April 2018 Technology News – Faculty and Staff

Onboarding to the eduroam wireless service is now easier than ever

Eduroam is a secure, world-wide roaming access service and ECU’s primary wireless network. Once enrolled, you have an automatic internet connection wherever eduroam is available – including many UNC campuses. See this US map for current participating institutions.

Onboarding is an easy process, just install a certificate to your mobile device and authenticate with your PirateID and passphase. Access is good for four years.

Choose your most convenient process below to onboard. See these step-by-step instructions with screen shots of each operating system for more details.

Pre-Enroll Off Campus

It often saves time to install the eduroam device certificate before coming to campus. All you need is internet access and an active (registered) PirateID.

  1. From the device, open a browser and navigate to onboard.ecu.edu.
  2. Click the Begin Onboarding Process icon.
  3. The ECU Network Configuration Utility opens. Click JoinNow.
  4. Follow the prompts to install the certificate.
  5. Authenticate again with your PirateID and passphrase, if prompted.
  6. Install the certificate on each mobile device you wish to onboard.
  7. When you arrive on campus, join the eduroam network.

Enroll On Campus

Method 1. Your PirateID must be active.

  1. From the wireless settings of your device, choose the eduroam network.
  2. Authenticate (sign in) using your PirateID and passphrase.
  3. Open a web browser and navigate to www.ecu.edu.
  4. The Network Configuration Utility page opens. Click JoinNow.
  5. Follow the prompts to install the certificate.
  6. Authenticate again with your PirateID and passphrase, if prompted.
  7. Install the certificate on each mobile device you wish to onboard.

Method 2. Join through your cell service using the instructions for pre-enrollment.

Need help?

All users can call the IT Help Desk at 252.328.9866 or 800.340.7081.

For one-on-one personal help, faculty and staff should visit the IT Walk-in Help Desk and students can stop by the nearest Pirate Techs office.

Retiring? Here’s some important information – Keep your ECU email and academic web space

Faculty and staff retirees are allowed to reactivate their ECU email account within six months of their last work day by following the steps below. The account must be used at least once a year. Accounts not reactivated within the six-month period are deleted.

  1. Go to http://pirateid.ecu.edu.
  2. Enter your most recent PirateID and the page’s captcha text.
  3. Press Next.
  4. Type your ECU ID (Banner number).
  5. Answer four user-unique questions.
  6. Follow the rest of the prompts to reactivate your account.
  7. For more information, see these activation instructions.

Reminders for Graduates – Email, ECU file and software housekeeping

With all the excitement of completed exams and the thrill of graduation, students often forget about their email, stored files and software. Help seniors smoothly transition to their next life with these reminders.

Student email automatically transitions to the alumni system

The address automatically changes to xxxx@ecualumni.ecu.edu and all items in the student account migrate to the alumni inbox. While students are no longer able to send messages from their old student account, any email sent to the xxxx@students.ecu.edu is forwarded to the new alumni account. The login for the alumni account is the last PirateID and passphrase used as an enrolled student. Students are notified before the transition and must manually update their mobile email account.

Student files stored on ECU systems need to be moved

Documents saved in Piratedrive, iWebfolio, MyWeb or a blog will be lost unless moved to personal storage. The same goes for research survey data saved in Qualtrics. Students may have personal storage available, and OneDrive cloud is also available through the alumni account.

ECU-licensed software needs to be removed from a graduate’s computer.

Students are required to remove all university-licensed software installed while enrolled at ECU. This helps us comply with software licensing agreements.

May IT Training

Register through Cornerstone

WordPress Official Website Training

Tuesday, May 8
1:00 p.m. – 4:00 p.m.
Austin 309

Wednesday, May 23
9:00 a.m. – 12:00 p.m.
Austin 309

WebEx Virtual Classroom

Wednesday, May 9
1:00 p.m. – 3:00 p.m.
Laupus Library 2502G

Thursday, May 17
10:00 a.m. – 12:00 p.m.
Joyner East 204

REDCap Basic User Training

Thursday, May 3
9:00 a.m. – 10:30 a.m.
Laupus Library Room 2502G

iWebfolio E-Portfolio Training

Thursday, May 10
10:00 a.m. – 11:00 a.m.
Joyner East 204

Designing Accessible PDF Documents

Thursday, May 17
2:00 p.m. – 3:00 p.m.
Austin 309

Creating Accessible Email Messages and Announcements

Tuesday, May 22
11:00 a.m. – 12:00 p.m.
Joyner East 204

IT Accessibility Services and Resources

ECU is committed to a high standard of accessibility compliance

East Carolina University is committed to providing technology and educational resources, such as applications, computer labs, learning platforms, web pages and multimedia content, that comply with accessibility standards so all users can fully participate in our mission of learning, service and research.

By establishing an IT accessibility and compliance program and keeping up to date with current trends in educational technology and web development, ECU is addressing needs to ensure access. Further, we have formalized this commitment with the Information Technology Accessibility regulation approved September 2017.

The Department for Disability Support Services, ITCS and the IT Accessibility Committee have worked in partnership to research standard practices and compliance resources which we present here to assist you in creating accessible content.



While ensuring IT accessibility at ECU is a process, we have divided it into categories for your convenience:

  1. Web Publishing Standards
  2. Software Reviews
  3. Accessible Course Content
  4. Accessible Email Announcements
  5. Video Captioning Requirements

If you have questions or need assistance please submit the IT Accessibility Consultation request to schedule an IT Accessibility Consultation or contact the IT Help Desk at 252.328.9866 | 800.340.7081.

Spring 2018 – Welcome Back, Faculty and Staff

Technology Links for Faculty and Staff

Visit the service catalog or the new faculty page

For an overview of our service catalog, visit the ITCS home page. We also have a page created specifically for new faculty and staff, but those who have been here awhile may also find something new!

