Faculty and Staff Technology News | July 31, 2018

WebEx Upgrade Coming August 1

Please Note: WebEx is a cloud-hosted service and is subject to continuous updates scheduled by Cisco.

On Wednesday, August 1, Cisco is launching a new interface for WebEx Meeting Center. This upgrade includes a redesigned interface with updated options for accessing meeting controls, controlling video layouts and sharing content.Training Center, which is typically used by faculty for instructional web conferencing is not affected by this upgrade.

What’s New

Centralized Meeting Controls

Meeting controls are docked at the bottom of the meeting screen. The controls hide when not in use and re-appear when you move your mouse.

New Sharing Options

The Sharing option is quickly accessible from the Meeting Controls dock. When used, thumbnails help you quickly find content you want to share.

Video Only Layouts

Users can choose one of three video-only layout options.

  1. Active Speaker Video: Single video of attendee who is actively speaking displays.
  2. Active Speaker and Thumbnail: Large video of active speaker displays center screen along with scrollable list of thumbnail videos at bottom of screen.
  3. Grid View: Scrollable video grid of all attendees.

Video + Sharing Layouts

Users can choose one of three Video + Sharing layout options.

  1. Active Speaker and Thumbnail: Thumbnail video of active speaker displays next to content and a scrollable list of videos of attendees displays above content
  2. Side-by-Side View: Scrollable grid of videos displays next to shared content
  3. Floating View: Floating panel displays videos and can be moved or resized.

ECU Buccaneer Redirects Students to Eduroam

Starting July 31, 2018, students connecting to the Buccaneer network will be redirected to enroll into eduroam, ECU’s primary network. This redirect process is in preparation for the decommissioning (shut down) of the Buccaneer wireless network scheduled for December 13.

Eduroam offers a secure connection, protecting your data from malicious activity. Eduroam is also a global wireless network for research and education institutions. Enrolling in eduroam allows you to travel to participating institutions and connect to the eduroam network with your existing ECU credentials.

For a list of participating institutions within the United States, visit https://www.eduroam.us/institutions.

For device-specific instructions on enrolling into eduroam, please go to http://www.ecu.edu/itcs/help/eduroam

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081.

macOS Dropping Support for 32-bit Applications

The current version of macOS High Sierra is the last version of macOS to run 32-bit apps. Once your system upgrades to the next version of macOS, you will receive the following message when you launch a 32-bit application:

“<NameOfApp> is not optimized for your mac. This app needs to be updated by its developer to improve compatibility.”

If you receive this message, contact the app’s manufacturer for the 64-bit version. Once you install the 64-bit version, there should be no further problems. ITCS is currently checking ECU’s managed apps for this conflict, including those on the ECU Download Center.

To check your Mac apps in advance, follow these steps:

1.      Click the Apple icon.
2.      Choose About This Mac. A dialog box opens.

3.      Click the System Report button.
4.      Scroll down to the Software section.

5.      Choose Applications. A list of apps opens. See the 64-Bit (Intel) column. “Yes” indicates a 64-bit app.

Banner 9 Finance Forum

Save the Date!! If you are a Banner user, join us Monday, August 6, for a 3-hour Banner 9 Finance Forum. This half-day session will introduce you to Banner 9 Finance as well as easy navigation to your favorite forms.

Registration opened July 2 through Cornerstone. We anticipate each session to fill up quickly, so reserve your seat as soon as possible! Sessions will be streamed live and recorded. See you there—

Microsoft Intune Replaces AirWatch for Mobile Device Management

We all enjoy the convenience of information access through many devices:  office computers, laptops, tablets and mobile phones, both personal and university-purchased. However, we also balance this access with two of our most important responsibilities at ECU, data protection and data security.

ITCS assists us in minimizing the risk of a data breach while enabling anywhere productivity by implementing standard security protections that follow state and federal mandates. Two of these standards are Mobile Device Management (MDM) and Mobile App Management (MAM).

Mobile Device Management configures certain security settings on a personal or ECU-owned mobile device to allow access to sensitive ECU data. Examples of devices that might require MDM include:

  • Department laptop/tablet carts where devices are checked out or used by many members
  • A personal mobile device that accesses sensitive or protected information.

ECU’s previous MDM product, AirWatch, has been retired and replaced with Microsoft Intune. If your device was previously configured with AirWatch, you can now enroll with Intune. See these step-by-step instructions from Microsoft. Intune is available for Windows, Mac, iOS and Android.

Mobile App Management allows departments to lock down certain applications to comply with security policies. For example, MAM could be used to prevent downloads from Outlook. ITCS is currently testing this Intune feature with ECU systems over the next few months.

We all appreciate the convenience of BYOD (bring your own device) at ECU. And the Microsoft Intune service allows access to needed information without sacrificing security.

