Increased Account Security for Student Email

Enable your account now through the ECU passphrase maintenance website

Beginning Tuesday, February 13, 2018, your ECU email account will require that both your passphrase and a response from your phone be used to verify your identity when logging in from off campus. This is called Multi-Factor Authentication (MFA), which provides an additional layer of security for your account.

Mandatory MFA for student email begins Tuesday, February 13

You will be notified one week prior to your account being enabled

Once enabled, your email is unavailable until MFA is configured

Ready to Begin Using MFA Now?

Follow these steps to enable your own account. Setup instructions with screen shots are attached (PDF). Visit the MFA website for more information, including a frequently asked questions section.

  1. To enable MFA on your email account, log in to from a computer browser.
  2. Click the Multi-Factor Authentication (MFA) icon. A new page opens.
  3. Click the Enable Multi-Factor button. The page changes.
  4. Click the Main Menu button to return to the maintenance home page.
  5. Click the Exit System icon.
  6. Log in to your email account and follow the steps to configure one of the MFA methods below.
Method How it Works

MFA Authentication Options

Multi-Factor Verification (Steps 1 and 2)
Phone Call After signing in to using your PirateID and passphrase, Microsoft calls your phone. Click the pound (#) key to verify your identity.
Mobile Text After signing in to using your PirateID and passphrase, Microsoft texts a 6-digit code to your mobile phone. Enter the code to verify your identity. Carrier text messaging rates apply.
Mobile App Download the Microsoft Authenticator app to your mobile. After signing in to using your PirateID and passphrase, either tap verify in the app or use the one-time password to confirm your identity. Standard message and data charges from your carrier may apply.
App Passwords (Step 3)
App Password
Windows phone, Android, iOS
Microsoft-generated password replaces your ECU passphrase in mobile email settings and other apps for which there is no sign-in screen. If you don’t log in to an app through the purple MyMail page, you need an app password.

Need more information?
Visit the MFA website for step-by-step instructions with screen shots. Need live help? Call the IT Help Desk 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location: Joyner 1101 | Health Sciences Student Center 211.

Spring 2018 – Welcome Back, Faculty and Staff

Technology Links for Faculty and Staff

Visit the service catalog or the new faculty page

For an overview of our service catalog, visit the ITCS home page. We also have a page created specifically for new faculty and staff, but those who have been here awhile may also find something new!

Voice Mail Management Transitions to Cisco Unity

Cisco web interface gives additional access to voice messages and settings

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus, but staff will no longer reset a PIN, change a greeting or other option from the options.

Log in to the Cisco Unity Connection Web Inbox at to access these features:

Check voice mail messages
  • Listen to messages
  • Reply to messages
  • Forward a message
  • Send a new message
Configure voice mail settings
  • Record your name
  • Manage your standard, alternate or holiday greetings
  • Enable a notification device
  • Create a contact list for a standalone, generic voice mail account
  • Create a private list for sending voice mail to a group
Change your PIN

The voice services team urges users to log in to Cisco before February and change their PIN. A PIN is used when checking voice mail through a phone (252.328.9870).

Log in to the Cisco Unity Connection Web Inbox at

  1. Log in to
  2. Click the Settings tab
  3. From the Passwords drop-down menu, choose Change PIN
  4. Type in a new PIN (numbers only)
  5. Re-type the PIN to confirm
  6. Click the Save button

Want to know more? See the attached instructions or visit the voice mail resources page details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

Accessible Email Announcements

Multiple formats and accessibility are key

Email announcements help us spread the word to the ECU community on all sorts of important topics: department events and seminars, office openings and closings, HR-related information and much more. By designing email announcements in multiple formats and using ECU’s accessibility guides, you allow those using screen readers and keyboard-only access to understand your message. These tips are a good start:

  • Structure content using headings
  • Provide sufficient contrast between the background and text
  • Provide alternative text for images
  • Use meaningful link text
  • Use a descriptive subject line

Visit the accessible email guidelines website to learn more or register for the following training session: “Creating Accessible Email Messages and Announcements,” Tuesday, January 23, Joyner East 204, 11:00 a.m. – 12:00 noon (registration in Cornerstone).

