April 2018 Technology News – Students

All Aboard to ECU’s eduroam Wireless Service – Easier than ever for faculty, staff and students to connect

Eduroam is a secure, world-wide roaming access service and ECU’s primary wireless network. Once enrolled, you have an automatic internet connection wherever eduroam is available – including many UNC campuses. See this US map for current participating institutions.

Onboarding is an easy process, just install a certificate to your mobile device and authenticate with your PirateID and passphase. Access is good for four years.
Choose your most convenient process below to onboard. See these step-by-step instructions with screen shots of each operating system for more details.

Pre-Enroll Off Campus

It often saves time to install the eduroam device certificate before coming to campus. All you need is internet access and an active (registered) PirateID.

  1. From the device, open a browser and navigate to “onboard.ecu.edu.”
  2. Click the “Begin Onboarding Process” icon.
  3. The “ECU Network Configuration Utility opens.” Click “JoinNow.”
  4. Follow the prompts to install the certificate.
  5. Authenticate again with your PirateID and passphrase, if prompted.
  6. Install the certificate on each mobile device you wish to onboard.
  7. When you arrive on campus, join the eduroam network.

Enroll On Campus

Method 1. Your PirateID must be active.

  1. From the wireless settings of your device, choose the eduroam network.
  2. Authenticate (sign in) using your PirateID and passphrase.
  3. Open a web browser and navigate to www.ecu.edu.
  4. The “Network Configuration Utility” page opens. Click “JoinNow.”
  5. Follow the prompts to install the certificate.
  6. Authenticate again with your PirateID and passphrase, if prompted.
  7. Install the certificate on each mobile device you wish to onboard.

Method 2. Join through your cell service using the instructions for pre-enrollment.

Need help?

All users can call the IT Help Desk at 252.328.9866 or 800.340.7081.

For one-on-one personal help, students can stop by the nearest Pirate Techs office

Reminders for Graduates – Email, ECU file and software housekeeping

With all the excitement of completed exams and the thrill of graduation, it’s easy to forget about your ECU email, stored files and software. Here’s how to smoothly transition to your next life with these reminders.

ECU student email automatically transitions to the alumni system

Your ECU email address automatically changes to xxxx@ecualumni.ecu.edu and all items in your student account migrate to the alumni inbox. While you can no longer send messages from the old student account, any email sent to the xxxx@students.ecu.edu is forwarded to the new alumni account. The login for the alumni account is the last PirateID and passphrase used as an enrolled student. You will be notified before the transition and must manually update mobile email accounts.

Your OneDrive cloud storage and any documents stored there will also migrate. However, any Office 2016 downloads on your computer will cease to function after graduation. Online Office apps will still be available through OneDrive for editing your stored files.

Files stored on ECU systems need to be moved

Documents saved in Piratedrive, iWebfolio, MyWeb or a blog will be lost unless moved to personal storage. The same goes for research survey data saved in Qualtrics. You may have personal storage available, and OneDrive cloud is also available through the alumni account.

ECU-licensed software needs to be removed from your computer

You are required to remove all university-licensed software installed while enrolled at ECU. This helps us comply with software licensing agreements. We appreciate your cooperation in this.

“On Premises” WebEx Transitions to WebEx Cloud June 30, 2017

WebEx serves as a feature-rich web conferencing tool for ECU users. On Friday, June 30, 2017, ITCS finalizes the transition from our current “on premises” version to the new WebEx Cloud. After this transition on June 30, the on premises WebEx version will no longer be available.

WebEx Cloud continues the convenience of Outlook scheduling, desktop sharing, audio or video calling, and adds several NEW features:

You Can Transition Now

WebEx Cloud is now live, so you may wish to start using the new interface. Also, after June 30, any scheduled meetings or recordings stored on the WebEx “on premises” server will no longer be available, so you will need to manually move these items as soon as possible.

Get Started with These Four Tasks

Complete these four tasks before the June 30 transition:

Explore your virtual personal meeting room

  1. From webex.com, click the log In link under the ECU logo. Your personal meeting room opens.
  2. Click the floating arrow at the top to open the menus.
  3. Choose the My WebEx tab to access your profile, preferences and support.

Install WebEx Cloud productivity tools

  1. First, uninstall the current WebEx productivity tools on your computer (this is important).
  2. Click the Meeting Center tab.
  3. From the Support drop-down, choose Downloads.

Reschedule meetings

Manually reschedule any meetings in the current WebEx version to WebEx Cloud as they will be unavailable after Friday, June 30.

Download recordings

Download any recorded meetings from WebEx on premises to Piratedrive or OneDrive storage as they will be unavailable after June 30. Both Piratedrive and OneDrive are approved for storage of FERPA information with Piratedrive approved for other sensitive information as well.

  1. Log in to the on premises WebEx: ecuwebex.edu.edu.
  2. Click the Recordings.
  3. Click the drop-down menu beside a recording. Choose Download.
  4. The recording downloads to your computer.
  5. Save recordings to your ECU online storage, then remove recordings from your computer.

Have questions or a problem? Submit a WebEx Teleconference Support service request.

To learn more about WebEx Cloud, visit the WebEx Meeting Center Help Central website.