Enterprise Vault Items Move Back to Your Mailbox

ITCS prepares for the move to Office 365 email

As ECU moves toward moving faculty/staff email to Office 365, the next step is migrating Enterprise Vault items back to your mailbox.

At a Glance

1.      ECU is moving faculty/staff email to Office 365 during 2018-19.

2.      Enterprise Vault items migrating BACK to mailbox is the next step.

3.      Users don’t need to prepare for this migration.

4.      Once they are moved back to your mailbox, items will follow ECU expiration rules, including those messages stored in your Online Archive folder.

5.      Users will be free to organize their messages as they need through manual archiving.

6.      Users should check Junk folder.

7.      Call the IT Help Desk for help.

The Big Picture

Moving both email systems (faculty/staff and students) to Office 365 will help you communicate more effectively with your students. For example, it will be easier to coordinate calendars and work with many of the other tools and apps available with Office 365, such as Teams, OneNote, Planner, Sway and more.

What to Expect

During the migration, items dated within the last three years go back to your mailbox while everything else migrates to your Online Archive folder. Your mailbox will expand to accommodate current messages as well as vault items. You receive an email once the move is complete.

How to Prepare

There is nothing you need do to prepare for this part of the project. However, after the transfer, you can manage your mailbox to suit your needs. For example, create a folder in the Online Archive and drag/drop items from your mailbox or create a rule to automatically archive particular messages.

Information to Know

  • The Online Archive folder is available through Outlook (Windows) and Piratemail (Mac and Windows).
  • Online Archive items are subject to the same expiration rules as all other mailbox folders.

Have Questions or Need Help? Contact the IT Help Desk at 252.328.9866 | 800.340.7081

Office 365: OneDrive Storage and Teams Make Work Easy

OneDrive
So you’ve started storing work files in your OneDrive folder and configured the sync feature. Now, take this to the next level with real-time collaboration. Learn how through this Microsoft article on collaboration.

Teams
Would your department or research team like to learn more about how to use Microsoft Teams to your advantage? Contact Learning Platforms’ Allen Dennis to schedule a presentation. Allen gives you the overview of how to create a team, how to add members, how to manage the file space, conduct meetings and more.

For the self-starters, here are a few self-help options:

August IT Training

Register through Cornerstone: www.ecu.edu/itcs/help/cornerstone

WebEx for Instruction: Virtual Classroom

Monday, August13
2:00 p.m. – 4:00 p.m.
Online

Friday, August 17
10:00 a.m. – 12:00 p.m.
Joyner East 204

WordPress Official Website Training

Wednesday, August 22
9:00 a.m. – 12:00 p.m.
Austin 309

VoiceThread

Friday, August 3
10:00 a.m. – 11:30 a.m.
Online

Tuesday, August 7
11:00 a.m. – 12:30 p.m.
Austin 308

TurningPoint Audience Response System Workshop

Wednesday, August 15
2:00 p.m. – 3:30 p.m.
Joyner East 204

REDCap Basic User Training

Thursday, August 30
9:00 a.m. – 10:30 a.m.
Laupus Library Rm. 2502G

My Mediasite Training

Monday, August 6
1:00 p.m. – 2:30 p.m.
Austin 309

Wednesday, August 8
2:00 p.m. – 3:30 p.m.
Austin 309

Wednesday, August 15
2:00 p.m. – 3:30 p.m.
Austin 309

Tuesday, August 21
1:00 p.m. – 2:30 p.m.
Austin 309

Wednesday, August 22
2:00 p.m. – 3:30 p.m.
Austin 309

March 2018 Technology News

ECU Email Evolves

Here’s your roadmap

Over the next few months, ECU is modernizing faculty and staff email. There are four steps to this remodel:

  • Enable the new cloud-based Online Archive folder
  • Switch to Office 365 Exchange Online Protection
  • Move Enterprise Vault items back to your mailbox
  • Migrate staff mailboxes to Office 365
Online Archive Folder – March 29

Your Online Archive will be enabled on March 29. The online archive is 100GB of storage that resides in the folder pane of Piratemail and Outlook (Windows only) and is available whether on or off campus. To learn more, visit the email refresh page.

Microsoft Exchange Online Protection – April 8

On April 8, ITCS boosts email security by switching to the cloud-based Microsoft EOP service. There are three distinct parts to Microsoft’s EOP:

  • A malware and spam filter
  • An encryption tool
  • A data loss prevention service

The EOP transition should be seamless as we are updating current tools. For example, you will still receive a spam notification.

Enterprise Vault Restoration – Begins April

The last three (3) years of stored Enterprise Vault items move back to your email account. Older items, over three (3) years, migrate to your Online Archive folder.

