April 2018 Technology News – Students

All Aboard to ECU’s eduroam Wireless Service – Easier than ever for faculty, staff and students to connect

Eduroam is a secure, world-wide roaming access service and ECU’s primary wireless network. Once enrolled, you have an automatic internet connection wherever eduroam is available – including many UNC campuses. See this US map for current participating institutions.

Onboarding is an easy process, just install a certificate to your mobile device and authenticate with your PirateID and passphase. Access is good for four years.
Choose your most convenient process below to onboard. See these step-by-step instructions with screen shots of each operating system for more details.

Pre-Enroll Off Campus

It often saves time to install the eduroam device certificate before coming to campus. All you need is internet access and an active (registered) PirateID.

  1. From the device, open a browser and navigate to “onboard.ecu.edu.”
  2. Click the “Begin Onboarding Process” icon.
  3. The “ECU Network Configuration Utility opens.” Click “JoinNow.”
  4. Follow the prompts to install the certificate.
  5. Authenticate again with your PirateID and passphrase, if prompted.
  6. Install the certificate on each mobile device you wish to onboard.
  7. When you arrive on campus, join the eduroam network.

Enroll On Campus

Method 1. Your PirateID must be active.

  1. From the wireless settings of your device, choose the eduroam network.
  2. Authenticate (sign in) using your PirateID and passphrase.
  3. Open a web browser and navigate to www.ecu.edu.
  4. The “Network Configuration Utility” page opens. Click “JoinNow.”
  5. Follow the prompts to install the certificate.
  6. Authenticate again with your PirateID and passphrase, if prompted.
  7. Install the certificate on each mobile device you wish to onboard.

Method 2. Join through your cell service using the instructions for pre-enrollment.

Need help?

All users can call the IT Help Desk at 252.328.9866 or 800.340.7081.

For one-on-one personal help, students can stop by the nearest Pirate Techs office

Reminders for Graduates – Email, ECU file and software housekeeping

With all the excitement of completed exams and the thrill of graduation, it’s easy to forget about your ECU email, stored files and software. Here’s how to smoothly transition to your next life with these reminders.

ECU student email automatically transitions to the alumni system

Your ECU email address automatically changes to xxxx@ecualumni.ecu.edu and all items in your student account migrate to the alumni inbox. While you can no longer send messages from the old student account, any email sent to the xxxx@students.ecu.edu is forwarded to the new alumni account. The login for the alumni account is the last PirateID and passphrase used as an enrolled student. You will be notified before the transition and must manually update mobile email accounts.

Your OneDrive cloud storage and any documents stored there will also migrate. However, any Office 2016 downloads on your computer will cease to function after graduation. Online Office apps will still be available through OneDrive for editing your stored files.

Files stored on ECU systems need to be moved

Documents saved in Piratedrive, iWebfolio, MyWeb or a blog will be lost unless moved to personal storage. The same goes for research survey data saved in Qualtrics. You may have personal storage available, and OneDrive cloud is also available through the alumni account.

ECU-licensed software needs to be removed from your computer

You are required to remove all university-licensed software installed while enrolled at ECU. This helps us comply with software licensing agreements. We appreciate your cooperation in this.

Spring 2018 – Welcome Back, Faculty and Staff

Technology Links for Faculty and Staff

Visit the service catalog or the new faculty page

For an overview of our service catalog, visit the ITCS home page. We also have a page created specifically for new faculty and staff, but those who have been here awhile may also find something new!

Voice Mail Management Transitions to Cisco Unity

Cisco web interface gives additional access to voice messages and settings

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus, but staff will no longer reset a PIN, change a greeting or other option from the piratemail.ecu.edu options.

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/ to access these features:

Check voice mail messages
  • Listen to messages
  • Reply to messages
  • Forward a message
  • Send a new message
Configure voice mail settings
  • Record your name
  • Manage your standard, alternate or holiday greetings
  • Enable a notification device
  • Create a contact list for a standalone, generic voice mail account
  • Create a private list for sending voice mail to a group
Change your PIN

The voice services team urges users to log in to Cisco before February and change their PIN. A PIN is used when checking voice mail through a phone (252.328.9870).

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/.

  1. Log in to https://ecuu1.intra.ecu.edu/inbox/
  2. Click the Settings tab
  3. From the Passwords drop-down menu, choose Change PIN
  4. Type in a new PIN (numbers only)
  5. Re-type the PIN to confirm
  6. Click the Save button

Want to know more? See the attached instructions or visit the voice mail resources page details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

Accessible Email Announcements

Multiple formats and accessibility are key

Email announcements help us spread the word to the ECU community on all sorts of important topics: department events and seminars, office openings and closings, HR-related information and much more. By designing email announcements in multiple formats and using ECU’s accessibility guides, you allow those using screen readers and keyboard-only access to understand your message. These tips are a good start:

  • Structure content using headings
  • Provide sufficient contrast between the background and text
  • Provide alternative text for images
  • Use meaningful link text
  • Use a descriptive subject line

Visit the accessible email guidelines website to learn more or register for the following training session: “Creating Accessible Email Messages and Announcements,” Tuesday, January 23, Joyner East 204, 11:00 a.m. – 12:00 noon (registration in Cornerstone).

