We’ve Made the Passphrase Reset Process One Step Easier

Mobile SMS text available TODAY, February 8

Occasionally, you may be locked out of your PirateID account. However, it’s easy to reset the passphrase, just log in to the passphrase maintenance website (http://pirateid.ecu.edu) and answer your pre-selected security questions to enter the main menu.

But what if you can’t remember the answers to your security questions?

In the past, you were required to complete a reset form and fax, email or present the form in person to receive an activation code.

This process is now easier (no more paper forms)

Beginning TODAY, ITCS has rolled out a new feature of the passphrase maintenance process that allows you to register a mobile number that texts the activation code if your account becomes locked. This new, self-service process eliminates the need for the paper form and is a much faster, more efficient and secure way to manage your account.

As a current user, add your mobile number any time by following these six steps. The format for adding your mobile is 2521234567 with no spaces, no hyphens.

Add your mobile number

  1. Navigate to http://pirateid.ecu.edu
  2. Type in your PirateID and the challenge text. Click Next.
  3. Answer your authentication questions to access the Passphrase Maintenance Home screen.
  4. Click the Set Mobile Number The Set Mobile Number screen opens.
  5. Type in your mobile number, digits only (no spaces, no hyphens). EXAMPLE: 2521234567.
  6. Click Continue and follow all prompts to complete the process.

I answered my security questions incorrectly. How do I get an Activation Code?

If you answer your security questions incorrectly, the screen below opens to walk you through obtaining an activation code to access the passphrase maintenance main menu page. Beginning TODAY, there will be two self-service ways to request this code: 1) through email, or 2) through an SMS text code (see above for set up instructions).

Request an activation code through email.

If the account is not locked, the passphrase is not expired and you know the passphrase – in other words, ECU email is still accessible – click the Email Code button and follow the instructions sent to your inbox.

Return to the passphrase maintenance website and follow the screens – using the emailed activation code – to access the maintenance main menu page features to unlock the account or change the passphrase.

Request an activation code through a text message.

If your account is locked or the passphrase is expired, you can choose the Text Code button to request the activation code through an SMS message to a cell phone (must be previously set up).

Other options on the Passphrase MaintenanceAuthentication Failed screen include:

  • Retry – goes back to previous page to type in security question answers again
  • Cancel

If, at any time, assistance is required, call the IT Help Desk at 252.328.9866 | 800.340.7081.

We’ve Made the Passphrase Reset Process One Step Easier

Mobile SMS text available February 8

Occasionally, you may be locked out of your PirateID account. However, it’s easy to reset the passphrase, just log in to the passphrase maintenance website (http://pirateid.ecu.edu) and answer your pre-selected security questions to enter the main menu.

But what if you can’t remember the answers to your security questions?

In the past, you were required to complete a reset form and fax, email or present the form in person to receive an activation code.

This process is about to get easier (no more paper forms)

Beginning Wednesday, February 8, ITCS rolls out a new feature of the passphrase maintenance process that allows you to register a mobile number that texts the activation code if your account becomes locked. This new, self-service process eliminates the need for the paper form and is a much faster, more efficient and secure way to manage your account.

As a current user, add your mobile number any time after February 8 by following these six steps. The format for adding your mobile is 2521234567 with no spaces, no hyphens.

Add your mobile number

  1. Navigate to http://pirateid.ecu.edu
  2. Type in your PirateID and the challenge text. Click Next.
  3. Answer your authentication questions to access the Passphrase Maintenance Home screen.
  4. Click the Set Mobile Number The Set Mobile Number screen opens.
  5. Type in your mobile number, digits only (no spaces, no hyphens). EXAMPLE: 2521234567.
  6. Click Continue and follow all prompts to complete the process.

I answered my security questions incorrectly. How do I get an Activation Code?

If you answer your security questions incorrectly, the screen below opens to walk you through obtaining an activation code to access the passphrase maintenance main menu page. Beginning February 8, there will be two self-service ways to request this code: 1) through email, or 2) through an SMS text code (see above for set up instructions).

