WebEx, Multi-Factor Authentication, Voice Mail, VPN and February IT Training

Hosting a Meeting in WebEx?

Rename call-in participants in WebEx

WebEx is a great tool for conducting online meetings with other ECU staff or non-ECU colleagues. However, meeting participants who call in cannot identify themselves when they join the meeting. WebEx lists callers as “Call-in User” in the participant list which can be confusing during discussion.

However, there is a simple fix for this problem. As the meeting host, you can rename call-in users so that all participants are properly identified.

First, after determining each call-in user’s name, right-click a user in the participants’ list and select Rename. You will then be able to change the name appropriately.

Student Email Adding Multi-Factor Authentication

Self-enrollment now through February 13

As an additional layer of security, students will be required to configure Multi-Factor Authentication (MFA) for their email account beginning February 13, 2018. This means that log in will require not only a passphrase but a response from a device when logging in from off campus. Enrollment will be staggered with students receiving an email one week before the account is enabled.

Please note: Once an account is enabled for MFA, it is not not accessible until one of these methods of authentication is configured:

  1. phone call
  2. text message
  3. mobile app

In addition to methods 1, 2 and 3 above for authentication, students also receive a system-generated app password to replace their ECU passphrase in mobile apps like iOS email. Full instructions are found on the MFA website.

Voluntary enrollment is now through Tuesday, February 13. Students can visit the MFA website for more information plus step-by-step instructions, visit the nearest Pirate Techs office, Health Sciences Student Center 211 | Joyner Library 1101 or call the IT Help Desk at 252.328.9866 | 800.340.7081.

Voice Mail Transitions to Cisco Unity

Faculty and staff urged to check their voice mail PIN

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus. With the addition of Cisco Unity, you’ll be able to access messages and configure settings through this new, easy-to-navigate interface.

After February 5, staff will no longer be able to reset a PIN, change a greeting or other option from the piratemail.ecu.edu options.

Through the Cisco Unity interface, you can:

Check voice mail messages: 1) Listen to messages, 2) Reply to messages, 3) Forward a message, 4) Send a new message

Configure voice mail settings: 1) Record your name, 2) Manage your standard, alternate or holiday greetings, 3) Enable a notification device, 4) Create a contact list for a standalone, generic voice mail account, 5) Create a private list for sending voice mail to a group

Change your PIN

The voice services team urges all users to log in to the interface before February and update their PIN. A PIN is used when checking voice mail through a phone (252.328.9870). Here’s how:

  1. Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/.
  2. Click the “Settings” tab.
  3. From the “Passwords” drop-down menu, choose “Change PIN.”
  4. Type in a new PIN (numbers only).
  5. Re-type the PIN to confirm.
  6. Click the “Save” button.

Want to know more? See the attached instructions or visit the voice mail resources page details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

ECU’s Virtual Private Network (VPN)

Securely access your ECU info off campus

ECU’s Virtual Private Network (VPN) acts as a secure “tunnel” between your off-campus computer and on-campus resources. This prevents illegal interception of your data.

For example, a VPN can be used to securely connect to a personal or department Piratedrive, access mapped drives or a campus computer as part of a class assignment. Users can only connect to resources for which they already have access.

Get Started

First-time users log in to:

  • Faculty/Staff:  remoteaccess.ecu.edu, or
  • Student:  piratesvpn.ecu.edu

and download the Cisco AnyConnect SSL VPN client software. It is easy to follow the prompts to install.

When off campus, click the AnyConnect icon in your computer’s system tray and log in to begin a VPN session.

Video tutorials and printable instructions are posted on the website.

IT Training for February

See the Cornerstone training portal for locations, times and registration


Designing Accessible PDF Documents

Covers basic elements for designing accessible PDF files

  • Thursday, February 15
TurningPoint Audience Response System Workshop

Overview of all polling capabilities

  • Tuesday, February 20
CommonSpot Beginner Training

Required for those who will maintain a department website

  • Thursday, February 22
University Writing Portfolio Orientation

For instructors using iWebfolio for the university writing portfolio

  • Thursday, February 8
ecuBIC: Developing Reports for ECU’s ecuBIC Web Portal

Learn reporting and analysis development and data mining

  • Friday, February 23

Upload slides and other multimedia into Blackboard

  • Friday, February 2
ecuBIC: Navigation and Use of ECU’s ecuBIC Web Portal

Learn navigation and use of the web portal

  • Friday, February 23
Web Accessibility

Learn accessibility considerations for your online content

  • Tuesday, February 6
SabaMeeting Intermediate Training

Learn the latest tools and advanced features

  • Tuesday, February 13
SabaMeeting Virtual Classroom

The tools for course and professional development integration

  • Friday, February 9
WordPress Official Website Training

Required training for those who will maintain a department’s WordPress website.

  • Wednesday, February 7
  • Thursday, February 15
  • Tuesday, February 27

Increased Account Security for Student Email

Enable your account now through the ECU passphrase maintenance website

Beginning Tuesday, February 13, 2018, your ECU email account will require that both your passphrase and a response from your phone be used to verify your identity when logging in from off campus. This is called Multi-Factor Authentication (MFA), which provides an additional layer of security for your account.

Mandatory MFA for student email begins Tuesday, February 13

You will be notified one week prior to your account being enabled

Once enabled, your email is unavailable until MFA is configured

Ready to Begin Using MFA Now?

Follow these steps to enable your own account. Setup instructions with screen shots are attached (PDF). Visit the MFA website for more information, including a frequently asked questions section.

  1. To enable MFA on your email account, log in to pirateid.ecu.edu from a computer browser.
  2. Click the Multi-Factor Authentication (MFA) icon. A new page opens.
  3. Click the Enable Multi-Factor button. The page changes.
  4. Click the Main Menu button to return to the maintenance home page.
  5. Click the Exit System icon.
  6. Log in to your email account and follow the steps to configure one of the MFA methods below.
Method How it Works

MFA Authentication Options

Multi-Factor Verification (Steps 1 and 2)
Phone Call After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft calls your phone. Click the pound (#) key to verify your identity.
Mobile Text After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft texts a 6-digit code to your mobile phone. Enter the code to verify your identity. Carrier text messaging rates apply.
Mobile App Download the Microsoft Authenticator app to your mobile. After signing in to mymail.ecu.edu using your PirateID and passphrase, either tap verify in the app or use the one-time password to confirm your identity. Standard message and data charges from your carrier may apply.
App Passwords (Step 3)
App Password
Windows phone, Android, iOS
Microsoft-generated password replaces your ECU passphrase in mobile email settings and other apps for which there is no sign-in screen. If you don’t log in to an app through the purple MyMail page, you need an app password.

Need more information?
Visit the MFA website for step-by-step instructions with screen shots. Need live help? Call the IT Help Desk 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location: Joyner 1101 | Health Sciences Student Center 211.