Increased Account Security for Student Email

Enable your account now through the ECU passphrase maintenance website

Beginning Tuesday, February 13, 2018, your ECU email account will require that both your passphrase and a response from your phone be used to verify your identity when logging in from off campus. This is called Multi-Factor Authentication (MFA), which provides an additional layer of security for your account.

Mandatory MFA for student email begins Tuesday, February 13

You will be notified one week prior to your account being enabled

Once enabled, your email is unavailable until MFA is configured

Ready to Begin Using MFA Now?

Follow these steps to enable your own account. Setup instructions with screen shots are attached (PDF). Visit the MFA website for more information, including a frequently asked questions section.

  1. To enable MFA on your email account, log in to pirateid.ecu.edu from a computer browser.
  2. Click the Multi-Factor Authentication (MFA) icon. A new page opens.
  3. Click the Enable Multi-Factor button. The page changes.
  4. Click the Main Menu button to return to the maintenance home page.
  5. Click the Exit System icon.
  6. Log in to your email account and follow the steps to configure one of the MFA methods below.
Method How it Works

MFA Authentication Options

Multi-Factor Verification (Steps 1 and 2)
Phone Call After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft calls your phone. Click the pound (#) key to verify your identity.
Mobile Text After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft texts a 6-digit code to your mobile phone. Enter the code to verify your identity. Carrier text messaging rates apply.
Mobile App Download the Microsoft Authenticator app to your mobile. After signing in to mymail.ecu.edu using your PirateID and passphrase, either tap verify in the app or use the one-time password to confirm your identity. Standard message and data charges from your carrier may apply.
App Passwords (Step 3)
App Password
Windows phone, Android, iOS
Microsoft-generated password replaces your ECU passphrase in mobile email settings and other apps for which there is no sign-in screen. If you don’t log in to an app through the purple MyMail page, you need an app password.


Need more information?
Visit the MFA website for step-by-step instructions with screen shots. Need live help? Call the IT Help Desk 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location: Joyner 1101 | Health Sciences Student Center 211.

Multi-Factor Authentication (MFA) for Student Email

Early enrollment now through February 2018

Automatic enrollment begins Tuesday, February, 13. You will receive an email one week in advance of your account being automatically enabled.

After your account is enabled, you will be unable to access your email until MFA is configured.

PLEASE NOTE

ENROLLMENT MUST BE COMPLETED FROM A COMPUTER WEB BROWSER

Beginning Tuesday, February 13, 2018, your ECU email account will require that both your passphrase and a response from your phone be used to verify your identity when logging in from off campus.

This is called Multi-Factor Authentication (MFA), which provides an additional layer of security to protect your account. You may already be using a similar process to access your bank or Google account.

Once your account is enabled, the first time you log in to mymail.ecu.edu (either on or off campus), you will be prompted to set up a preferred method of MFA (choose one – you can always change it or add an additional method later).

Ready to begin using MFA now? See the attached instructions to enable your own account now.

MFA Verification Methods

Method How it Works
 
Multi-Factor Verification (Steps 1 and 2)
Phone Call After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft calls your phone. Click the pound (#) key to verify your identity.
Mobile Text After signing in to mymail.ecu.edu using your PirateID and passphrase, Microsoft texts a 6-digit code to your mobile phone. Enter the code to verify your identity. Carrier text messaging rates apply.
Mobile App Download the Microsoft Authenticator app to your mobile. After signing in to mymail.ecu.edu using your PirateID and passphrase, either tap verify in the app or use the one-time password to verify your identity. Standard message and data charges from your carrier may apply.
App Passwords (Step 3)
App Password
Windows phone, Android, iOS
Microsoft-generated password replaces your ECU passphrase in mobile email settings and other apps for which there is no sign-in screen. If you don’t log in to an app through the purple MyMail page, you need an app password.

Need more information? Visit the MFA website. Need live help? Call the IT Help Desk 252.328.9866 | 800.340.7081 or visit your nearest Pirate Techs location.