What You Need to Know Before Purchasing Apple Laptops

The new 2016 MacBook Pro models have two major changes in the hardware that should be noted.

Hardware change one:

The new SSD hard drive is soldered to the board. This means it cannot be replaced without replacing the entire logic board. Retrieval of data on the laptop may not be possible depending on the extent of the damage. (Apple warranty is for manufacturing issues only; not for liquid spills, drops or abuse).

With this new format, it will be critical for you to back up your data using the Piratedrive for sensitive documents and OneDrive for off-campus collaboration.

Hardware change two:

The ports on the sides of your new laptop have completely changed. They are now all USB-C, so you will need to research the adapters to attach any monitors, printers, keyboards or other peripherals. The Belkin USB-C to Gigabit Ethernet Adapter is required to attach to ECU’s network. Details can be found at: https://support.apple.com/en-us/HT204360.

New features:

Siteimprove Accessibility Reports Now Available for Users

Phase II begins this month

As the owner of online content posted on the ecu.edu domain–including department CommonSpot sites, WordPress blogs and the MyWeb/WWW2 servers–you recently received an email announcing changes to ECU’s Web Standards and Responsibilities which includes adoption of the WCAG 2.0 AA accessibility standard.

One way we are helping you comply with WCAG 2.0 is the rollout of the Siteimprove Web Governance tool. Siteimprove constantly crawls our online content page by page to flag quality issues like broken links, misspelled words and accessibility problems. Issues are compiled into two, individualized monthly reports for each content owner who has requested them.

Siteimprove Project

The Siteimprove project was divided into two phases: 1) Quality Assurance (QA), and 2) Accessibility.

Phase I. During summer/fall 2016, Quality Assurance reports were released to users listing misspelled words, broken page links and broken PDF links. We’ve heard from users who requested reports that this has made finding and fixing quality issues a much easier process.

Phase II. begins this month (March 2017), and accessibility reports will be sent to those already receiving QA reports.

Siteimprove reports are easy to use. Click a link in the report to open Siteimprove’s online version. Errors are highlighted and the screen includes an explanation and appropriate fix.

In addition to the monthly Siteimprove reports, there is now a Siteimprove Accessibility Checker extension for the Chrome Browser. Once added to Chrome, you are able to check an individual page for WCAG 2.0 issues. Problems are highlighted on the page, and the extension includes an explanation of the problem and the fix.

Compliance Oversight

Please note that, as a part of the university’s Web Content Regulation, several randomly-selected websites are reviewed quarterly by Disability Support Services, ITCS and Creative Services to ensure compliance with accessibility, security and adherence to design requirements outlined in the regulation. Site owners are emailed the results.

Learn More and Request Your Report

  1. Visit the Siteimprove website for an overview of the tool.
  2. Submit the Siteimprove request to receive your site reports (both QA and accessibility).
  3. Visit the Get Started pages:
    1. Quality Assurance (QA) Report
    2. Accessibility Report

Need More Help?

In addition to online help, we offer one-on-one consults and group training to help site users get started. Submit the Web Hosting Support service request to schedule time with a team member or ask a question.

We’ve Made the Passphrase Reset Process One Step Easier

Mobile SMS text available TODAY, February 8

Occasionally, you may be locked out of your PirateID account. However, it’s easy to reset the passphrase, just log in to the passphrase maintenance website (http://pirateid.ecu.edu) and answer your pre-selected security questions to enter the main menu.

But what if you can’t remember the answers to your security questions?

In the past, you were required to complete a reset form and fax, email or present the form in person to receive an activation code.

This process is now easier (no more paper forms)

Beginning TODAY, ITCS has rolled out a new feature of the passphrase maintenance process that allows you to register a mobile number that texts the activation code if your account becomes locked. This new, self-service process eliminates the need for the paper form and is a much faster, more efficient and secure way to manage your account.

As a current user, add your mobile number any time by following these six steps. The format for adding your mobile is 2521234567 with no spaces, no hyphens.

Add your mobile number

  1. Navigate to http://pirateid.ecu.edu
  2. Type in your PirateID and the challenge text. Click Next.
  3. Answer your authentication questions to access the Passphrase Maintenance Home screen.
  4. Click the Set Mobile Number The Set Mobile Number screen opens.
  5. Type in your mobile number, digits only (no spaces, no hyphens). EXAMPLE: 2521234567.
  6. Click Continue and follow all prompts to complete the process.

I answered my security questions incorrectly. How do I get an Activation Code?

If you answer your security questions incorrectly, the screen below opens to walk you through obtaining an activation code to access the passphrase maintenance main menu page. Beginning TODAY, there will be two self-service ways to request this code: 1) through email, or 2) through an SMS text code (see above for set up instructions).

Request an activation code through email.

If the account is not locked, the passphrase is not expired and you know the passphrase – in other words, ECU email is still accessible – click the Email Code button and follow the instructions sent to your inbox.

Return to the passphrase maintenance website and follow the screens – using the emailed activation code – to access the maintenance main menu page features to unlock the account or change the passphrase.

Request an activation code through a text message.

If your account is locked or the passphrase is expired, you can choose the Text Code button to request the activation code through an SMS message to a cell phone (must be previously set up).

Other options on the Passphrase MaintenanceAuthentication Failed screen include:

  • Retry – goes back to previous page to type in security question answers again
  • Cancel

If, at any time, assistance is required, call the IT Help Desk at 252.328.9866 | 800.340.7081.