March 2018 Technology News

ECU Email Evolves

Here’s your roadmap

Over the next few months, ECU is modernizing faculty and staff email. There are four steps to this remodel:

  • Enable the new cloud-based Online Archive folder
  • Switch to Office 365 Exchange Online Protection
  • Move Enterprise Vault items back to your mailbox
  • Migrate staff mailboxes to Office 365
Online Archive Folder – March 29

Your Online Archive will be enabled on March 29. The online archive is 100GB of storage that resides in the folder pane of Piratemail and Outlook (Windows only) and is available whether on or off campus. To learn more, visit the email refresh page.

Microsoft Exchange Online Protection – April 8

On April 8, ITCS boosts email security by switching to the cloud-based Microsoft EOP service. There are three distinct parts to Microsoft’s EOP:

  • A malware and spam filter
  • An encryption tool
  • A data loss prevention service

The EOP transition should be seamless as we are updating current tools. For example, you will still receive a spam notification.

Enterprise Vault Restoration – Begins April

The last three (3) years of stored Enterprise Vault items move back to your email account. Older items, over three (3) years, migrate to your Online Archive folder.

Email Migration to Office 365

During FY2018-2019, staff email will migrate to Office 365. Please stay tuned for further announcements and visit the email refresh website.

ITCS Team Spotlight

Operations | Systems & Application Support

Have you ever wondered who keeps the ECU network humming, even during the middle of the night, holidays and weekends? This is just one of the responsibilities of our Operations team – they wear many hats.
Three shifts also give after-hours assistance in customer support, 24/7 Data Center maintenance, building security and safety, with a few hardware tasks thrown in as well. Manager Rocky Howell says that, “Our team’s responsibilities are wide-ranging, but we enjoy the variety and opportunity to keep abreast of all aspects of information technology. We do all we can to support ECU users.”

After-Hours Customer Support

If you require assistance with an IT resource after the Help Desk is closed, Operations is available to reset your passphrase, unblock your account and send out campus-wide emergency notifications.
Additionally, Operations provides limited Tier 1 technical support to callers during nights and weekends. They always try to solve your problem on the spot, but if resolution isn’t possible, they forward your request to the appropriate team.

Data Center Equipment and Performance Monitoring

Operations is also a major player in our four campus data centers. Not only do they install and remove servers, server racks and other networking equipment, they monitor server performance as well as network performance and Banner activity through the appropriate software programs to make sure these systems are running as efficiently as possible.

Building Security and Maintenance

Security is a huge concern for any university, and ECU is no exception. While other ITCS teams research standards and policies for information technology, Operations monitors Data Center security through closed circuit TVs and hourly walk-throughs of the Cotanche Building. This team also controls building access through key management and visitor badges.

Inventory Management

In between building walk-throughs, systems performance monitoring, and user support, Operations is also charged with removing and destroying the hard drives from retired ITCS computer systems and management of all ITCS equipment inventory.
While no special certifications are required for a position with Operations, graduation from a four-year institution with a major in IT, computer science, telecommunications or a closely-related field is desired. The experience necessary for this team includes hardware installation, power usage, circuit panel and AC know-how, network connections and more.

Did You Miss October’s NCSAM Presentations?

It’s not too late – they are now online

During the October 2017 National Cyber Security Awareness Month, ITCS Information Security invited speakers to discuss security best practices for the workplace. If you missed these great presentations live, we’ve now posted them online:

Expanding ecuBIC Capabilities – Introducing Power BI!

Produce interactive dashboards and reports

Banner users and other ECU staff who create specialized reports using East Carolina University’s Business Intelligence Center (ecuBIC) can now access the Power BI analytics tools to produce interactive dashboards and reports. Power BI simplifies data preparation, exploration and visualization resulting in both internal and external information viewable from your office desktop or mobile device.
To learn more, join us during our next stop on the ecuBIC Futures Roadshow, where we will provide a demo-packed presentation of the Power BI feature set.

ecuBIC Futures Roadshow
Thursday, April 19
8:30 to 10:00 a.m.
Mendenhall Student Center, Room 221
Registration in Cornerstone (login required)

Questions? Contact Manager Scotty Stroup, ITCS Enterprise Analytics.

Students Can Now Copy and Scan Documents Through Pirate Print

There is no charge to scan

Students can now copy and scan documents in several campus computer labs. Copies cost $0.02 for b/w and $0.10 for color (per page). There is NO CHARGE to scan.

  • Brody 2L37 | Fletcher Music Library | Health Sciences Campus Student Center
  • Joyner Library | Laupus Library | Umstead Hall | Ross Hall

To learn more, visit the Pirate Print website.

April IT Training

Register through Cornerstone

WordPress Official Website Training

Wednesday, April 11
9:00 a.m. – 12:00 p.m.
Austin 309

Tuesday, April 24
1:00 p.m. – 4:00 p.m.
Austin 309

University Writing Portfolio Orientation

Wednesday, April 11
10:00 a.m. – 11:00 p.m.
Joyner East 204

TurningPoint Audience Response System Workshop

Wednesday, April 4
9:00 a.m. – 10:30 a.m.
Laupus Library Room 2502G

SabaMeeting Virtual Classroom

Thursday, April 19
10:00 a.m. – 12:00 p.m.
Austin 309

SabaMeeting Intermediate Training

Wednesday, April 11
3:00 p.m. – 5:30 p.m.
Laupus Library 2502G

CommonSpot Beginner Training

Tuesday, April 17
2:00 p.m. – 4:00 p.m.
Austin 309

Print Management System for Students

Beginning August 1st, ECU will implement a print management system for student printing in computer labs. A yearly print quota of $25 will be attached to each student’s PirateID and distributed at the beginning of each semester as follows:

$10 – fall semester

$10 – spring semester

$5 – summer sessions

This equates to 1250 b/w copies ($0.02 per sheet) OR 250 color copies ($0.10 per sheet) and $0.10 per square foot for specialty printing. Only student accounts will be able to access printers in student computer labs (see FAQ for exceptions). There will be two ways to check a student balance:

  • When a student logs in to a lab computer, a pop-up window shows the account balance and,
  • If a student logs in to, the current balance is available along with a list of transactions and print history. You can view your print history at We will not turn on the ability to add funds until August 1, 2015.

Remaining balances from fall will roll over to spring semester with any spring balance rolling over to summer. All balances are reset on August 1 with no roll over of summer quotas unless a student has added personal funds to the account using a personal credit or debit card.

Personal funds are available in the account until 1) they are used, or 2) the student leaves ECU. Once a student graduates or leaves ECU, any remaining balance is lost with no refund to the student. Students add funds with a personal debit or credit card through the interface. Cash options are not available.

Once a student clicks the Print button, a pop-up will provide details including the document name, number of pages and print cost. Students will have the opportunity to confirm the job before it prints. Students using plotters in special labs are charged by the square foot.

If you have questions, please contact the IT Help Desk at 328.9866 or More information can be found at the Pirate Print website.