Piratemail Updating Over the Summer – Beginning with the Login

Beginning this Sunday, May 22, the Piratemail login gets an updated look:

This is just the first of several updates as we migrate from Exchange 2010 to Exchange 2013 with most enhancements improving the servers’ backend performance.

Users will notice that, during the migration, they won’t be able to double-click an archived (vaulted) message to access it. However, they can still click the View the original item link within the vaulted message (see screenshot, below). This only affects accessing vaulted emails from the Outlook Web App (Piratemail) during this upgrade, and the process for opening archived emails through Outlook during this time remains the same.

We’ll announce when other new features launch through this migration. Stay tuned!

Service Request System Update Goes Live Monday, May 9th!

Beginning Monday, May 9, ithelp.ecu.edu sports a brand new interface – lean and organized with the same quick turnaround time that you’re used to.

The new service request home page also includes a quick way to check the status of your submitted requests, a new student/employee Getting Started guide and contacts for the IT Help Desk when you need to speak to a live technician.

Here’s how it works:

Choose Your Category

We’ve implemented a service catalog organized by category. Just click the category that is the closest match to your request and log in with your PirateID to open the list of services.
Don’t see what you need? Once you log in, access the Services A-Z link in the top menu bar. And you always have the option to enter a general request or contact the IT Help Desk.

Choose Your Service

Once you click a service catalog category, the entry list opens. Click the entry you need, and the entry opens to a description. From the entry, you can always click a link in the breadcrumb menu at the top to go back to the category or the service catalog. The entry title and description help you decide if this is the correct entry for you. Lastly, click the topmost button from the list on the right to open the request form.

Submit Your Request

Complete the form and click the Request button. You’re done! You receive an acknowledgement email with your ticket number.

Every service request has a service level agreement (SLA) that determines the resolution time. You can check the progress of your ticket at any time by clicking the My Submitted Tickets button on the service request system home page.

We Do The Rest

Just as ECU is committed to its students and community, ITCS is committed to providing prompt assistance and personalized attention to users. Want to see how we intend to continue this promise? Get a sneak peek through this demonstration video.