WordPress blogs now only created upon request, Changes to ECU’s Buccaneer wireless network

January 5, 2014
Please take a few moments to read these important announcements from ITCS…


 WordPress blogs now only created upon request 

ECU WordPress blogs are no longer automatically created when a user logs into MyWeb the first time. Blogs will only be created upon request. To request a blog, please submit an IT Help Desk service request at https://ithelp.ecu.edu. 

Changes to ECU’s Buccaneer wireless network

On Sunday, January 4, 2015, ITCS began requiring users to have the Cisco NAC Agent installed on Windows computers prior to accessing network resources through the ECU BUCCANEER wireless network. 

This change has been implemented as a means to safeguard the ECU network, systems, and data against computer viruses and vulnerabilities. This software determines whether or not your system is up to date with critical updates to the operating system and if you have an acceptable antivirus application loaded with current virus definitions.
  • ECU-owned Windows mobile computers should have received the Cisco NAC Agent automatically through ITCS Desktop Technologies Support.
  • For personal Windows computers, the Cisco NAC Agent software is available via the ECU Download Center.
The software is not available for iPads, Windows Tablets, Google Chrome Books and Smartphones. These types of devices will be allowed access to the network without the software. 
Will this change the way I connect to the Buccaneer wireless network?
Upon connecting to the ECU BUCCANEER wireless network, the Windows user will be prompted to install the Cisco NAC Agent prior to accessing network resources through the ECU BUCCANEER wireless network if the agents is not already installed.
Once installed, the software will determine if you need to install critical updates to your operating system or current virus definitions to your Antivirus application. We encourage you to follow any recommendations to update your device(s); however, if you choose not to install updates at this time, you will still be able to connect to the Buccaneer network.
As of March 2015, you will be required to follow the Cisco NAC Agent recommendations and install critical updates to your operating system or current virus definitions to your antivirus application. 
More information and help 

You can connect to either the Pirates, Buccaneer, or Campus Living (residence halls) wireless network while on campus:.

  • connecting to Pirates will allow you to access ONLY the Internet and ECU Internet services like OneStop, Blackboard, the ECU Web site, Piratemail, Outlook Live student e-mail, ect.
  • connecting to Buccaneer and Campus Living will allow you to access the Internet AND internal university resources like direct access to personal departmental Piratedrives, ECU network printers and departmental systems, ect.

If you have any questions or experience any difficulties with the new wireless security service, please contact the IT Help Desk at 328.9866 or http://help.ecu.edu 

Welcome Back!

January 2015
ECU Faculty, Staff, and Students: We hope that your semester is off to a great start! Check out this month’s Technology Digest news to learn more about:

  • Helpful Technology Resources for Students
  • New Pirate Print Locations on Campus!
  • Accessibility Tips: Five Ways to Get Started
  • Crash Plan Backup Utility Makes Lost Data a Thing of the Past
  • Check out ITCS’s 2014 Year in Review

     Helpful Technology Resources for Students

    image009Whether students need to create a Web site, store course files in a secure location, learn more about Microsoft Word or Excel to complete a project, or search for a campus computer lab in which to work – ITCS is here for you!

    Please take a few moments to review these valuable Student Technology Services and Resources!

New Pirate Print Locations on Campus!

Students- did you know that you can send a
print job from your personal computer – on or off campus – to a print kiosk located on campus? Current Pirate Print kiosk locations are:

  • Allied Health Building (2nd floor entrance to Laupus Library)
  • Austin Lobby (by Austin 104 computer lab)
  • Bate 3rd Floor
  • Mendenhall Student Center (Main Level)
  • Rivers (by Rivers 139 computer lab)
  • Ross Hall – SoDM (student lounge area)
  • Wright Place (walkway between Dowdy Student Stores and Wright Place)

    More information is available at: http://www.ecu.edu/cs-itcs/pirateprint/index.cfm

Accessibility Tips: Five Ways to Get Started

We all know it’s important to create online materials that follow ADA regulations for accessibility. But you may be asking yourself “How do I begin?” and “How do I really know my information is accessible?”image008

Making your online content more accessible is easier than you think. Start with a few, simple changes like these and then check your pages using the tools below.

  1. Fonts should be easy to read. Tried and true paragraph fonts include Ariel, Helvetica and Verdana.
  2. Foreground and background should display sufficient contrast. Black text on a white background is the best.
  3. Provide alt text for all images. This is the text seen when the mouse rolls over. But more importantly, a screen reader reads this text to a user who doesn’t see the image.
  4. Provide closed captioning for videos. If your video requires captioning, contact the Department for Disability Support Services (www.ecu.edu/cs-studentlife/dss).
  5. Provide a transcript for audio.

There are lots of good tools out there to check your online content for accessibility. One of the best is the WebAIM (http://webaim.org/) Web site with the Center for Persons with Disabilities at Utah State University. The Web site includes an easy-to-understand training module for those who want to know more (http://webaim.org/intro); however, the free WebAIM tool (http://webaim.org/resources) does not only check your content for accessibility, but also lets you know how to fix it. For example, type your URL into the WAVE tool and color-coded icons appear:  green means accessible, red and yellow mean a second look. Click the icon for a detailed explanation.

Want to know more? Visit the ITCS accessibility tips page (www.ecu.edu/cs-itcs/webpublishing/accessibility.cfm) or sign up for the accessible content training class through Cornerstone.

Crash Plan Backup Utility Makes Lost Data a Thing of the Past

Computer crashes and accidental deletions happen. But lost data is a thing of the past with CrashPlan backup utility. Easy to download and easy to configure, CrashPlan works in the background for continuous file backup on either Mac or Windows. It even offers previous versions of each file in the event a file is restored. Features include:image016

  • Windows and Mac availability
  • Unlimited online storage
  • Minute-by-minute backups
  • 448-bit file encryption
  • Online, email and phone support
  • Mobile app to view files
  • File restore through Web browser
  • Real-time dashboard reporting

So, how do departments request CrashPlan for users?

Licensed by ECU, this application is available to ECU departments through an annual license fee of $83 per user. Users can install CrashPlan on up to four ECU-owned computers.

After the payment process is complete, users are able to download the desktop app through the ECU Download Center. Departments are contacted annually for renewal.

Visit the CrashPlan Web site for more details on security, how-to instructions and vendor support.

Check out ITCS’s 2014 Year in Review image017

When we in ITCS look back at 2014, all we can say is, “Whew!” Saying this was a busy campus is the epitome of understatement for us all. We invite you to review the many noteworthy accomplishments of last year in our Annual Report.