Email Migration to Office 365

During FY2018-2019, staff email will migrate to Office 365. Please stay tuned for further announcements and visit the email refresh website.

ITCS Team Spotlight

Operations | Systems & Application Support

Have you ever wondered who keeps the ECU network humming, even during the middle of the night, holidays and weekends? This is just one of the responsibilities of our Operations team – they wear many hats.
Three shifts also give after-hours assistance in customer support, 24/7 Data Center maintenance, building security and safety, with a few hardware tasks thrown in as well. Manager Rocky Howell says that, “Our team’s responsibilities are wide-ranging, but we enjoy the variety and opportunity to keep abreast of all aspects of information technology. We do all we can to support ECU users.”

After-Hours Customer Support

If you require assistance with an IT resource after the Help Desk is closed, Operations is available to reset your passphrase, unblock your account and send out campus-wide emergency notifications.
Additionally, Operations provides limited Tier 1 technical support to callers during nights and weekends. They always try to solve your problem on the spot, but if resolution isn’t possible, they forward your request to the appropriate team.

Data Center Equipment and Performance Monitoring

Operations is also a major player in our four campus data centers. Not only do they install and remove servers, server racks and other networking equipment, they monitor server performance as well as network performance and Banner activity through the appropriate software programs to make sure these systems are running as efficiently as possible.

Building Security and Maintenance

Security is a huge concern for any university, and ECU is no exception. While other ITCS teams research standards and policies for information technology, Operations monitors Data Center security through closed circuit TVs and hourly walk-throughs of the Cotanche Building. This team also controls building access through key management and visitor badges.

Inventory Management

In between building walk-throughs, systems performance monitoring, and user support, Operations is also charged with removing and destroying the hard drives from retired ITCS computer systems and management of all ITCS equipment inventory.
While no special certifications are required for a position with Operations, graduation from a four-year institution with a major in IT, computer science, telecommunications or a closely-related field is desired. The experience necessary for this team includes hardware installation, power usage, circuit panel and AC know-how, network connections and more.

Did You Miss October’s NCSAM Presentations?

It’s not too late – they are now online

During the October 2017 National Cyber Security Awareness Month, ITCS Information Security invited speakers to discuss security best practices for the workplace. If you missed these great presentations live, we’ve now posted them online:

Expanding ecuBIC Capabilities – Introducing Power BI!

Produce interactive dashboards and reports

Banner users and other ECU staff who create specialized reports using East Carolina University’s Business Intelligence Center (ecuBIC) can now access the Power BI analytics tools to produce interactive dashboards and reports. Power BI simplifies data preparation, exploration and visualization resulting in both internal and external information viewable from your office desktop or mobile device.
To learn more, join us during our next stop on the ecuBIC Futures Roadshow, where we will provide a demo-packed presentation of the Power BI feature set.

ecuBIC Futures Roadshow
Thursday, April 19
8:30 to 10:00 a.m.
Mendenhall Student Center, Room 221
Registration in Cornerstone (login required)

Questions? Contact Manager Scotty Stroup, ITCS Enterprise Analytics.

Students Can Now Copy and Scan Documents Through Pirate Print

There is no charge to scan

Students can now copy and scan documents in several campus computer labs. Copies cost $0.02 for b/w and $0.10 for color (per page). There is NO CHARGE to scan.

  • Brody 2L37 | Fletcher Music Library | Health Sciences Campus Student Center
  • Joyner Library | Laupus Library | Umstead Hall | Ross Hall

To learn more, visit the Pirate Print website.

April IT Training

Register through Cornerstone

www.ecu.edu/itcs/help/cornerstone

WordPress Official Website Training

Wednesday, April 11
9:00 a.m. – 12:00 p.m.
Austin 309

Tuesday, April 24
1:00 p.m. – 4:00 p.m.
Austin 309

University Writing Portfolio Orientation

Wednesday, April 11
10:00 a.m. – 11:00 p.m.
Joyner East 204

TurningPoint Audience Response System Workshop

Wednesday, April 4
9:00 a.m. – 10:30 a.m.
Laupus Library Room 2502G

SabaMeeting Virtual Classroom

Thursday, April 19
10:00 a.m. – 12:00 p.m.
Austin 309

SabaMeeting Intermediate Training

Wednesday, April 11
3:00 p.m. – 5:30 p.m.
Laupus Library 2502G

CommonSpot Beginner Training

Tuesday, April 17
2:00 p.m. – 4:00 p.m.
Austin 309

February 2018 Technology News

Thursday, February 22, 2018

Office 365 productivity tools launched

Our Office 365 subscriptions just keep getting better and better! On February 19th, ITCS launched four important apps that make any project, whether it’s a group assignment or committee presentation, far more organized, informed and professional than ever before.

