WebEx, Multi-Factor Authentication, Voice Mail, VPN and February IT Training

Hosting a Meeting in WebEx?

Rename call-in participants in WebEx

WebEx is a great tool for conducting online meetings with other ECU staff or non-ECU colleagues. However, meeting participants who call in cannot identify themselves when they join the meeting. WebEx lists callers as “Call-in User” in the participant list which can be confusing during discussion.

However, there is a simple fix for this problem. As the meeting host, you can rename call-in users so that all participants are properly identified.

First, after determining each call-in user’s name, right-click a user in the participants’ list and select Rename. You will then be able to change the name appropriately.

Student Email Adding Multi-Factor Authentication

Self-enrollment now through February 13

As an additional layer of security, students will be required to configure Multi-Factor Authentication (MFA) for their email account beginning February 13, 2018. This means that log in will require not only a passphrase but a response from a device when logging in from off campus. Enrollment will be staggered with students receiving an email one week before the account is enabled.

Please note: Once an account is enabled for MFA, it is not not accessible until one of these methods of authentication is configured:

  1. phone call
  2. text message
  3. mobile app

In addition to methods 1, 2 and 3 above for authentication, students also receive a system-generated app password to replace their ECU passphrase in mobile apps like iOS email. Full instructions are found on the MFA website.

Voluntary enrollment is now through Tuesday, February 13. Students can visit the MFA website for more information plus step-by-step instructions, visit the nearest Pirate Techs office, Health Sciences Student Center 211 | Joyner Library 1101 or call the IT Help Desk at 252.328.9866 | 800.340.7081.

Voice Mail Transitions to Cisco Unity

Faculty and staff urged to check their voice mail PIN

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus. With the addition of Cisco Unity, you’ll be able to access messages and configure settings through this new, easy-to-navigate interface.

After February 5, staff will no longer be able to reset a PIN, change a greeting or other option from the piratemail.ecu.edu options.

Through the Cisco Unity interface, you can:

Check voice mail messages: 1) Listen to messages, 2) Reply to messages, 3) Forward a message, 4) Send a new message

Configure voice mail settings: 1) Record your name, 2) Manage your standard, alternate or holiday greetings, 3) Enable a notification device, 4) Create a contact list for a standalone, generic voice mail account, 5) Create a private list for sending voice mail to a group

Change your PIN

The voice services team urges all users to log in to the interface before February and update their PIN. A PIN is used when checking voice mail through a phone (252.328.9870). Here’s how:

  1. Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/.
  2. Click the “Settings” tab.
  3. From the “Passwords” drop-down menu, choose “Change PIN.”
  4. Type in a new PIN (numbers only).
  5. Re-type the PIN to confirm.
  6. Click the “Save” button.

Want to know more? See the attached instructions or visit the voice mail resources page details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

ECU’s Virtual Private Network (VPN)

Securely access your ECU info off campus

ECU’s Virtual Private Network (VPN) acts as a secure “tunnel” between your off-campus computer and on-campus resources. This prevents illegal interception of your data.

For example, a VPN can be used to securely connect to a personal or department Piratedrive, access mapped drives or a campus computer as part of a class assignment. Users can only connect to resources for which they already have access.

Get Started

First-time users log in to:

  • Faculty/Staff:  remoteaccess.ecu.edu, or
  • Student:  piratesvpn.ecu.edu

and download the Cisco AnyConnect SSL VPN client software. It is easy to follow the prompts to install.

When off campus, click the AnyConnect icon in your computer’s system tray and log in to begin a VPN session.

Video tutorials and printable instructions are posted on the website.

IT Training for February

See the Cornerstone training portal for locations, times and registration

 

Designing Accessible PDF Documents

Covers basic elements for designing accessible PDF files

  • Thursday, February 15
TurningPoint Audience Response System Workshop

Overview of all polling capabilities

  • Tuesday, February 20
CommonSpot Beginner Training

Required for those who will maintain a department website

  • Thursday, February 22
University Writing Portfolio Orientation

For instructors using iWebfolio for the university writing portfolio

  • Thursday, February 8
ecuBIC: Developing Reports for ECU’s ecuBIC Web Portal

Learn reporting and analysis development and data mining

  • Friday, February 23
VoiceThread

Upload slides and other multimedia into Blackboard

  • Friday, February 2
ecuBIC: Navigation and Use of ECU’s ecuBIC Web Portal

Learn navigation and use of the web portal

  • Friday, February 23
Web Accessibility

Learn accessibility considerations for your online content

  • Tuesday, February 6
SabaMeeting Intermediate Training

Learn the latest tools and advanced features

  • Tuesday, February 13
SabaMeeting Virtual Classroom

The tools for course and professional development integration

  • Friday, February 9
WordPress Official Website Training

Required training for those who will maintain a department’s WordPress website.

  • Wednesday, February 7
  • Thursday, February 15
  • Tuesday, February 27

Spring 2018 – Welcome Back, Faculty and Staff

Technology Links for Faculty and Staff

Visit the service catalog or the new faculty page

For an overview of our service catalog, visit the ITCS home page. We also have a page created specifically for new faculty and staff, but those who have been here awhile may also find something new!

Voice Mail Management Transitions to Cisco Unity

Cisco web interface gives additional access to voice messages and settings

Effective February 5, 2018, faculty and staff voice mail management switches from Microsoft Outlook Web App to the Cisco Unity Connection system. Voice mail messages will still be available from your email inbox and telephone on or off campus, but staff will no longer reset a PIN, change a greeting or other option from the piratemail.ecu.edu options.

