account licenses at no additional cost
Students with existing Turning Technologies licenses will be automatically renewed when they expire and new Turning Technologies users will receive a license automatically when they register their Turning Account in Blackboard.
Students required to use a physical clicker for polling still need to purchase a physical clicker if they don’t already have one, but at less than the cost of the clicker bundled with a license card. Visit Campus licensing for Turning Technologies; Ready for Start of the Fall Semester to learn more.
If you have any questions about Turning Technologies Campus licensing, please contact us at firstname.lastname@example.org.
Read&Write Literacy Software
Makes the web, documents and files more accessible
Read&Write makes the web, documents and files more accessible. Read&Write provides a toolbar to assist with tasks like reading text out loud, understanding unfamiliar words, and proofing written work. Faculty, staff, and students have access to Read&Write literacy software at the ECU Download Center.
Lynda.com: Learn a New Skill Online
Over 5000 video courses available FREE
ECU students, staff and faculty have access to lynda.com, an online library of instructional videos teaching the latest software tools and skills. Taught by accomplished instructors and recognized industry experts, lynda.com is a high-quality resource for students and faculty.
New to Lynda.com? Get started with this course: Learning with Lynda.com.
Have Questions? Contact the IT Help Desk at 252.328.9866 | 800.340.7081 or Submit a Service Request.