ECU Eduroam Transition Ongoing – Have You Switched?

The ECU Networking team will be located outside Wright Plaza/Dowdy Student Stores today and tomorrow to provide more information to students, faculty and staff regarding the eduroam onboarding process.

  • Wednesday, September 14, 9:30 am – 1:00 pm
  • Thursday, September 15th, 9:30 am – 1:00 pm

The move to eduroam, ECU’s newest wireless service, continues as more students, faculty and staff onboard.

In August, ECU began the transition from the Buccaneer, Pirates and Campus Living networks to eduroam (education roaming), a secure world-wide roaming access service developed for the international research and education community. Many institutions are now members, including several other UNC institutions.

Why you should switch now

  • No more complicated “posturing” to join a network. Onboarding is only required once for a device.
  • Your access is good for four years.
  • You have internet access wherever eduroam is available, whether at ECU or another campus. See this US map for current participating institutions.

What happens to the current wireless networks?

Campus Living is no longer available to users.  Buccaneer and Pirates are available through spring 2017.  After ECU completes the switch, there will only be three wireless networks available to ECU users:

  1. eduroam for ECU students, staff and faculty (onboarding and PirateID required)
  2. ecu-guest for campus visitors (no PirateID/no eduroam/must be sponsored by an ECU user)
  3. ecu-onboard for onboarding purposes only (new user/new device/PirateID required)

How do users onboard to eduroam?

Follow this short, five-minute process. If your device already has network access, skip steps 1 and 2. You receive an auto-generated confirmation email after successful onboarding.

  1. Join the ecu-onboard SSID (network) and open a browser to www.ecu.edu (ECU’s home page).
  2. Authenticate (enter your PirateID and passphrase) to the ecu-onboard SSID captive portal. You will be redirected to the onboard.ecu.edu page.
  3. Click the Begin Onboarding Process icon.
  4. Check that your OS is correct and click the JoinNow button.
  5. Run the JoinNow wizard – this installs a certificate to your device.
  6. Connect to the eduroam SSID.

Need more help?

Call the IT Help Desk at 252.328.9866 | 800.340.7081. Students are urged to visit the nearest Pirate Techs Student Computer Support Center. Staff can stop by the IT Walk-in Help Desk.

Visit our table for more information

During September, the ECU Networking team will be located outside Wright Plaza/Dowdy Student Stores to provide more information to students, faculty and staff regarding the eduroam onboarding process.

  • Wednesday, September 14, 9:30 am – 1:00 pm
  • Thursday, September 15th, 9:30 am – 1:00 pm

Or read the FAQ at www.ecu.edu/cs-itcs/connect/eduroam.cfm.

A word about wireless connectivity on campus

While we strive to provide the widest wireless network coverage possible, our first priority is ensuring network access is available within buildings, libraries, computer labs and residence halls. Users will notice their device switches to cell data (if available for the device) when they exit a building.

ECU has extensive indoor wireless coverage but limited outdoor coverage. This year, based on student survey results, we plan to increase outdoor wireless coverage in key high traffic areas.

Service Request System Update Goes Live Monday, May 9th!

Beginning Monday, May 9, ithelp.ecu.edu sports a brand new interface – lean and organized with the same quick turnaround time that you’re used to.

The new service request home page also includes a quick way to check the status of your submitted requests, a new student/employee Getting Started guide and contacts for the IT Help Desk when you need to speak to a live technician.

Here’s how it works:

Choose Your Category

We’ve implemented a service catalog organized by category. Just click the category that is the closest match to your request and log in with your PirateID to open the list of services.
Don’t see what you need? Once you log in, access the Services A-Z link in the top menu bar. And you always have the option to enter a general request or contact the IT Help Desk.

Choose Your Service

Once you click a service catalog category, the entry list opens. Click the entry you need, and the entry opens to a description. From the entry, you can always click a link in the breadcrumb menu at the top to go back to the category or the service catalog. The entry title and description help you decide if this is the correct entry for you. Lastly, click the topmost button from the list on the right to open the request form.

Submit Your Request

Complete the form and click the Request button. You’re done! You receive an acknowledgement email with your ticket number.

Every service request has a service level agreement (SLA) that determines the resolution time. You can check the progress of your ticket at any time by clicking the My Submitted Tickets button on the service request system home page.

We Do The Rest

Just as ECU is committed to its students and community, ITCS is committed to providing prompt assistance and personalized attention to users. Want to see how we intend to continue this promise? Get a sneak peek through this demonstration video.