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/ to access these features:

Check voice mail messages
  • Listen to messages
  • Reply to messages
  • Forward a message
  • Send a new message
Configure voice mail settings
  • Record your name
  • Manage your standard, alternate or holiday greetings
  • Enable a notification device
  • Create a contact list for a standalone, generic voice mail account
  • Create a private list for sending voice mail to a group
Change your PIN

The voice services team urges users to log in to Cisco before February and change their PIN. A PIN is used when checking voice mail through a phone (252.328.9870).

Log in to the Cisco Unity Connection Web Inbox at https://ecuu1.intra.ecu.edu/inbox/.

  1. Log in to https://ecuu1.intra.ecu.edu/inbox/
  2. Click the Settings tab
  3. From the Passwords drop-down menu, choose Change PIN
  4. Type in a new PIN (numbers only)
  5. Re-type the PIN to confirm
  6. Click the Save button

Want to know more? See the attached instructions or visit the voice mail resources page details.

Need help? Call the IT Help Desk at 252.328.9866 | 800.340.7081 or submit this service request.

Accessible Email Announcements

Multiple formats and accessibility are key

Email announcements help us spread the word to the ECU community on all sorts of important topics: department events and seminars, office openings and closings, HR-related information and much more. By designing email announcements in multiple formats and using ECU’s accessibility guides, you allow those using screen readers and keyboard-only access to understand your message. These tips are a good start:

  • Structure content using headings
  • Provide sufficient contrast between the background and text
  • Provide alternative text for images
  • Use meaningful link text
  • Use a descriptive subject line

Visit the accessible email guidelines website to learn more or register for the following training session: “Creating Accessible Email Messages and Announcements,” Tuesday, January 23, Joyner East 204, 11:00 a.m. – 12:00 noon (registration in Cornerstone).

Don’t Forget Your Software!

Antivirus, Windows, Office, Statistical Packages Available
Windows 10 Operating System

Work at home? Official staff and faculty are eligible for a Windows operating system upgrade for the nominal fee of $9.95. Log in to the ECU OnTheHub® portal and choose your product: 1) Windows 8.1, or 2) Windows 10. Note that Macs must have virtualization software installed (Parallels, VMware), and users are required to agree to the Work-at-Home rights and restrictions, which includes deleting the software upon exit from ECU.

For full details, visit the Windows for Staff page.

Office 365 Subscription Includes FIVE Downloads

Don’t forget that your ECU Office 365 subscription comes with FIVE downloads for Office 2016. It doesn’t matter whether you own a Mac or PC, there is a download available for each platform.

See the Office 365 features page for more apps, links to Microsoft support and Lynda.com video instruction for Word, Excel, PowerPoint and Outlook.

Other software available for faculty and staff includes Symantec EndPoint Antivirus and statistical packages. Visit the software website for details.

WebEx and Skype: Is There a Difference?

Yes! Two great tools for different scenarios

With both WebEx Cloud and Skype for Business available to ECU users, how do you pick the right online meeting solution? Both tools share collaboration tools, audio and video options, scheduling through Outlook and a “Meet Now” feature.

However, there are also differences that make the choice clear depending on your requirements. Here’s how you can decide which is the best tool for your meeting.

Skype

Skype is part of the Office 365 download and is available to students, faculty and staff. It is currently ECU’s standard for instant messaging and desktop sharing. It is used to determine another user’s “presence” through Outlook – not available (red), green (available), yellow (away from the computer).

Skype is an excellent choice for desktop sharing and is approved to discuss FERPA information – while holding online office hours, for example. But, Skype is NOT approved for HIPAA discussion. See these security considerations.

WebEx Cloud

Faculty and staff log in to their virtual online room to create and schedule meetings. WebEx is browser based, and the virtual online meeting URL is specific to a user’s PirateID and never changes (ecu.webex.com/join/your-pirateID). This makes it easy for staff, students and non-ECU to join meetings from a Mac, PC, telephone or Android, Windows or iOS mobile device. WebEx is approved for both FERPA and HIPAA.

So, both Skype for Business and WebEx are excellent choices for your online meetings, with some situations favoring one tool over another. Still not sure? Visit the video and web conferencing website for more information.

January 2018 IT Training

See the Cornerstone training portal for locations, times and registration
WordPress Official Website Training

Required, hands-on training for faculty, staff and students who will maintain a department’s WordPress website.

  • Thursday, January 11
  • Wednesday, January 24
VoiceThread

A web-based platform available through Blackboard that allows instructors and students to upload slides, images, video or documents, record audio, video, or text comments, and then invite others to view and record comments.

  • Tuesday, January 23
SabaMeeting Virtual Classroom

This course is not only designed to help you effectively use the tools available in SabaMeeting, but also to help show you how to best integrate SabaMeeting into your courses and professional development.

  • Wednesday, January 10
My Mediasite Training

“My Mediasite” is a web-based, video management portal that allows you to create videos, screencasts and slideshows from your laptop or desktop computer. Sessions cover the process to create and manage, as well as securely publish, videos to your Blackboard course.

  • Monday, January 8
  • Tuesday, January 9
  • Wednesday, January 10
  • Thursday, January 11
  • Monday, January 15
  • Tuesday, January 16
  • Wednesday, January 17
  • Thursday, January 18
iWebfolio E-portfolio

This E-Portfolio program allows faculty or staff to create a template layout that students then use to create online portfolios.

  • Wednesday, January 17
Creating Accessible Email Messages and Announcements

Designed for staff who create and send email communications to the campus community. This course provides instruction creating accessible email content.

  • Tuesday, January 23
CommonSpot Beginner

This hands-on training is required for faculty, staff and students who will maintain a department’s CommonSpot website.

  • Tuesday, January 23