February 2018 Technology News

Thursday, February 22, 2018

Office 365 productivity tools launched

Our Office 365 subscriptions just keep getting better and better! On February 19th, ITCS launched four important apps that make any project, whether it’s a group assignment or committee presentation, far more organized, informed and professional than ever before.

Teams. Bring your project group together in one work space through the Teams app. Features include private or team text conversations, video and audio conferencing, file storage, OneNote and Planner project tools. Everything your team needs in one place.

To get started, visit the Teams page to see the features you can use. Then, go to the Microsoft Teams training page to help your work group get started with this powerful tool.

Planner. Organize your project into “buckets,” set deadlines and assign tasks to keep everything on track. See the Microsoft Planner page to learn about all its features, then use the Lynda.com training course to learn how your project group can benefit.

Forms. Create and distribute polls, quizzes and surveys. As results are submitted, use the built-in analytics to evaluate your data. Exporting to Excel also available.

Please note: Forms is a lightweight app to collect feedback and is subject to the same terms and conditions regulating ECU’s survey tools, Qualtrics and REDCap. See the Forms page to read the terms and conditions and learn how Forms works.

Sway. Create image-rich, multimedia presentations using existing documents or from scratch. Embed video, audio, maps, documents and photos – Sway walks you through the process for reports, newsletters, projects and more. Add a password and share the link to your creations stored on the Sway website.

Learn about Sway’s features through the Microsoft Sway website and then access the Lynda.com video course. Ready to start using these powerful productivity tools?

Log in to pirate365.ecu.edu and click the app launcher icon to access these and other Microsoft productivity apps.


Vishing – New Name for an Old Problem

Protect your information at home and at work

Vishing, or voice phishing, is a scam that occurs over the phone. Most often, you receive a phone call from someone giving a fictitious name who attempts to trick you into revealing personal or financial information. This information is then used for identity theft, financial fraud or other criminal activity. However, as the saying goes, “forewarned is forearmed,” and learning to recognize a vishing phone call is one more weapon in your IT security arsenal.

Learn to catch a vish

Vishers (scammers) may offer non-existent, extravagant prizes, products or services to lure you in and then request your credit card number or other personal information to cover “associated fees” or the like.

Other common examples include:

  • Offers from a company with which you’ve never done business.
  • Offers from a business of which you’ve never heard.
  • An announcement that you have won a prize in a contest you did not enter.
  • Promises of unrealistic returns for your money.
  • Pressure to make immediate decisions to give the caller:
    • Money
    • Financial account information
    • Personal information
    • ECU information, including coworker names, contact or personal information
  • Threats of consequences—such as fines or penalties.
  • Unprofessional, hostile or even obscene language.
  • Unsolicited calls offering to help you with debt, unpaid taxes or previous cases of fraud.

You can learn more about these and other signs of a scam from the Federal Trade Commission (FTC) phone scam page.

Protect your information
  • If suspicious of a caller, ask him for a name and number. Advise him you will call back. Then, find the organization’s number on an official website and try to contact the person. If the caller refuses to provide this information or is persistent in asking you for information, advise him that you will not assist and disconnect the call.
  • Do not pay fees for prizes or rewards offered by phone.
  • The IRS will never ask for debit or credit card numbers by phone or demand immediate payment using specific methods like prepaid gift cards, debit cards or wire transfers. The IRS will generally contact you first via U.S. Mail.
  • Do not send money or give out personal information (such as credit card numbers and expiration dates, bank account numbers, dates of birth, or Social Security numbers) in response to unsolicited phone calls from unfamiliar companies or unknown persons.
  • Don’t trust caller ID. Phone numbers and caller identities can be faked. There have been reports of forged phone numbers from government offices, businesses and institutions.
  • Follow this guidance from the FTC:

If you receive what you suspect to be a Vish or believe you have given out university information to a scammer over the phone, please report this to the IT Help Desk 252.328.9866 | 800.340.7081.