Don’t Forget Your Software!

Antivirus, Windows, Office, Statistical Packages Available
Windows 10 Operating System

Work at home? Official staff and faculty are eligible for a Windows operating system upgrade for the nominal fee of $9.95. Log in to the ECU OnTheHub® portal and choose your product: 1) Windows 8.1, or 2) Windows 10. Note that Macs must have virtualization software installed (Parallels, VMware), and users are required to agree to the Work-at-Home rights and restrictions, which includes deleting the software upon exit from ECU.

For full details, visit the Windows for Staff page.

Office 365 Subscription Includes FIVE Downloads

Don’t forget that your ECU Office 365 subscription comes with FIVE downloads for Office 2016. It doesn’t matter whether you own a Mac or PC, there is a download available for each platform.

See the Office 365 features page for more apps, links to Microsoft support and video instruction for Word, Excel, PowerPoint and Outlook.

Other software available for faculty and staff includes Symantec EndPoint Antivirus and statistical packages. Visit the software website for details.

WebEx and Skype: Is There a Difference?

Yes! Two great tools for different scenarios

With both WebEx Cloud and Skype for Business available to ECU users, how do you pick the right online meeting solution? Both tools share collaboration tools, audio and video options, scheduling through Outlook and a “Meet Now” feature.

However, there are also differences that make the choice clear depending on your requirements. Here’s how you can decide which is the best tool for your meeting.


Skype is part of the Office 365 download and is available to students, faculty and staff. It is currently ECU’s standard for instant messaging and desktop sharing. It is used to determine another user’s “presence” through Outlook – not available (red), green (available), yellow (away from the computer).

Skype is an excellent choice for desktop sharing and is approved to discuss FERPA information – while holding online office hours, for example. But, Skype is NOT approved for HIPAA discussion. See these security considerations.

WebEx Cloud

Faculty and staff log in to their virtual online room to create and schedule meetings. WebEx is browser based, and the virtual online meeting URL is specific to a user’s PirateID and never changes ( This makes it easy for staff, students and non-ECU to join meetings from a Mac, PC, telephone or Android, Windows or iOS mobile device. WebEx is approved for both FERPA and HIPAA.

So, both Skype for Business and WebEx are excellent choices for your online meetings, with some situations favoring one tool over another. Still not sure? Visit the video and web conferencing website for more information.

January 2018 IT Training

See the Cornerstone training portal for locations, times and registration
WordPress Official Website Training

Required, hands-on training for faculty, staff and students who will maintain a department’s WordPress website.

  • Thursday, January 11
  • Wednesday, January 24

A web-based platform available through Blackboard that allows instructors and students to upload slides, images, video or documents, record audio, video, or text comments, and then invite others to view and record comments.

  • Tuesday, January 23
SabaMeeting Virtual Classroom

This course is not only designed to help you effectively use the tools available in SabaMeeting, but also to help show you how to best integrate SabaMeeting into your courses and professional development.

  • Wednesday, January 10
My Mediasite Training

“My Mediasite” is a web-based, video management portal that allows you to create videos, screencasts and slideshows from your laptop or desktop computer. Sessions cover the process to create and manage, as well as securely publish, videos to your Blackboard course.

  • Monday, January 8
  • Tuesday, January 9
  • Wednesday, January 10
  • Thursday, January 11
  • Monday, January 15
  • Tuesday, January 16
  • Wednesday, January 17
  • Thursday, January 18
iWebfolio E-portfolio

This E-Portfolio program allows faculty or staff to create a template layout that students then use to create online portfolios.

  • Wednesday, January 17
Creating Accessible Email Messages and Announcements

Designed for staff who create and send email communications to the campus community. This course provides instruction creating accessible email content.

