New ITCS Website Offers User-Centered Interface

So, what do you need to do today? Finding the IT information you need is easier than ever using our new interactive website.

Category-based navigation, help resources on every page, ITCS-specific search and trending topics make our new site more useful, more powerful…more purposeful.

Visit us at or take a look at our introductory video (02:22) or match a numbered item in the list below to the screen shot.


The first thing to explore on the home page is the category section. Click a category icon and jump to a list of items for that subject. Click an item to see the specific information for an individual service. And don’t forget to try the Getting Started category and the A-Z list of all services.


From the A-Z list, filter services by IT policies, pages, training and online tutorials to narrow your options to exactly the information you need.


Type a term into the search box to locate related information only within the ITCS website rather than the entire ECU website.

Trending Searches3

Check this home page list of recently-searched topics—you may find your answer here as well.


At the bottom of every page is a “sticky menu” with support options. Scroll up or down, and the menu is always available if you need to call the Help Desk, chat with a technician or find a support service.


Need to quickly find the Cornerstone login? Click the Logins tab to find the top 20 logins for ECU.


See the latest tools and project launches from ITCS, complete with videos!

Interface10-15While our former site served us well, it is important that we deliver the best user experience, bringing more intuitive navigation and a more simplified way to discover the products and services most useful to you.

Purposeful. No confusion, just a clean, lean look that gets you from here to there in record time.

Office 365 ProPlus Gets Personal for Faculty and Staff

Just like students, faculty and staff now have an Office 365 ProPlus subscription that includes five Microsoft Office download licenses (full version) for five personal PC or Mac computers, five Office licenses for tablets plus mobile apps for smartphones.

For example, download Office to your Windows home desktop and your Mac laptop with three licenses left. Download the tablet version of Office to your iPad with four download licenses left for your other tablets.

Your license is active until retirement or you otherwise leave ECU. Retirees and non-employees are not eligible for ECU’s ProPlus license.

Office upgrades are now considered updates with no more installation disks or license codes—monthly updates ensure you always have the latest security and features.

Available Software

Mac: Lync, Excel, OneNote, Outlook, PowerPoint, Word. Office version 2016 for Yosemite and 2011 for all other OS X users.

Windows: Access, Excel, InfoPath, OneNote, Outlook, PowerPoint, Publisher, Word, Skype for Business (can be used interchangeably with Lync). Office version 2013 for Windows 7, 8 and 8.1; 2010 for all other Windows OS users.

Downloads are full versions that work offline. However, users must connect to the Internet at least once every 30 days to verify their subscription. Otherwise, Office 365 ProPlus goes into reduced functionality mode. Once verified, full functionality is restored.

What about ECU-purchased computers?  There are two ways to update your ECU-owned computer to Office 2013 (Windows) or Office 2016 (Mac):  1) download the Microsoft Office suite from and install the upgrade yourself, 2) submit an IT service request to have Office 2013/2016 installed for you. Note that ECU Download Center software is for ECU-purchased systems only.

Get Started

Log in to using your PirateID and passphrase.

Click the Settings icon on the right and then choose Office 365 settings. Manage the look, Office downloads and licenses from the convenient interface.

Where to Learn More

Visit the Office 365 website to learn details about your Office 365 subscription with links to troubleshooting and training.

Learn with

Log in to your account to access helpful Office instructional courses. Here are just a few:

Questions? Visit the IT Walk-in Help Desk on either campus or call the IT Help Desk at 252.328.9866 | 800.340.7081.