Don’t Forget Your Software!

Antivirus, Windows, Office, Statistical Packages Available
Windows 10 Operating System

Work at home? Official staff and faculty are eligible for a Windows operating system upgrade for the nominal fee of $9.95. Log in to the ECU OnTheHub® portal and choose your product: 1) Windows 8.1, or 2) Windows 10. Note that Macs must have virtualization software installed (Parallels, VMware), and users are required to agree to the Work-at-Home rights and restrictions, which includes deleting the software upon exit from ECU.

For full details, visit the Windows for Staff page.

Office 365 Subscription Includes FIVE Downloads

Don’t forget that your ECU Office 365 subscription comes with FIVE downloads for Office 2016. It doesn’t matter whether you own a Mac or PC, there is a download available for each platform.

See the Office 365 features page for more apps, links to Microsoft support and Lynda.com video instruction for Word, Excel, PowerPoint and Outlook.

Other software available for faculty and staff includes Symantec EndPoint Antivirus and statistical packages. Visit the software website for details.

WebEx and Skype: Is There a Difference?

Yes! Two great tools for different scenarios

With both WebEx Cloud and Skype for Business available to ECU users, how do you pick the right online meeting solution? Both tools share collaboration tools, audio and video options, scheduling through Outlook and a “Meet Now” feature.

However, there are also differences that make the choice clear depending on your requirements. Here’s how you can decide which is the best tool for your meeting.

Skype

Skype is part of the Office 365 download and is available to students, faculty and staff. It is currently ECU’s standard for instant messaging and desktop sharing. It is used to determine another user’s “presence” through Outlook – not available (red), green (available), yellow (away from the computer).

Skype is an excellent choice for desktop sharing and is approved to discuss FERPA information – while holding online office hours, for example. But, Skype is NOT approved for HIPAA discussion. See these security considerations.

WebEx Cloud

Faculty and staff log in to their virtual online room to create and schedule meetings. WebEx is browser based, and the virtual online meeting URL is specific to a user’s PirateID and never changes (ecu.webex.com/join/your-pirateID). This makes it easy for staff, students and non-ECU to join meetings from a Mac, PC, telephone or Android, Windows or iOS mobile device. WebEx is approved for both FERPA and HIPAA.

So, both Skype for Business and WebEx are excellent choices for your online meetings, with some situations favoring one tool over another. Still not sure? Visit the video and web conferencing website for more information.

January 2018 IT Training

See the Cornerstone training portal for locations, times and registration
WordPress Official Website Training

Required, hands-on training for faculty, staff and students who will maintain a department’s WordPress website.

  • Thursday, January 11
  • Wednesday, January 24
VoiceThread

A web-based platform available through Blackboard that allows instructors and students to upload slides, images, video or documents, record audio, video, or text comments, and then invite others to view and record comments.

  • Tuesday, January 23
SabaMeeting Virtual Classroom

This course is not only designed to help you effectively use the tools available in SabaMeeting, but also to help show you how to best integrate SabaMeeting into your courses and professional development.

  • Wednesday, January 10
My Mediasite Training

“My Mediasite” is a web-based, video management portal that allows you to create videos, screencasts and slideshows from your laptop or desktop computer. Sessions cover the process to create and manage, as well as securely publish, videos to your Blackboard course.

  • Monday, January 8
  • Tuesday, January 9
  • Wednesday, January 10
  • Thursday, January 11
  • Monday, January 15
  • Tuesday, January 16
  • Wednesday, January 17
  • Thursday, January 18
iWebfolio E-portfolio

This E-Portfolio program allows faculty or staff to create a template layout that students then use to create online portfolios.

  • Wednesday, January 17
Creating Accessible Email Messages and Announcements

Designed for staff who create and send email communications to the campus community. This course provides instruction creating accessible email content.

  • Tuesday, January 23
CommonSpot Beginner

This hands-on training is required for faculty, staff and students who will maintain a department’s CommonSpot website.

  • Tuesday, January 23

Welcome Back, Faculty and Staff!

It’s hard to believe summer is nearly over and a new academic year is here.

Here’s the latest news for new and current faculty and staff.

WebEx vs. Skype: Is There a Difference?

With both WebEx Cloud and Skype for Business available to ECU users, how do you pick the right online meeting solution? Both tools share collaboration tools, audio and video options, scheduling through Outlook and a Meet Now feature.

However, there are also differences that make the choice clear depending on your requirements. Here’s how you can decide which is the best tool for your meeting.