  • Tuesday, January 23
CommonSpot Beginner

This hands-on training is required for faculty, staff and students who will maintain a department’s CommonSpot website.

  • Tuesday, January 23

Spring 2018 – Welcome Back, Students!

Technology Services and Resources for Students

Find software, help resources, student services and more

Please take a few moments to review these valuable technology services and resources.

Pirate Techs Student Computing Support Center

FREE, walk-in tech assistance for enrolled students

Students can visit either location – 1101 Joyner Library (252.328.5407) or 211 Health Sciences Student Center (252.744.5380) – to receive assistance with network connectivity, email and software setup, virus removal plus many more services. Pirate Techs is also a full service repair center for Apple, Lenovo and Dell computers with limited hardware support for most other computer brands as well.

There is no appointment necessary! For business hours, visit

Eduroam Wireless Network

Enrollment is easy! Five steps in five minutes

ECU’s wireless network, eduroam, is a secure, world-wide roaming access service developed for the international research and education community. Many institutions are now members, including our own UNC university system.

Onboarding is a quick process. Users run the Join Now wizard to install a profile for each device and log in with their PirateID and passphrase. An email confirms successful enrollment, and users are reminded in four years to re-enroll.

Need Help Connecting? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location for personal help. The eduroam website also has step-by-step instructions with a “frequently asked” page. The printable PDF instructions here are specific to operating system.

Helpful Information from the Blackboard Team

Are you new to Blackboard, ECU’s Learning Management System?

Visit this library of short video tutorials about the tools and features in Blackboard. In addition, we invite you to visit the Blackboard Orientation course (log in with your PirateID and passphrase).

If you have added or dropped a course, enrollment updates take place in Blackboard within 12-24 hours.

It’s easy to hide past courses from your view in Blackboard. You can find instructions on the Student Information and Updates module of your Blackboard page.

Does your instructor require online tests to be taken with Respondus LockDown Browser (LDB)? If so, you will need to download LDB to your personal computer (or use a computer lab with LDB installed).

Visit the Student tab on the Blackboard blog for LockDown Browser information and instructions. Once LDB is installed, log into Blackboard from the LockDown Browser icon on your desktop to take tests and quizzes. Mac users will find LDB in their Applications.

Need Help with Blackboard? If your problem is related to course assessments, such as an assignment or quiz, please contact your instructor first. The Help Desk will not reset quizzes, change grades, clear attempts, delete discussion threads, etc. If you have a technical issue that your instructor cannot answer, please submit a Help Ticket, and it will be forwarded to the Blackboard Support Team.

Campus Licensing for the Turning Technologies Audience Response System

ECU now provides all students with Turning Technologies account licenses at no additional cost

Students with existing Turning Technologies licenses will be automatically renewed when they expire and new Turning Technologies users will receive a license automatically when they register their Turning Account in Blackboard.

Students required to use a physical clicker for polling still need to purchase a physical clicker if they don’t already have one, but at less than the cost of the clicker bundled with a license card. Visit Campus licensing for Turning Technologies; Ready for Start of the Fall Semester to learn more.

If you have any questions about Turning Technologies Campus licensing, please contact us at

Read&Write Literacy Software

Makes the web, documents and files more accessible

Read&Write makes the web, documents and files more accessible. Read&Write provides a toolbar to assist with tasks like reading text out loud, understanding unfamiliar words, and proofing written work. Faculty, staff, and students have access to Read&Write literacy software at the ECU Download Center. Learn a New Skill Online

Over 5000 video courses available FREE

ECU students, staff and faculty have access to, an online library of instructional videos teaching the latest software tools and skills. Taught by accomplished instructors and recognized industry experts, is a high-quality resource for students and faculty.

New to Get started with this course: Learning with

Have Questions? Contact the IT Help Desk at 252.328.9866 | 800.340.7081 or Submit a Service Request.