April 2018 Technology News – Faculty and Staff

Onboarding to the eduroam wireless service is now easier than ever

Eduroam is a secure, world-wide roaming access service and ECU’s primary wireless network. Once enrolled, you have an automatic internet connection wherever eduroam is available – including many UNC campuses. See this US map for current participating institutions.

Onboarding is an easy process, just install a certificate to your mobile device and authenticate with your PirateID and passphase. Access is good for four years.

Choose your most convenient process below to onboard. See these step-by-step instructions with screen shots of each operating system for more details.

Pre-Enroll Off Campus

It often saves time to install the eduroam device certificate before coming to campus. All you need is internet access and an active (registered) PirateID.

  1. From the device, open a browser and navigate to onboard.ecu.edu.
  2. Click the Begin Onboarding Process icon.
  3. The ECU Network Configuration Utility opens. Click JoinNow.
  4. Follow the prompts to install the certificate.
  5. Authenticate again with your PirateID and passphrase, if prompted.
  6. Install the certificate on each mobile device you wish to onboard.
  7. When you arrive on campus, join the eduroam network.

Enroll On Campus

Method 1. Your PirateID must be active.

  1. From the wireless settings of your device, choose the eduroam network.
  2. Authenticate (sign in) using your PirateID and passphrase.
  3. Open a web browser and navigate to www.ecu.edu.
  4. The Network Configuration Utility page opens. Click JoinNow.
  5. Follow the prompts to install the certificate.
  6. Authenticate again with your PirateID and passphrase, if prompted.
  7. Install the certificate on each mobile device you wish to onboard.

Method 2. Join through your cell service using the instructions for pre-enrollment.

Need help?

All users can call the IT Help Desk at 252.328.9866 or 800.340.7081.

For one-on-one personal help, faculty and staff should visit the IT Walk-in Help Desk and students can stop by the nearest Pirate Techs office.

Retiring? Here’s some important information – Keep your ECU email and academic web space

Faculty and staff retirees are allowed to reactivate their ECU email account within six months of their last work day by following the steps below. The account must be used at least once a year. Accounts not reactivated within the six-month period are deleted.

  1. Go to http://pirateid.ecu.edu.
  2. Enter your most recent PirateID and the page’s captcha text.
  3. Press Next.
  4. Type your ECU ID (Banner number).
  5. Answer four user-unique questions.
  6. Follow the rest of the prompts to reactivate your account.
  7. For more information, see these activation instructions.

Reminders for Graduates – Email, ECU file and software housekeeping

With all the excitement of completed exams and the thrill of graduation, students often forget about their email, stored files and software. Help seniors smoothly transition to their next life with these reminders.

Student email automatically transitions to the alumni system

The address automatically changes to xxxx@ecualumni.ecu.edu and all items in the student account migrate to the alumni inbox. While students are no longer able to send messages from their old student account, any email sent to the xxxx@students.ecu.edu is forwarded to the new alumni account. The login for the alumni account is the last PirateID and passphrase used as an enrolled student. Students are notified before the transition and must manually update their mobile email account.

Student files stored on ECU systems need to be moved

Documents saved in Piratedrive, iWebfolio, MyWeb or a blog will be lost unless moved to personal storage. The same goes for research survey data saved in Qualtrics. Students may have personal storage available, and OneDrive cloud is also available through the alumni account.

ECU-licensed software needs to be removed from a graduate’s computer.

Students are required to remove all university-licensed software installed while enrolled at ECU. This helps us comply with software licensing agreements.

May IT Training

Register through Cornerstone

WordPress Official Website Training

Tuesday, May 8
1:00 p.m. – 4:00 p.m.
Austin 309

Wednesday, May 23
9:00 a.m. – 12:00 p.m.
Austin 309

WebEx Virtual Classroom

Wednesday, May 9
1:00 p.m. – 3:00 p.m.
Laupus Library 2502G

Thursday, May 17
10:00 a.m. – 12:00 p.m.
Joyner East 204

REDCap Basic User Training

Thursday, May 3
9:00 a.m. – 10:30 a.m.
Laupus Library Room 2502G

iWebfolio E-Portfolio Training

Thursday, May 10
10:00 a.m. – 11:00 a.m.
Joyner East 204

Designing Accessible PDF Documents

Thursday, May 17
2:00 p.m. – 3:00 p.m.
Austin 309

Creating Accessible Email Messages and Announcements

Tuesday, May 22
11:00 a.m. – 12:00 p.m.
Joyner East 204

March 2018 Technology News

ECU Email Evolves

Here’s your roadmap

Over the next few months, ECU is modernizing faculty and staff email. There are four steps to this remodel:

  • Enable the new cloud-based Online Archive folder
  • Switch to Office 365 Exchange Online Protection
  • Move Enterprise Vault items back to your mailbox
  • Migrate staff mailboxes to Office 365
Online Archive Folder – March 29

Your Online Archive will be enabled on March 29. The online archive is 100GB of storage that resides in the folder pane of Piratemail and Outlook (Windows only) and is available whether on or off campus. To learn more, visit the email refresh page.