Teams. Bring your project group together in one work space through the Teams app. Features include private or team text conversations, video and audio conferencing, file storage, OneNote and Planner project tools. Everything your team needs in one place.

To get started, visit the Teams page to see the features you can use. Then, go to the Microsoft Teams training page to help your work group get started with this powerful tool.

Planner. Organize your project into “buckets,” set deadlines and assign tasks to keep everything on track. See the Microsoft Planner page to learn about all its features, then use the Lynda.com training course to learn how your project group can benefit.

Forms. Create and distribute polls, quizzes and surveys. As results are submitted, use the built-in analytics to evaluate your data. Exporting to Excel also available.

Please note: Forms is a lightweight app to collect feedback and is subject to the same terms and conditions regulating ECU’s survey tools, Qualtrics and REDCap. See the Forms page to read the terms and conditions and learn how Forms works.

Sway. Create image-rich, multimedia presentations using existing documents or from scratch. Embed video, audio, maps, documents and photos – Sway walks you through the process for reports, newsletters, projects and more. Add a password and share the link to your creations stored on the Sway website.

Learn about Sway’s features through the Microsoft Sway website and then access the Lynda.com video course. Ready to start using these powerful productivity tools?

Log in to pirate365.ecu.edu and click the app launcher icon to access these and other Microsoft productivity apps.

 

Vishing – New Name for an Old Problem

Protect your information at home and at work

Vishing, or voice phishing, is a scam that occurs over the phone. Most often, you receive a phone call from someone giving a fictitious name who attempts to trick you into revealing personal or financial information. This information is then used for identity theft, financial fraud or other criminal activity. However, as the saying goes, “forewarned is forearmed,” and learning to recognize a vishing phone call is one more weapon in your IT security arsenal.

Learn to catch a vish

Vishers (scammers) may offer non-existent, extravagant prizes, products or services to lure you in and then request your credit card number or other personal information to cover “associated fees” or the like.

Other common examples include:

  • Offers from a company with which you’ve never done business.
  • Offers from a business of which you’ve never heard.
  • An announcement that you have won a prize in a contest you did not enter.
  • Promises of unrealistic returns for your money.
  • Pressure to make immediate decisions to give the caller:
    • Money
    • Financial account information
    • Personal information
    • ECU information, including coworker names, contact or personal information
  • Threats of consequences—such as fines or penalties.
  • Unprofessional, hostile or even obscene language.
  • Unsolicited calls offering to help you with debt, unpaid taxes or previous cases of fraud.

You can learn more about these and other signs of a scam from the Federal Trade Commission (FTC) phone scam page.

Protect your information
  • If suspicious of a caller, ask him for a name and number. Advise him you will call back. Then, find the organization’s number on an official website and try to contact the person. If the caller refuses to provide this information or is persistent in asking you for information, advise him that you will not assist and disconnect the call.
  • Do not pay fees for prizes or rewards offered by phone.
  • The IRS will never ask for debit or credit card numbers by phone or demand immediate payment using specific methods like prepaid gift cards, debit cards or wire transfers. The IRS will generally contact you first via U.S. Mail.
  • Do not send money or give out personal information (such as credit card numbers and expiration dates, bank account numbers, dates of birth, or Social Security numbers) in response to unsolicited phone calls from unfamiliar companies or unknown persons.
  • Don’t trust caller ID. Phone numbers and caller identities can be faked. There have been reports of forged phone numbers from government offices, businesses and institutions.
  • Follow this guidance from the FTC:

If you receive what you suspect to be a Vish or believe you have given out university information to a scammer over the phone, please report this to the IT Help Desk 252.328.9866 | 800.340.7081.

 

March IT Training

Register through Cornerstone

www.ecu.edu/itcs/help/cornerstone

CommonSpot Beginner Training
Wednesday, March 21
9:00 a.m. – 11:00 a.m.
Austin 309

Creating Accessible Content for Instruction
Tuesday, March 13
11:00 a.m. – 12:00 p.m.
Austin 309

iWebfolio E-Portfolio Training
Thursday, March 15
3:00 p.m. – 4:00 p.m.
Laupus Library Room 2502G

SabaMeeting Virtual Classroom
Tuesday, March 20
10:00 a.m. – 12:00 p.m.
Online

Thursday, March 22
3:00 p.m. – 5:00 p.m.
Joyner East 204

University Writing Portfolio Orientation
Monday, March 12
12:00 p.m. – 1:00 p.m.
Joyner East 204

VoiceThread
Tuesday, March 6
2:00 – 3:30
Joyner East 204

Wednesday, March 21
9:00 a.m. – 10:30 a.m.
Online

WordPress Official Website Training
Wednesday, March 14
9:00 a.m. – 12:00 p.m.
Austin 309

Tuesday, March 27
1:00 p.m. – 4:00 p.m.
Austin 309