Need to Request a Guest Network Account or Software/Hardware Assessment? Here’s What You Need to Know

Request a Guest Network Account

ITCS has updated the process to request a wireless guest account.  Within a few minutes, you can create the guest account and have the user online.

Here’s how…

First, know that ALL guests must have a faculty or staff sponsor who creates or approves the guest account that can be active for up to five days.

Also, the required information to create this account includes the guest’s  1) first name, 2) last name, 3) email address and 4) mobile phone number.

Request a Guest Account

See these online instructions

To request a guest network account, simply log in to the Sponsor portal at https://sponsor.ecu.edu.  Choose the “One Day” or “Five Day” option and complete the Guest Information and Access Information forms.  When you click the Create button, the account information, including the username and passphrase, is generated.  Click the Notify button to email or text these credentials to the guest.

Approve a Guest Account

Guests can request their own 3-day network account.  You are notified by email that the request is pending.  Just log in to the Sponsor portal, access the Pending Account tab and approve the request.  You will again have the option to email or text the credentials to the guest.

Conferences and Events

Often, a department sponsors an event where invited guests will need network access.  If you would like assistance with creating these accounts, please contact the IT Help Desk at 252.328.9866 one week in advance.

Want to know more? We’ve posted short web instructions and more-detailed pdf documents for requesting, approving and logging in to the network as a guest.  Visit www.ecu.edu/itcs/connect/networkGuest.cfm to learn more.

Assessments Ensure Compatibility, Compliance and Security

ITCS evaluates new and existing technology for colleges and departments to ensure compatibility with ECU’s platforms and infrastructure (network, application and environmental controls) and to identify any potential security threats to the university.

This assessment also includes verification of legal compliance regarding HIPAA, FERPA, ADA, SSN/PII, PCI and other sensitive data types.

Please request an assessment before purchasing any software. To get started, submit this service request: https://ecu.teamdynamix.com/TDClient/Requests/ServiceDet?ID=11812.

For more information concerning storage of sensitive data on campus, please refer to the following guide: http://www.ecu.edu/cs-itcs/itsecurity/sensitiveStorage.cfm

Have questions? Please contact the Central Project Office: cpo@ecu.edu

Service Request System Update Goes Live Monday, May 9th!

Beginning Monday, May 9, ithelp.ecu.edu sports a brand new interface – lean and organized with the same quick turnaround time that you’re used to.

The new service request home page also includes a quick way to check the status of your submitted requests, a new student/employee Getting Started guide and contacts for the IT Help Desk when you need to speak to a live technician.

Here’s how it works:

Choose Your Category

We’ve implemented a service catalog organized by category. Just click the category that is the closest match to your request and log in with your PirateID to open the list of services.
Don’t see what you need? Once you log in, access the Services A-Z link in the top menu bar. And you always have the option to enter a general request or contact the IT Help Desk.

Choose Your Service

Once you click a service catalog category, the entry list opens. Click the entry you need, and the entry opens to a description. From the entry, you can always click a link in the breadcrumb menu at the top to go back to the category or the service catalog. The entry title and description help you decide if this is the correct entry for you. Lastly, click the topmost button from the list on the right to open the request form.

Submit Your Request

Complete the form and click the Request button. You’re done! You receive an acknowledgement email with your ticket number.

Every service request has a service level agreement (SLA) that determines the resolution time. You can check the progress of your ticket at any time by clicking the My Submitted Tickets button on the service request system home page.

We Do The Rest

Just as ECU is committed to its students and community, ITCS is committed to providing prompt assistance and personalized attention to users. Want to see how we intend to continue this promise? Get a sneak peek through this demonstration video.