Request an activation code through email.

If the account is not locked, the passphrase is not expired and you know the passphrase – in other words, ECU email is still accessible – click the Email Code button and follow the instructions sent to your inbox.

Return to the passphrase maintenance website and follow the screens – using the emailed activation code – to access the maintenance main menu page features to unlock the account or change the passphrase.

Request an activation code through a text message.

If your account is locked or the passphrase is expired, you can choose the Text Code button to request the activation code through an SMS message to a cell phone (must be previously set up).

Other options on the Passphrase MaintenanceAuthentication Failed screen include:

  • Retry – goes back to previous page to type in security question answers again
  • Cancel

If, at any time, assistance is required, call the IT Help Desk at 252.328.9866 | 800.340.7081.

ECU Eduroam Transition Ongoing – Have You Switched?

The ECU Networking team will be located outside Wright Plaza/Dowdy Student Stores today and tomorrow to provide more information to students, faculty and staff regarding the eduroam onboarding process.

  • Wednesday, September 14, 9:30 am – 1:00 pm
  • Thursday, September 15th, 9:30 am – 1:00 pm

The move to eduroam, ECU’s newest wireless service, continues as more students, faculty and staff onboard.

In August, ECU began the transition from the Buccaneer, Pirates and Campus Living networks to eduroam (education roaming), a secure world-wide roaming access service developed for the international research and education community. Many institutions are now members, including several other UNC institutions.

Why you should switch now

  • No more complicated “posturing” to join a network. Onboarding is only required once for a device.
  • Your access is good for four years.
  • You have internet access wherever eduroam is available, whether at ECU or another campus. See this US map for current participating institutions.

What happens to the current wireless networks?

Campus Living is no longer available to users.  Buccaneer and Pirates are available through spring 2017.  After ECU completes the switch, there will only be three wireless networks available to ECU users:

  1. eduroam for ECU students, staff and faculty (onboarding and PirateID required)
  2. ecu-guest for campus visitors (no PirateID/no eduroam/must be sponsored by an ECU user)
  3. ecu-onboard for onboarding purposes only (new user/new device/PirateID required)

How do users onboard to eduroam?

Follow this short, five-minute process. If your device already has network access, skip steps 1 and 2. You receive an auto-generated confirmation email after successful onboarding.

  1. Join the ecu-onboard SSID (network) and open a browser to www.ecu.edu (ECU’s home page).
  2. Authenticate (enter your PirateID and passphrase) to the ecu-onboard SSID captive portal. You will be redirected to the onboard.ecu.edu page.
  3. Click the Begin Onboarding Process icon.
  4. Check that your OS is correct and click the JoinNow button.
  5. Run the JoinNow wizard – this installs a certificate to your device.
  6. Connect to the eduroam SSID.

Need more help?

Call the IT Help Desk at 252.328.9866 | 800.340.7081. Students are urged to visit the nearest Pirate Techs Student Computer Support Center. Staff can stop by the IT Walk-in Help Desk.

Visit our table for more information

During September, the ECU Networking team will be located outside Wright Plaza/Dowdy Student Stores to provide more information to students, faculty and staff regarding the eduroam onboarding process.

  • Wednesday, September 14, 9:30 am – 1:00 pm
  • Thursday, September 15th, 9:30 am – 1:00 pm

Or read the FAQ at www.ecu.edu/cs-itcs/connect/eduroam.cfm.

A word about wireless connectivity on campus

While we strive to provide the widest wireless network coverage possible, our first priority is ensuring network access is available within buildings, libraries, computer labs and residence halls. Users will notice their device switches to cell data (if available for the device) when they exit a building.

ECU has extensive indoor wireless coverage but limited outdoor coverage. This year, based on student survey results, we plan to increase outdoor wireless coverage in key high traffic areas.