Technology Digest: August 9, 2013

ECU Students Moving into the Residence Halls:
This summer, ECU launched a new security service for the Campus Living wired/wireless network that students living in the campus residence halls use. Connecting to Campus Living will allow you to access the Internet AND internal university resources like direct access to personal Piratedrives (online file storage space), ECU network printers, etc.
This service will require both Windows and Apple (Mac) computers to meet specific requirements. Linux computers are exempt from these requirements at this time.
 
Note: Mobile devices will not be affected by the new wireless security service at this time.
 
HOW DOES THE NEW SERVICE WORK?
 
ITCS will use the security service to scan computers for the following conditions when connecting to the ECU network:
 
1. Students can use any one of the following antivirus programs:
·         McAfee
·         Sophos
·         Trend Micro
·         Kaspersky
·         Symantec – ECU offers students Symantec for FREE, and since we support this antivirus software, we are better able to troubleshoot any technical issues with you.
Even before you arrive on campus, you can download and install Symantec fromhttp://download.ecu.eduIf you decide to use Symantec, be sure to UNINSTALL ANY OTHER ANTIVIRUS SOFTWARE you have on your computer FIRST.
2.  Computers with the Windows operating system must have CRITICAL updates installed.
Computers with the Mac operating system must be up to date.
 
If your computer fails these conditions (meaning the answer is “No” to the questions above), you will be notified via an alert message with instructions that will help you resolve the issue.
3. If you are a returning student, you may have an older version of the software installed — called Clean Access Agent; we recommend UNINSTALLING THE OLDER VERSION and installing the new version fromhttp://download.ecu.edu to help minimize technical issues once you arrive on campus.
     
Even before you arrive on campus, new students can download and install the security service software — called Network Access Control (NAC) Agent — from http://download.ecu.edu.
CAN’T GET CONNECTED? WHERE TO GO FOR HELP…

If you have any questions about the new Campus Living wired/wireless network security service, please contact the IT Help Desk at 252.328.9866 (local), 800.340.7081 (toll free), or http://help.ecu.edu.
 
Special ACE Student Computer Support Center Hours – Move-in Weekend
Thursday, August 15 – Sunday, August 18
10:00am – 6:00pm
 
Locations: Aycock and White Residence Hall Computer Labs, and Rawl 108
 
IT Walk-in Help Desk – Main Campus, Austin 103, 252.328.5401
Monday through Friday 8:00am – 5:00pm
 
Frequently Asked Questions (FAQ) are online at http://www.ecu.edu/cs-itcs/connect/connect2ecuFAQ.cfm.