March IT Training

Register through Cornerstone


CommonSpot Beginner Training
Wednesday, March 21
9:00 a.m. – 11:00 a.m.
Austin 309

Creating Accessible Content for Instruction
Tuesday, March 13
11:00 a.m. – 12:00 p.m.
Austin 309

iWebfolio E-Portfolio Training
Thursday, March 15
3:00 p.m. – 4:00 p.m.
Laupus Library Room 2502G

SabaMeeting Virtual Classroom
Tuesday, March 20
10:00 a.m. – 12:00 p.m.

Thursday, March 22
3:00 p.m. – 5:00 p.m.
Joyner East 204

University Writing Portfolio Orientation
Monday, March 12
12:00 p.m. – 1:00 p.m.
Joyner East 204

Tuesday, March 6
2:00 – 3:30
Joyner East 204

Wednesday, March 21
9:00 a.m. – 10:30 a.m.

WordPress Official Website Training
Wednesday, March 14
9:00 a.m. – 12:00 p.m.
Austin 309

Tuesday, March 27
1:00 p.m. – 4:00 p.m.
Austin 309

IT Accessibility Services and Resources

ECU is committed to a high standard of accessibility compliance

East Carolina University is committed to providing technology and educational resources, such as applications, computer labs, learning platforms, web pages and multimedia content, that comply with accessibility standards so all users can fully participate in our mission of learning, service and research.

By establishing an IT accessibility and compliance program and keeping up to date with current trends in educational technology and web development, ECU is addressing needs to ensure access. Further, we have formalized this commitment with the Information Technology Accessibility regulation approved September 2017.

The Department for Disability Support Services, ITCS and the IT Accessibility Committee have worked in partnership to research standard practices and compliance resources which we present here to assist you in creating accessible content.



While ensuring IT accessibility at ECU is a process, we have divided it into categories for your convenience:

  1. Web Publishing Standards
  2. Software Reviews
  3. Accessible Course Content
  4. Accessible Email Announcements
  5. Video Captioning Requirements

If you have questions or need assistance please submit the IT Accessibility Consultation request to schedule an IT Accessibility Consultation or contact the IT Help Desk at 252.328.9866 | 800.340.7081.

Spring 2018 – Welcome Back, Faculty and Staff

Technology Links for Faculty and Staff

Visit the service catalog or the new faculty page

For an overview of our service catalog, visit the ITCS home page. We also have a page created specifically for new faculty and staff, but those who have been here awhile may also find something new!

Voice Mail Management Transitions to Cisco Unity

Cisco web interface gives additional access to voice messages and settings

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus, but staff will no longer reset a PIN, change a greeting or other option from the piratemail.ecu.edu options.

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/ to access these features:

Check voice mail messages
  • Listen to messages
  • Reply to messages
  • Forward a message
  • Send a new message
Configure voice mail settings
  • Record your name
  • Manage your standard, alternate or holiday greetings
  • Enable a notification device
  • Create a contact list for a standalone, generic voice mail account
  • Create a private list for sending voice mail to a group
Change your PIN

The voice services team urges users to log in to Cisco before February and change their PIN. A PIN is used when checking voice mail through a phone (252.328.9870).

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/.

  1. Log in to https://ecuu1.intra.ecu.edu/inbox/
  2. Click the Settings tab
  3. From the Passwords drop-down menu, choose Change PIN
  4. Type in a new PIN (numbers only)
  5. Re-type the PIN to confirm
  6. Click the Save button

Want to know more? See the attached instructions or visit the voice mail resources page details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

Accessible Email Announcements

Multiple formats and accessibility are key

Email announcements help us spread the word to the ECU community on all sorts of important topics: department events and seminars, office openings and closings, HR-related information and much more. By designing email announcements in multiple formats and using ECU’s accessibility guides, you allow those using screen readers and keyboard-only access to understand your message. These tips are a good start:

  • Structure content using headings
  • Provide sufficient contrast between the background and text
  • Provide alternative text for images
  • Use meaningful link text
  • Use a descriptive subject line

Visit the accessible email guidelines website to learn more or register for the following training session: “Creating Accessible Email Messages and Announcements,” Tuesday, January 23, Joyner East 204, 11:00 a.m. – 12:00 noon (registration in Cornerstone).