Voice Mail Management Transitions to Cisco Unity

Cisco web interface gives additional access to voice messages and settings

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus, but staff will no longer reset a PIN, change a greeting or other option from the piratemail.ecu.edu options.

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/ to access these features:

Check voice mail messages
  • Listen to messages
  • Reply to messages
  • Forward a message
  • Send a new message
Configure voice mail settings
  • Record your name
  • Manage your standard, alternate or holiday greetings
  • Enable a notification device
  • Create a contact list for a standalone, generic voice mail account
  • Create a private list for sending voice mail to a group
Change your PIN

The voice services team urges users to log in to Cisco before February and change their PIN. A PIN is used when checking voice mail through a phone (252.328.9870).

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/.

  1. Log in to https://ecuu1.intra.ecu.edu/inbox/
  2. Click the Settings tab
  3. From the Passwords drop-down menu, choose Change PIN
  4. Type in a new PIN (numbers only)
  5. Re-type the PIN to confirm
  6. Click the Save button

Want to know more? See the attached instructions or visit the voice mail resources page details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

Accessible Email Announcements

Multiple formats and accessibility are key

Email announcements help us spread the word to the ECU community on all sorts of important topics: department events and seminars, office openings and closings, HR-related information and much more. By designing email announcements in multiple formats and using ECU’s accessibility guides, you allow those using screen readers and keyboard-only access to understand your message. These tips are a good start:

  • Structure content using headings
  • Provide sufficient contrast between the background and text
  • Provide alternative text for images
  • Use meaningful link text
  • Use a descriptive subject line

Visit the accessible email guidelines website to learn more or register for the following training session: “Creating Accessible Email Messages and Announcements,” Tuesday, January 23, Joyner East 204, 11:00 a.m. – 12:00 noon (registration in Cornerstone).

Don’t Forget Your Software!

Antivirus, Windows, Office, Statistical Packages Available
Windows 10 Operating System

Work at home? Official staff and faculty are eligible for a Windows operating system upgrade for the nominal fee of $9.95. Log in to the ECU OnTheHub® portal and choose your product: 1) Windows 8.1, or 2) Windows 10. Note that Macs must have virtualization software installed (Parallels, VMware), and users are required to agree to the Work-at-Home rights and restrictions, which includes deleting the software upon exit from ECU.

For full details, visit the Windows for Staff page.

Office 365 Subscription Includes FIVE Downloads

Don’t forget that your ECU Office 365 subscription comes with FIVE downloads for Office 2016. It doesn’t matter whether you own a Mac or PC, there is a download available for each platform.

See the Office 365 features page for more apps, links to Microsoft support and Lynda.com video instruction for Word, Excel, PowerPoint and Outlook.

Other software available for faculty and staff includes Symantec EndPoint Antivirus and statistical packages. Visit the software website for details.

WebEx and Skype: Is There a Difference?

Yes! Two great tools for different scenarios

With both WebEx Cloud and Skype for Business available to ECU users, how do you pick the right online meeting solution? Both tools share collaboration tools, audio and video options, scheduling through Outlook and a “Meet Now” feature.

However, there are also differences that make the choice clear depending on your requirements. Here’s how you can decide which is the best tool for your meeting.


Skype is part of the Office 365 download and is available to students, faculty and staff. It is currently ECU’s standard for instant messaging and desktop sharing. It is used to determine another user’s “presence” through Outlook – not available (red), green (available), yellow (away from the computer).

Skype is an excellent choice for desktop sharing and is approved to discuss FERPA information – while holding online office hours, for example. But, Skype is NOT approved for HIPAA discussion. See these security considerations.

WebEx Cloud

Faculty and staff log in to their virtual online room to create and schedule meetings. WebEx is browser based, and the virtual online meeting URL is specific to a user’s PirateID and never changes (ecu.webex.com/join/your-pirateID). This makes it easy for staff, students and non-ECU to join meetings from a Mac, PC, telephone or Android, Windows or iOS mobile device. WebEx is approved for both FERPA and HIPAA.

So, both Skype for Business and WebEx are excellent choices for your online meetings, with some situations favoring one tool over another. Still not sure? Visit the video and web conferencing website for more information.

January 2018 IT Training

See the Cornerstone training portal for locations, times and registration
WordPress Official Website Training

Required, hands-on training for faculty, staff and students who will maintain a department’s WordPress website.

  • Thursday, January 11
  • Wednesday, January 24

A web-based platform available through Blackboard that allows instructors and students to upload slides, images, video or documents, record audio, video, or text comments, and then invite others to view and record comments.

  • Tuesday, January 23
SabaMeeting Virtual Classroom

This course is not only designed to help you effectively use the tools available in SabaMeeting, but also to help show you how to best integrate SabaMeeting into your courses and professional development.

  • Wednesday, January 10
My Mediasite Training

“My Mediasite” is a web-based, video management portal that allows you to create videos, screencasts and slideshows from your laptop or desktop computer. Sessions cover the process to create and manage, as well as securely publish, videos to your Blackboard course.

  • Monday, January 8
  • Tuesday, January 9
  • Wednesday, January 10
  • Thursday, January 11
  • Monday, January 15
  • Tuesday, January 16
  • Wednesday, January 17
  • Thursday, January 18
iWebfolio E-portfolio

This E-Portfolio program allows faculty or staff to create a template layout that students then use to create online portfolios.

  • Wednesday, January 17
Creating Accessible Email Messages and Announcements

Designed for staff who create and send email communications to the campus community. This course provides instruction creating accessible email content.

  • Tuesday, January 23
CommonSpot Beginner

This hands-on training is required for faculty, staff and students who will maintain a department’s CommonSpot website.

  • Tuesday, January 23