April 2018 Technology News – Students

All Aboard to ECU’s eduroam Wireless Service – Easier than ever for faculty, staff and students to connect

Eduroam is a secure, world-wide roaming access service and ECU’s primary wireless network. Once enrolled, you have an automatic internet connection wherever eduroam is available – including many UNC campuses. See this US map for current participating institutions.

Onboarding is an easy process, just install a certificate to your mobile device and authenticate with your PirateID and passphase. Access is good for four years.
Choose your most convenient process below to onboard. See these step-by-step instructions with screen shots of each operating system for more details.

Pre-Enroll Off Campus

It often saves time to install the eduroam device certificate before coming to campus. All you need is internet access and an active (registered) PirateID.

  1. From the device, open a browser and navigate to “onboard.ecu.edu.”
  2. Click the “Begin Onboarding Process” icon.
  3. The “ECU Network Configuration Utility opens.” Click “JoinNow.”
  4. Follow the prompts to install the certificate.
  5. Authenticate again with your PirateID and passphrase, if prompted.
  6. Install the certificate on each mobile device you wish to onboard.
  7. When you arrive on campus, join the eduroam network.

Enroll On Campus

Method 1. Your PirateID must be active.

  1. From the wireless settings of your device, choose the eduroam network.
  2. Authenticate (sign in) using your PirateID and passphrase.
  3. Open a web browser and navigate to www.ecu.edu.
  4. The “Network Configuration Utility” page opens. Click “JoinNow.”
  5. Follow the prompts to install the certificate.
  6. Authenticate again with your PirateID and passphrase, if prompted.
  7. Install the certificate on each mobile device you wish to onboard.

Method 2. Join through your cell service using the instructions for pre-enrollment.

Need help?

All users can call the IT Help Desk at 252.328.9866 or 800.340.7081.

For one-on-one personal help, students can stop by the nearest Pirate Techs office

Reminders for Graduates – Email, ECU file and software housekeeping

With all the excitement of completed exams and the thrill of graduation, it’s easy to forget about your ECU email, stored files and software. Here’s how to smoothly transition to your next life with these reminders.

ECU student email automatically transitions to the alumni system

Your ECU email address automatically changes to xxxx@ecualumni.ecu.edu and all items in your student account migrate to the alumni inbox. While you can no longer send messages from the old student account, any email sent to the xxxx@students.ecu.edu is forwarded to the new alumni account. The login for the alumni account is the last PirateID and passphrase used as an enrolled student. You will be notified before the transition and must manually update mobile email accounts.

Your OneDrive cloud storage and any documents stored there will also migrate. However, any Office 2016 downloads on your computer will cease to function after graduation. Online Office apps will still be available through OneDrive for editing your stored files.

Files stored on ECU systems need to be moved

Documents saved in Piratedrive, iWebfolio, MyWeb or a blog will be lost unless moved to personal storage. The same goes for research survey data saved in Qualtrics. You may have personal storage available, and OneDrive cloud is also available through the alumni account.

ECU-licensed software needs to be removed from your computer

You are required to remove all university-licensed software installed while enrolled at ECU. This helps us comply with software licensing agreements. We appreciate your cooperation in this.

Increased Account Security for Student Email

Enable your account now through the ECU passphrase maintenance website

Beginning Tuesday, February 13, 2018, your ECU email account will require that both your passphrase and a response from your phone be used to verify your identity when logging in from off campus. This is called Multi-Factor Authentication (MFA), which provides an additional layer of security for your account.

Mandatory MFA for student email begins Tuesday, February 13

You will be notified one week prior to your account being enabled

Once enabled, your email is unavailable until MFA is configured

Ready to Begin Using MFA Now?

Follow these steps to enable your own account. Setup instructions with screen shots are attached (PDF). Visit the MFA website for more information, including a frequently asked questions section.

  1. To enable MFA on your email account, log in to pirateid.ecu.edu from a computer browser.
  2. Click the Multi-Factor Authentication (MFA) icon. A new page opens.
  3. Click the Enable Multi-Factor button. The page changes.
  4. Click the Main Menu button to return to the maintenance home page.
  5. Click the Exit System icon.
  6. Log in to your email account and follow the steps to configure one of the MFA methods below.
Method How it Works

MFA Authentication Options

Multi-Factor Verification (Steps 1 and 2)
Phone Call After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft calls your phone. Click the pound (#) key to verify your identity.
Mobile Text After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft texts a 6-digit code to your mobile phone. Enter the code to verify your identity. Carrier text messaging rates apply.
Mobile App Download the Microsoft Authenticator app to your mobile. After signing in to mymail.ecu.edu using your PirateID and passphrase, either tap verify in the app or use the one-time password to confirm your identity. Standard message and data charges from your carrier may apply.
App Passwords (Step 3)
App Password
Windows phone, Android, iOS
Microsoft-generated password replaces your ECU passphrase in mobile email settings and other apps for which there is no sign-in screen. If you don’t log in to an app through the purple MyMail page, you need an app password.