Microsoft Exchange Online Protection – April 8

On April 8, ITCS boosts email security by switching to the cloud-based Microsoft EOP service. There are three distinct parts to Microsoft’s EOP:

  • A malware and spam filter
  • An encryption tool
  • A data loss prevention service

The EOP transition should be seamless as we are updating current tools. For example, you will still receive a spam notification.

Enterprise Vault Restoration – Begins April

The last three (3) years of stored Enterprise Vault items move back to your email account. Older items, over three (3) years, migrate to your Online Archive folder.

Email Migration to Office 365

During FY2018-2019, staff email will migrate to Office 365. Please stay tuned for further announcements and visit the email refresh website.

ITCS Team Spotlight

Operations | Systems & Application Support

Have you ever wondered who keeps the ECU network humming, even during the middle of the night, holidays and weekends? This is just one of the responsibilities of our Operations team – they wear many hats.
Three shifts also give after-hours assistance in customer support, 24/7 Data Center maintenance, building security and safety, with a few hardware tasks thrown in as well. Manager Rocky Howell says that, “Our team’s responsibilities are wide-ranging, but we enjoy the variety and opportunity to keep abreast of all aspects of information technology. We do all we can to support ECU users.”

After-Hours Customer Support

If you require assistance with an IT resource after the Help Desk is closed, Operations is available to reset your passphrase, unblock your account and send out campus-wide emergency notifications.
Additionally, Operations provides limited Tier 1 technical support to callers during nights and weekends. They always try to solve your problem on the spot, but if resolution isn’t possible, they forward your request to the appropriate team.

Data Center Equipment and Performance Monitoring

Operations is also a major player in our four campus data centers. Not only do they install and remove servers, server racks and other networking equipment, they monitor server performance as well as network performance and Banner activity through the appropriate software programs to make sure these systems are running as efficiently as possible.

Building Security and Maintenance

Security is a huge concern for any university, and ECU is no exception. While other ITCS teams research standards and policies for information technology, Operations monitors Data Center security through closed circuit TVs and hourly walk-throughs of the Cotanche Building. This team also controls building access through key management and visitor badges.

Inventory Management

In between building walk-throughs, systems performance monitoring, and user support, Operations is also charged with removing and destroying the hard drives from retired ITCS computer systems and management of all ITCS equipment inventory.
While no special certifications are required for a position with Operations, graduation from a four-year institution with a major in IT, computer science, telecommunications or a closely-related field is desired. The experience necessary for this team includes hardware installation, power usage, circuit panel and AC know-how, network connections and more.

Did You Miss October’s NCSAM Presentations?

It’s not too late – they are now online

During the October 2017 National Cyber Security Awareness Month, ITCS Information Security invited speakers to discuss security best practices for the workplace. If you missed these great presentations live, we’ve now posted them online:

Expanding ecuBIC Capabilities – Introducing Power BI!

Produce interactive dashboards and reports

Banner users and other ECU staff who create specialized reports using East Carolina University’s Business Intelligence Center (ecuBIC) can now access the Power BI analytics tools to produce interactive dashboards and reports. Power BI simplifies data preparation, exploration and visualization resulting in both internal and external information viewable from your office desktop or mobile device.
To learn more, join us during our next stop on the ecuBIC Futures Roadshow, where we will provide a demo-packed presentation of the Power BI feature set.

ecuBIC Futures Roadshow
Thursday, April 19
8:30 to 10:00 a.m.
Mendenhall Student Center, Room 221
Registration in Cornerstone (login required)

Questions? Contact Manager Scotty Stroup, ITCS Enterprise Analytics.

Students Can Now Copy and Scan Documents Through Pirate Print

There is no charge to scan

Students can now copy and scan documents in several campus computer labs. Copies cost $0.02 for b/w and $0.10 for color (per page). There is NO CHARGE to scan.

  • Brody 2L37 | Fletcher Music Library | Health Sciences Campus Student Center
  • Joyner Library | Laupus Library | Umstead Hall | Ross Hall

To learn more, visit the Pirate Print website.

April IT Training

Register through Cornerstone

www.ecu.edu/itcs/help/cornerstone

WordPress Official Website Training

Wednesday, April 11
9:00 a.m. – 12:00 p.m.
Austin 309

Tuesday, April 24
1:00 p.m. – 4:00 p.m.
Austin 309

University Writing Portfolio Orientation

Wednesday, April 11
10:00 a.m. – 11:00 p.m.
Joyner East 204

TurningPoint Audience Response System Workshop

Wednesday, April 4
9:00 a.m. – 10:30 a.m.
Laupus Library Room 2502G

SabaMeeting Virtual Classroom

Thursday, April 19
10:00 a.m. – 12:00 p.m.
Austin 309

SabaMeeting Intermediate Training

Wednesday, April 11
3:00 p.m. – 5:30 p.m.
Laupus Library 2502G

CommonSpot Beginner Training

Tuesday, April 17
2:00 p.m. – 4:00 p.m.
Austin 309

February 2018 Technology News

Thursday, February 22, 2018

Office 365 productivity tools launched

Our Office 365 subscriptions just keep getting better and better! On February 19th, ITCS launched four important apps that make any project, whether it’s a group assignment or committee presentation, far more organized, informed and professional than ever before.