Skype

Skype is part of the Office 365 download and is available to students, faculty and staff. It is currently ECU’s standard for instant messaging and desktop sharing. It is used to determine another user’s “presence” through Outlook – not available (red), green (available), yellow (away from the computer).

Skype is an excellent choice for desktop sharing and is approved to discuss FERPA information – while holding online office hours, for example. But, Skype is NOT approved for HIPAA discussion. See these security considerations.

WebEx Cloud

WebEx is currently only available to faculty and staff. Users have a personal online meeting room where the URL never changes (ecu.webex.com/join/your-pirateID). WebEx is browser-based and works well with either a Mac or a Windows computer as well as iOS, Windows and Android mobile. WebEx is also approved for both HIPAA and FERPA.

So, both Skype for Business and WebEx are excellent choices for your online meetings, with some situations favoring one tool over another. Still not sure? Visit the video and web conferencing website for more information.

REDCap’s New Informational Website

REDCap (Research Electronic Data Capture) is a secure, HIPAA compliant, web-based application used for building and managing online surveys and databases. All data is secure within ECU’s IT infrastructure.

Over the summer, the ITCS Multimedia & Technology (MTS) team made significant updates to the REDCap website by adding new user guides, frequently asked questions, security information and other resources to assist researchers in using this powerful tool.

New users must meet all prerequisites and approvals before creating an account. See the REDCap online research survey website for details.

OneDrive vs. Piratedrive: Which is Best?

ECU provides two storage solutions for your course work, research and other documents. Read on for the specifics of each.

Piratedrive

All ECU users have a 125GB Piratedrive network storage folder on ECU servers. Piratedrive is approved for sensitive ECU information – good for research data or personal documents. Your folder is named the same as your PirateID and is always available when on campus as a network connection named, Piratedrive (U:). Piratedrive can also be accessed through Pirate Port. See the Piratedrive website for more information.

OneDrive

OneDrive is a feature of your ECU Office 365 subscription. This 1TB cloud storage folder is housed in the cloud and is approved to store your FERPA data and academic schoolwork, etc. OneDrive is NOT approved for storage of sensitive information. OneDrive is different from Piratedrive in that you can share, edit and collaborate online – a good idea to use when you are working with others! You can also sync documents from your mobile or computer to your OneDrive folder. Everything you need in one place and available from anywhere. See the OneDrive website to learn more.

Don’t Forget Your Software!

Windows 10 Operating System

Over the next few weeks, ITCS is making the Windows 10 OS available to staff as a download upgrade for a nominal fee. This OS is available to those with either a PC or Apple computer. We will release more information and download links when available.

Office 365 Subscription Includes FIVE Downloads

Don’t forget that your ECU Office 365 subscription comes with FIVE downloads for Office 2016. It doesn’t matter whether you own a Mac or PC, there is a download available for each platform.

See the Office 365 features page for more apps, links to Microsoft support and Lynda.com video instruction for Word, Excel, PowerPoint and Outlook.

Ransomware: Few Sightings at ECU

Over the last few months, ITCS has implemented multiple security tools to protect devices connected to our network. And it’s paid off; the number of ECU computers infected with ransomware during recent attacks has been low.

However, you can add even more of a protective layer around your information by following these simple steps:

  1. Do not store ECU data on your computer. See the OneDrive vs. Piratedrive article above.
  2. Create and manage a backup for data that is stored on your system. If your ECU computer becomes infected with ransomware, the hard drive will be wiped, and we will be unable to recover your data (unless there’s a backup).
  3. Do not open suspicious emails or attachments.
  4. Do not click the links in a suspicious email.
  5. Keep your operating system and other software up to date.
  6. Remove outdated plugins in your web browsers.
  7. Have one user account for everyday use like web surfing and one user account with a separate password for administrative duties like installing software, etc.

While not foolproof, these simple steps can go a long way toward keeping your data safe from hackers. However, if you find that your computer has been compromised, turn off your computer immediately and call the IT Help Desk at 252.328.9866 | 800.340.7081.

Accessible Email Announcements

Email announcements help us spread the word to the ECU community on all sorts of important topics: department events and seminars, office openings and closings, HR-related information and much more.

By designing email announcements in multiple formats and using ECU’s accessibility guides, you allow those of your audience using screen readers and keyboard-only access to understand your message. These tips are a good start:

  • Structure content using headings
  • Provide sufficient contrast between the background and text
  • Provide alternative text for images
  • Use meaningful link text
  • Use a descriptive subject line

Visit the Accessible email guidelines website to learn more. ITCS also offers a training class specifically for those who write email announcements (registration in Cornerstone).

Technology Links for Faculty and Staff

For an overview of our service catalog, visit the ITCS home page. We also have a page created specifically for new faculty and staff, but those who have been here awhile may also find something new!