Need more information?
Visit the MFA website for step-by-step instructions with screen shots. Need live help? Call the IT Help Desk 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location: Joyner 1101 | Health Sciences Student Center 211.

Spring 2018 – Welcome Back, Students!

Technology Services and Resources for Students

Find software, help resources, student services and more

Please take a few moments to review these valuable technology services and resources.

Pirate Techs Student Computing Support Center

FREE, walk-in tech assistance for enrolled students

Students can visit either location – 1101 Joyner Library (252.328.5407) or 211 Health Sciences Student Center (252.744.5380) – to receive assistance with network connectivity, email and software setup, virus removal plus many more services. Pirate Techs is also a full service repair center for Apple, Lenovo and Dell computers with limited hardware support for most other computer brands as well.

There is no appointment necessary! For business hours, visit www.ecu.edu/piratetechs.

Eduroam Wireless Network

Enrollment is easy! Five steps in five minutes

ECU’s wireless network, eduroam, is a secure, world-wide roaming access service developed for the international research and education community. Many institutions are now members, including our own UNC university system.

Onboarding is a quick process. Users run the Join Now wizard to install a profile for each device and log in with their PirateID and passphrase. An email confirms successful enrollment, and users are reminded in four years to re-enroll.

Need Help Connecting? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location for personal help. The eduroam website also has step-by-step instructions with a “frequently asked” page. The printable PDF instructions here are specific to operating system.

Helpful Information from the Blackboard Team

Are you new to Blackboard, ECU’s Learning Management System?

Visit this library of short video tutorials about the tools and features in Blackboard. In addition, we invite you to visit the Blackboard Orientation course (log in with your PirateID and passphrase).

If you have added or dropped a course, enrollment updates take place in Blackboard within 12-24 hours.

It’s easy to hide past courses from your view in Blackboard. You can find instructions on the Student Information and Updates module of your Blackboard page.

Does your instructor require online tests to be taken with Respondus LockDown Browser (LDB)? If so, you will need to download LDB to your personal computer (or use a computer lab with LDB installed).

Visit the Student tab on the Blackboard blog for LockDown Browser information and instructions. Once LDB is installed, log into Blackboard from the LockDown Browser icon on your desktop to take tests and quizzes. Mac users will find LDB in their Applications.

Need Help with Blackboard? If your problem is related to course assessments, such as an assignment or quiz, please contact your instructor first. The Help Desk will not reset quizzes, change grades, clear attempts, delete discussion threads, etc. If you have a technical issue that your instructor cannot answer, please submit a Help Ticket, and it will be forwarded to the Blackboard Support Team.

Campus Licensing for the Turning Technologies Audience Response System

ECU now provides all students with Turning Technologies account licenses at no additional cost

Students with existing Turning Technologies licenses will be automatically renewed when they expire and new Turning Technologies users will receive a license automatically when they register their Turning Account in Blackboard.

Students required to use a physical clicker for polling still need to purchase a physical clicker if they don’t already have one, but at less than the cost of the clicker bundled with a license card. Visit Campus licensing for Turning Technologies; Ready for Start of the Fall Semester to learn more.

If you have any questions about Turning Technologies Campus licensing, please contact us at clickers@ecu.edu.

Read&Write Literacy Software

Makes the web, documents and files more accessible

Read&Write makes the web, documents and files more accessible. Read&Write provides a toolbar to assist with tasks like reading text out loud, understanding unfamiliar words, and proofing written work. Faculty, staff, and students have access to Read&Write literacy software at the ECU Download Center.

Lynda.com: Learn a New Skill Online

Over 5000 video courses available FREE

ECU students, staff and faculty have access to lynda.com, an online library of instructional videos teaching the latest software tools and skills. Taught by accomplished instructors and recognized industry experts, lynda.com is a high-quality resource for students and faculty.

New to Lynda.com? Get started with this course: Learning with Lynda.com.

Have Questions? Contact the IT Help Desk at 252.328.9866 | 800.340.7081 or Submit a Service Request.