Teams. Bring your project group together in one work space through the Teams app. Features include private or team text conversations, video and audio conferencing, file storage, OneNote and Planner project tools. Everything your team needs in one place.

To get started, visit the Teams page to see the features you can use. Then, go to the Microsoft Teams training page to help your work group get started with this powerful tool.

Planner. Organize your project into “buckets,” set deadlines and assign tasks to keep everything on track. See the Microsoft Planner page to learn about all its features, then use the Lynda.com training course to learn how your project group can benefit.

Forms. Create and distribute polls, quizzes and surveys. As results are submitted, use the built-in analytics to evaluate your data. Exporting to Excel also available.

Please note: Forms is a lightweight app to collect feedback and is subject to the same terms and conditions regulating ECU’s survey tools, Qualtrics and REDCap. See the Forms page to read the terms and conditions and learn how Forms works.

Sway. Create image-rich, multimedia presentations using existing documents or from scratch. Embed video, audio, maps, documents and photos – Sway walks you through the process for reports, newsletters, projects and more. Add a password and share the link to your creations stored on the Sway website.

Learn about Sway’s features through the Microsoft Sway website and then access the Lynda.com video course. Ready to start using these powerful productivity tools?

Log in to pirate365.ecu.edu and click the app launcher icon to access these and other Microsoft productivity apps.

 

Vishing – New Name for an Old Problem

Protect your information at home and at work

Vishing, or voice phishing, is a scam that occurs over the phone. Most often, you receive a phone call from someone giving a fictitious name who attempts to trick you into revealing personal or financial information. This information is then used for identity theft, financial fraud or other criminal activity. However, as the saying goes, “forewarned is forearmed,” and learning to recognize a vishing phone call is one more weapon in your IT security arsenal.

Learn to catch a vish

Vishers (scammers) may offer non-existent, extravagant prizes, products or services to lure you in and then request your credit card number or other personal information to cover “associated fees” or the like.

Other common examples include:

  • Offers from a company with which you’ve never done business.
  • Offers from a business of which you’ve never heard.
  • An announcement that you have won a prize in a contest you did not enter.
  • Promises of unrealistic returns for your money.
  • Pressure to make immediate decisions to give the caller:
    • Money
    • Financial account information
    • Personal information
    • ECU information, including coworker names, contact or personal information
  • Threats of consequences—such as fines or penalties.
  • Unprofessional, hostile or even obscene language.
  • Unsolicited calls offering to help you with debt, unpaid taxes or previous cases of fraud.

You can learn more about these and other signs of a scam from the Federal Trade Commission (FTC) phone scam page.

Protect your information
  • If suspicious of a caller, ask him for a name and number. Advise him you will call back. Then, find the organization’s number on an official website and try to contact the person. If the caller refuses to provide this information or is persistent in asking you for information, advise him that you will not assist and disconnect the call.
  • Do not pay fees for prizes or rewards offered by phone.
  • The IRS will never ask for debit or credit card numbers by phone or demand immediate payment using specific methods like prepaid gift cards, debit cards or wire transfers. The IRS will generally contact you first via U.S. Mail.
  • Do not send money or give out personal information (such as credit card numbers and expiration dates, bank account numbers, dates of birth, or Social Security numbers) in response to unsolicited phone calls from unfamiliar companies or unknown persons.
  • Don’t trust caller ID. Phone numbers and caller identities can be faked. There have been reports of forged phone numbers from government offices, businesses and institutions.
  • Follow this guidance from the FTC:

If you receive what you suspect to be a Vish or believe you have given out university information to a scammer over the phone, please report this to the IT Help Desk 252.328.9866 | 800.340.7081.

 

March IT Training

Register through Cornerstone

www.ecu.edu/itcs/help/cornerstone

CommonSpot Beginner Training
Wednesday, March 21
9:00 a.m. – 11:00 a.m.
Austin 309

Creating Accessible Content for Instruction
Tuesday, March 13
11:00 a.m. – 12:00 p.m.
Austin 309

iWebfolio E-Portfolio Training
Thursday, March 15
3:00 p.m. – 4:00 p.m.
Laupus Library Room 2502G

SabaMeeting Virtual Classroom
Tuesday, March 20
10:00 a.m. – 12:00 p.m.
Online

Thursday, March 22
3:00 p.m. – 5:00 p.m.
Joyner East 204

University Writing Portfolio Orientation
Monday, March 12
12:00 p.m. – 1:00 p.m.
Joyner East 204

VoiceThread
Tuesday, March 6
2:00 – 3:30
Joyner East 204

Wednesday, March 21
9:00 a.m. – 10:30 a.m.
Online

WordPress Official Website Training
Wednesday, March 14
9:00 a.m. – 12:00 p.m.
Austin 309

Tuesday, March 27
1:00 p.m. – 4:00 p.m.
Austin 309