Don’t Forget Your Software!

Antivirus, Windows, Office, Statistical Packages Available
Windows 10 Operating System

Work at home? Official staff and faculty are eligible for a Windows operating system upgrade for the nominal fee of $9.95. Log in to the ECU OnTheHub® portal and choose your product: 1) Windows 8.1, or 2) Windows 10. Note that Macs must have virtualization software installed (Parallels, VMware), and users are required to agree to the Work-at-Home rights and restrictions, which includes deleting the software upon exit from ECU.

For full details, visit the Windows for Staff page.

Office 365 Subscription Includes FIVE Downloads

Don’t forget that your ECU Office 365 subscription comes with FIVE downloads for Office 2016. It doesn’t matter whether you own a Mac or PC, there is a download available for each platform.

See the Office 365 features page for more apps, links to Microsoft support and Lynda.com video instruction for Word, Excel, PowerPoint and Outlook.

Other software available for faculty and staff includes Symantec EndPoint Antivirus and statistical packages. Visit the software website for details.

WebEx and Skype: Is There a Difference?

Yes! Two great tools for different scenarios

With both WebEx Cloud and Skype for Business available to ECU users, how do you pick the right online meeting solution? Both tools share collaboration tools, audio and video options, scheduling through Outlook and a “Meet Now” feature.

However, there are also differences that make the choice clear depending on your requirements. Here’s how you can decide which is the best tool for your meeting.


Skype is part of the Office 365 download and is available to students, faculty and staff. It is currently ECU’s standard for instant messaging and desktop sharing. It is used to determine another user’s “presence” through Outlook – not available (red), green (available), yellow (away from the computer).

Skype is an excellent choice for desktop sharing and is approved to discuss FERPA information – while holding online office hours, for example. But, Skype is NOT approved for HIPAA discussion. See these security considerations.

WebEx Cloud

Faculty and staff log in to their virtual online room to create and schedule meetings. WebEx is browser based, and the virtual online meeting URL is specific to a user’s PirateID and never changes (ecu.webex.com/join/your-pirateID). This makes it easy for staff, students and non-ECU to join meetings from a Mac, PC, telephone or Android, Windows or iOS mobile device. WebEx is approved for both FERPA and HIPAA.

So, both Skype for Business and WebEx are excellent choices for your online meetings, with some situations favoring one tool over another. Still not sure? Visit the video and web conferencing website for more information.

January 2018 IT Training

See the Cornerstone training portal for locations, times and registration
WordPress Official Website Training

Required, hands-on training for faculty, staff and students who will maintain a department’s WordPress website.

  • Thursday, January 11
  • Wednesday, January 24

A web-based platform available through Blackboard that allows instructors and students to upload slides, images, video or documents, record audio, video, or text comments, and then invite others to view and record comments.

  • Tuesday, January 23
SabaMeeting Virtual Classroom

This course is not only designed to help you effectively use the tools available in SabaMeeting, but also to help show you how to best integrate SabaMeeting into your courses and professional development.

  • Wednesday, January 10
My Mediasite Training

“My Mediasite” is a web-based, video management portal that allows you to create videos, screencasts and slideshows from your laptop or desktop computer. Sessions cover the process to create and manage, as well as securely publish, videos to your Blackboard course.

  • Monday, January 8
  • Tuesday, January 9
  • Wednesday, January 10
  • Thursday, January 11
  • Monday, January 15
  • Tuesday, January 16
  • Wednesday, January 17
  • Thursday, January 18
iWebfolio E-portfolio

This E-Portfolio program allows faculty or staff to create a template layout that students then use to create online portfolios.

  • Wednesday, January 17
Creating Accessible Email Messages and Announcements

Designed for staff who create and send email communications to the campus community. This course provides instruction creating accessible email content.

  • Tuesday, January 23
CommonSpot Beginner

This hands-on training is required for faculty, staff and students who will maintain a department’s CommonSpot website.

  • Tuesday, January 23